Senior Customer Success Manager – Enterprise & Digital Transformation Champion, Strategic Account Leadership & SaaS Growth Expert at brighthush

Welcome to brighthush – Pioneering the Future of Digital Transformation

At brighthush, we are more than a SaaS provider; we are a catalyst for change. Our cloud‑native platforms empower businesses worldwide to accelerate growth, streamline operations, and unlock new revenue streams. With a focus on data‑driven insights, intuitive user experiences, and relentless customer success, we help organizations across industries navigate the complexities of digital transformation. If you thrive on solving complex problems, building lasting relationships, and driving measurable impact, brighthush is the place where your expertise can shape the future of technology.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a culture that thrives on curiosity, collaboration, and continuous improvement. We champion a growth mindset, encourage cross‑functional teamwork, and reward impact‑driven outcomes. Our people flourish in an environment that blends autonomy with support, where every voice is heard and every idea has the potential to shape the future of our industry.

Our Mission & Vision

Our mission is to democratize digital transformation by delivering scalable, secure, and intelligent SaaS solutions that empower businesses to innovate faster. We envision a world where every organization, regardless of size, can harness the power of data and automation to drive sustainable growth.

What Sets Us Apart

• Innovation at Scale – We invest heavily in R&D to stay ahead of market trends and deliver cutting‑edge features.
• Customer‑First Philosophy – Every product decision is rooted in real customer feedback and success metrics.
• Global Reach, Local Touch – Our solutions serve enterprises across North America, EMEA, APAC, and LATAM, with dedicated regional support teams.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our organization.

Key Responsibilities – What You’ll Do Every Day

• Strategic Advisory – Act as the trusted advisor to executive stakeholders across our portfolio, translating business objectives into actionable success plans that align with long‑term growth and digital transformation goals.
• Account Leadership – Own a portfolio of high‑value strategic accounts, ensuring they achieve maximum ROI from our SaaS solutions. Develop and execute comprehensive success plans that drive adoption, usage, and expansion.
• Risk & Opportunity Management – Proactively identify and mitigate risks, while uncovering upsell and cross‑sell opportunities that contribute to revenue growth and customer advocacy.
• Retention & Expansion – Lead initiatives that increase customer retention rates, reduce churn, and identify expansion pathways across multiple product lines.
• Cross‑Functional Collaboration – Partner closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience and to influence product roadmap decisions based on real‑world feedback.
• Data‑Driven Insights – Leverage analytics tools to monitor key performance indicators, generate insights, and present findings to both internal stakeholders and customers.
• Thought Leadership – Represent brighthush at industry events, webinars, and conferences, positioning the company as a thought leader in SaaS and digital transformation.
• Travel & On‑Site Engagement – Travel up to 20% of the time to meet with customers, attend industry events, and collaborate with regional teams.

Deep Dive: Success Plan Development

As a Senior Customer Success Manager, you will craft and own the customer success roadmap for each account. This includes setting quarterly milestones, defining success metrics, and aligning cross‑functional resources to deliver on commitments. You will also conduct quarterly business reviews (QBRs) with C‑suite executives, showcasing ROI, adoption trends, and strategic recommendations.

Deep Dive: Expansion & Upsell Strategy

By analyzing usage patterns and business outcomes, you will identify opportunities for product expansion. You will collaborate with Sales to structure upsell proposals, negotiate terms, and close deals that align with both customer goals and company revenue targets.

Essential Qualifications – What We Expect

• Minimum of 5 years of experience in a Customer Success or Account Management role within a SaaS or technology company.
• Proven track record of managing enterprise‑level accounts and delivering measurable business outcomes.
• Strong understanding of digital transformation initiatives and how SaaS solutions can accelerate them.
• Excellent communication skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.
• Demonstrated ability to build and maintain executive‑level relationships.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot). Familiarity with data analytics tools is a plus.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, high‑growth environment.

Preferred Qualifications – Bonus Points

• Experience in the manufacturing, logistics, or industrial technology sectors.
• Background in consulting or strategy roles that required advising senior leadership.
• Advanced proficiency in data visualization tools (Tableau, Power BI, Looker).
• Multilingual capabilities, especially in languages relevant to our global customer base.
• Leadership experience in managing a team of Customer Success Specialists or Managers.

Core Skills & Competencies – What Makes You Successful

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Passion for championing the customer’s voice and ensuring their success.
• Analytical Acumen – Strong data literacy to interpret usage metrics and derive insights.
• Influence & Negotiation – Skilled at persuading stakeholders and negotiating renewal or expansion terms.
• Project Management – Proven ability to manage multiple initiatives simultaneously with tight deadlines.
• Adaptability – Comfortable navigating ambiguity and rapidly evolving priorities.
• Collaboration & Teamwork – Thrive in cross‑functional environments and build strong partnerships.
• Communication & Presentation – Deliver compelling presentations to C‑suite executives and internal teams.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Customer Success Manager, you’ll have the opportunity to:

• Progress to a Director or VP of Customer Success role, leading a global team.
• Participate in executive leadership forums and contribute to strategic decision‑making.
• Access a comprehensive learning platform that includes certifications in SaaS, data analytics, and leadership.
• Engage in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.
• Attend industry conferences, workshops, and webinars to stay ahead of market trends.
• Lead cross‑functional initiatives that shape product strategy and customer experience.

Professional Development Resources

We provide a robust learning budget, access to industry certifications (e.g., Salesforce Certified Administrator, Certified Customer Success Manager), and internal knowledge hubs. Our leadership development programs are tailored to accelerate high performers into senior roles.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive workplace fuels innovation. Our culture is built on:

• Collaboration – Open communication channels across all departments.
• Transparency – Clear visibility into company goals, performance metrics, and decision processes.
• Flexibility – Hybrid work model with flexible hours to support work‑life balance.
• Diversity & Inclusion – Commitment to building a workforce that reflects the communities we serve.
• Recognition – Regular awards and shout‑outs for outstanding contributions.
• Wellness & Well‑Being – On‑site fitness centers, mental health resources, and wellness stipends.
• Community Impact – Volunteer days, charitable partnerships, and sustainability initiatives.

Compensation, Perks & Benefits – We Value Your Contribution

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based bonuses tied to customer success metrics.
• Health, dental, and vision insurance plans for employees and dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Continuous learning budget for courses, certifications, and conferences.
• Employee stock purchase plan, allowing you to invest in brighthush’s future.
• Team‑building retreats and social events to foster camaraderie.
• Relocation assistance for qualified candidates.
• Comprehensive onboarding program to ensure a smooth transition.

How to Apply – Join the brighthush Team

Ready to make a tangible impact on the success of enterprise customers and shape the future of SaaS? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer obsession.