Retail Experience Coordinator – Front‑End Leadership & Loyalty Champion – Drive Exceptional Shopper Journeys and Customer Delight at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for style, quality, and value. With a footprint spanning over 30 countries, brighthush brings iconic brands to everyday shoppers through a unique off‑price model that delivers high‑quality merchandise at unbeatable prices. Our stores are vibrant, community‑focused hubs where customers feel welcomed, valued, and empowered to discover their personal style. At brighthush, every interaction is an opportunity to create lasting memories, and that’s why we invest heavily in people, technology, and culture to keep our customer experience at the forefront of everything we do.

Why This Role Matters

As a Front‑End Retail Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. You’ll lead a team of Associates, ensuring that every customer interaction is warm, efficient, and aligned with our loyalty programs. Your influence will shape the day‑to‑day experience of shoppers, drive sales, and reinforce brighthush’s reputation for outstanding service. In this role, you’ll blend leadership, operational excellence, and a passion for customer delight to create a seamless, memorable shopping journey.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end Associates on customer service best practices, POS operations, and loyalty program promotion. Foster a culture of continuous improvement and high performance.
• Customer Experience Champion: Engage with shoppers, resolve concerns promptly, and maintain a welcoming, organized store environment that reflects brighthush’s brand values.
• Operational Excellence: Assign registers, manage break schedules, and ensure Associates adhere to store plans and priorities. Monitor real‑time metrics to keep the front‑end running smoothly.
• Performance Management: Provide constructive feedback, recognize achievements, and collaborate with management on training needs. Drive a culture of accountability and growth.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to protect staff and customers. Conduct regular audits and risk assessments.
• Program Promotion: Drive adoption of credit and loyalty programs, boosting customer retention and revenue. Educate customers on program benefits and incentives.
• Loss Prevention: Support shrink reduction initiatives and maintain a secure shopping environment. Work closely with loss prevention teams to identify and mitigate risks.
• Continuous Improvement: Identify opportunities to enhance store operations, customer flow, and team efficiency. Champion process improvements that elevate the customer experience.
• Special Projects & Events: Lead seasonal promotions, in‑store events, and cross‑departmental projects that drive foot traffic and sales.
• Data & Reporting: Collect and analyze front‑end performance data, prepare reports for senior leadership, and use insights to inform strategy.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven teamwork mindset, collaborating effectively with peers and supervisors.
• Flexible availability, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing front‑end operations in a high‑traffic retail environment.
• Background in loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and basic data analysis for sales reporting.
• Prior experience in loss prevention or safety compliance initiatives.
• Leadership training or certification in customer service excellence.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable shopping moments and exceeding expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer and operational issues with a calm, solution‑oriented approach.
• Data‑Driven Decision Making: Use sales and customer feedback to inform actions and drive continuous improvement.
• Adaptability: Thrive in a fast‑moving retail environment and pivot seamlessly when priorities shift.
• Integrity & Confidentiality: Uphold ethical standards, protect sensitive information, and model professional conduct.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our stores. Starting as a Retail Experience Coordinator, you can progress to:

• Senior Store Manager – overseeing multiple departments and driving overall store performance.
• Regional Operations Manager – managing a portfolio of stores and shaping regional strategy.
• Corporate Program Manager – leading company‑wide initiatives in customer experience, loyalty, or merchandising.

We invest in your development through:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Leadership training workshops and e‑learning modules covering everything from people management to data analytics.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Clear performance metrics and promotion pathways that reward results and growth.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our values include:

• Customer Obsession: Every decision is guided by the customer’s needs.
• Teamwork: We celebrate collective success and support one another.
• Innovation: Continuous improvement is embedded in our daily operations.
• Integrity: We act with honesty, transparency, and accountability.

Our stores are vibrant, energetic spaces where creativity meets efficiency. You’ll work alongside passionate colleagues who are eager to share knowledge and celebrate achievements. The brighthush environment encourages open communication, creative problem‑solving, and a shared commitment to delivering exceptional service.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development budget and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a company credit union and financial planning tools.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the benefits portal or contact your local HR representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Location & Contact

Store: USA brighthush Store 1253 West Fargo, ND Address: 1500 13th Ave East Unit A, West Fargo, ND

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.