Seasoned Part‑Time Customer Service Representative – Remote Maryland – Brighthush – 24/7 Inbound & Outbound Support

About Brighthush

Brighthush has been a pioneer in the outdoor recreation and public resource sector for over four decades. We empower state, county, and federal agencies with cutting‑edge technology and world‑class services that protect natural and cultural treasures while opening them up to the public. From campground reservations to hunting licenses, our platform is the backbone of millions of outdoor experiences across the United States. Our mission is simple yet profound: to steward resources for future generations, create genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Why Brighthush?

At Brighthush, we are redefining how public agencies connect with their communities. By integrating streamlined tools, smarter automation, and real‑time data insights, we give agencies the capacity to serve more visitors, protect more resources, and make conservation decisions faster and more effectively. Our culture is built on collaboration, continuous learning, and a shared passion for the outdoors. Whether you’re a seasoned customer service professional or just starting your career, Brighthush offers a dynamic environment where your contributions directly impact people’s lives and the planet.

Position Overview

We are looking for a Part‑Time Customer Service Representative based in Maryland to join our fully remote, 24/7/365 contact center. This role will handle inbound and outbound interactions, assisting customers with reservations, permits, and general inquiries. The ideal candidate will bring a calm, professional demeanor, a passion for service, and the ability to thrive in a fast‑paced, technology‑driven environment.

Key Responsibilities

• Respond to inbound and outbound calls with clear, courteous communication, resolving customer inquiries or issues efficiently.
• Assist customers with reservations, ticketing, permits, and other services using established scripts and procedures.
• Effectively transfer callers to the appropriate department when specialized assistance is required.
• Escalate complex issues to management and seek support when necessary.
• Accurately document all customer interactions in the system, ensuring data integrity and compliance with company standards.
• Update customer accounts and system information promptly and precisely.
• Meet or exceed individual KPIs and contribute to department goals for customer service excellence.
• Adhere to all company policies, procedures, and performance standards.
• Complete all required training, coaching, and performance reviews within specified timeframes.
• Communicate effectively with leadership and teammates during shifts, ensuring smooth handoffs and continuity of service.
• Participate in team meetings, training sessions, and continuous improvement initiatives.
• Perform additional duties as assigned to support the contact center’s overall success.

Desired Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of inbound contact center experience.
• At least 2 years of customer‑facing experience in a service role.
• Typing speed of 50+ words per minute.
• Proficiency with telecommunication tools, chat, and SMS.
• Strong customer service skills with a calm, professional demeanor.
• Excellent listening skills, empathy, and the ability to respond to customer needs.
• Ability to build rapport through friendly, professional interactions.
• Proficiency in following scripts and documenting customer interactions accurately.
• Ownership and accountability, ensuring customers receive exceptional service.
• Strong verbal and written communication skills with meticulous attention to detail.

Preferred Qualifications

• Experience with contact center software such as brighthush.
• Familiarity with brighthush and other online tools.
• Knowledge of outdoor recreation or public resource management.
• Experience working in a remote, flexible schedule environment.

Skills & Competencies

• Customer‑centric mindset: always putting the customer first.
• Problem‑solving: quickly diagnosing issues and providing effective solutions.
• Adaptability: thriving in a dynamic environment with evolving processes.
• Time management: balancing multiple tasks while maintaining high quality.
• Team collaboration: working seamlessly with colleagues across shifts.
• Technical proficiency: comfortable using brighthush, brighthush, and general internet tools.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative, you will:

• Gain exposure to the full spectrum of our platform, from reservation systems to data analytics.
• Participate in ongoing training programs that cover product knowledge, soft skills, and leadership development.
• Earn certifications in customer service excellence and technology proficiency.
• Advance into senior support roles, team lead positions, or cross‑functional projects within the organization.
• Enjoy mentorship from experienced professionals who are passionate about the outdoors and technology.

Work Environment & Company Culture

Brighthush is a remote‑first organization that values flexibility, diversity, and inclusion. Our remote teams collaborate through modern communication tools, ensuring that every voice is heard. We celebrate successes with virtual team events, recognition programs, and community outreach initiatives that bring our employees together for a common purpose.

Compensation & Perks

While specific salary details are tailored to experience and location, Brighthush offers competitive hourly rates for part‑time roles. In addition to base pay, you will enjoy:

• Flexible scheduling, including evening and weekend shifts.
• Comprehensive training and professional development resources.
• Health and wellness resources, including mental health support.
• Access to our outdoor recreation benefits, such as discounted passes and guided tours.
• Employee recognition programs and performance bonuses.
• Opportunity to work with cutting‑edge technology and innovative solutions.

Application Process

To apply, please submit your resume and a brief cover letter outlining why you are the perfect fit for Brighthush. All applicants must be legally authorized to work in the United States. Brighthush does not sponsor or take over sponsorship of employment visas, now or in the future. As part of our hiring process, candidates may be required to complete an identity verification check conducted through brighthush, a secure third‑party service provider. By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.

Join Brighthush Today

Ready to make a tangible impact on people’s outdoor experiences while advancing your career in a supportive, innovative environment? Brighthush invites you to bring your passion for service, your love of the outdoors, and your commitment to excellence to our team. Apply now and help us continue to protect, preserve, and share the natural world for generations to come.