Seasoned Part‑Time Remote Call Center Customer Service Representative – Pennsylvania – brighthush – Specialist in Home & Community Based Services Support

About brighthush

brighthush is a trailblazer in the home and community based services arena, blending cutting‑edge technology with a heartfelt commitment to empower individuals with disabilities. Our mission is simple yet profound: to enable people to live safely, independently, and with dignity in the homes they love. With a footprint that spans every corner of Pennsylvania, we partner with families, healthcare providers, and state agencies to deliver seamless, personalized support that truly makes a difference.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best outcomes arise when people feel valued, challenged, and supported. We invest in your professional journey through:

• Comprehensive Learning & Development: From structured onboarding to ongoing workshops, we equip you with the tools to thrive.
• Mentorship & Coaching: Learn from seasoned leaders who are passionate about nurturing talent.
• Clear Advancement Paths: Whether you aim to lead a team or specialize in a niche area, we provide the roadmap.
• Inclusive Culture: Diversity, equity, and inclusion are not buzzwords for us—they’re the foundation of every decision.
• Work‑Life Harmony: Flexible schedules, remote work, and a supportive environment help you balance personal and professional priorities.

Position Overview

We’re looking for a dedicated, compassionate, and tech‑savvy Part‑Time Remote Call Center Customer Service Representative to become the first point of contact for consumers, prospective enrollees, and their advocates. In this role, you’ll provide accurate, timely assistance across multiple channels—phone, web chat, and email—while upholding the highest standards of privacy and quality that brighthush is known for.

Key Responsibilities

• Handle inbound calls, web chat, and email inquiries with professionalism and empathy.
• Deliver clear, accurate information about brighthush programs, services, and enrollment processes to a diverse audience.
• Document every interaction in our CRM with meticulous detail, ensuring data integrity and compliance.
• Execute transactions and tasks following established guidelines, maintaining a flawless audit trail.
• Navigate multiple computer systems simultaneously, demonstrating strong multitasking skills.
• Coordinate the delivery of requested materials via mail, email, or secure electronic channels.
• Escalate complex or sensitive issues to the appropriate internal or external stakeholders.
• Facilitate translation or interpretation services for non‑English speaking customers.
• Communicate proactively with supervisors about service delivery concerns and improvement opportunities.
• Meet or exceed Quality Assurance (QA), productivity, and other key performance metrics.
• Participate in required meetings, trainings, and stay current on all brighthush programs, systems, policies, and procedures.
• Perform additional duties as assigned to support team success and organizational goals.

Essential Qualifications

• High school diploma or GED required.
• 0–6 months of relevant professional experience, or an equivalent combination of education and experience.
• Must reside in the state of Pennsylvania.
• Preferred: 1 year of experience in a call center environment.
• Strong verbal and written communication skills.
• Proficiency with computer systems, data entry, and multitasking.
• Ability to handle sensitive information with confidentiality and professionalism.
• Customer‑centric mindset with a passion for helping others.

Preferred Qualifications

• Experience working with individuals with disabilities or in a healthcare setting.
• Knowledge of state‑level home and community based services programs.
• Previous experience with IVR systems and web chat platforms.
• Bilingual or multilingual capabilities.

Skills & Competencies

• Exceptional interpersonal and active listening skills.
• Strong problem‑solving and decision‑making abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Attention to detail and commitment to accuracy.
• Team‑player attitude with a collaborative spirit.
• Proficiency in Microsoft Office Suite and CRM software.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a member of our team, you’ll have access to:

• Structured onboarding and continuous training programs that keep you at the forefront of industry best practices.
• Mentorship from experienced leaders who are eager to share their knowledge.
• Opportunities to transition into supervisory or specialized roles, such as program coordination or quality assurance.
• Cross‑functional projects that broaden your skill set and expose you to new facets of the organization.
• Annual performance reviews that align your personal goals with brighthush’s strategic vision.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. At brighthush, we celebrate diversity, equity, and inclusion, creating a welcoming environment where every voice is heard. We celebrate achievements, encourage innovation, and prioritize employee well‑being through flexible scheduling and supportive leadership.

Compensation & Benefits

While the exact salary will depend on your experience and qualifications, brighthush offers a competitive pay structure that includes:

• Base salary commensurate with market rates for part‑time call center roles.
• Annual performance bonuses.
• 401(k) retirement savings plan with company match.
• Health, dental, and vision insurance options.
• Life and disability insurance.
• Paid holidays, sick leave, and PTO.
• Short‑ and long‑term disability coverage.
• Employee Assistance Program (EAP) for holistic wellness.
• Tuition reimbursement for approved courses and certifications.
• Exclusive employee discounts on a variety of products and services.

Home Office Requirements

• Reliable internet connection with a minimum speed of 25 Mbps (test at speedtest.net).
• Hardwired Ethernet connection – Wi‑Fi is not permitted.
• Permanent residence within the continental United States.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

Pay Transparency

brighthush’s compensation is determined by a combination of factors, including job location, education, training, experience, expected quality and quantity of work, travel requirements, market analysis, and internal alignment. Salary history will not be considered in determining compensation. brighthush complies with all regulatory minimum wage rates and exempt salary thresholds.

Accommodations

brighthush is committed to providing reasonable accommodations for individuals with disabilities or medical conditions throughout the hiring process. If you require assistance at any stage, please let us know and we will work with you to ensure a smooth experience.

Ready to Make an Impact?

Join brighthush and become part of a mission‑driven team that is redefining home and community based services. Your expertise will help us deliver compassionate, high‑quality support to those who need it most. Apply today and start your journey with brighthush!