Seasoned Part‑Time Remote Customer Service Representative – Weekend Scheduling & HVAC Support – Georgia – Join brighthush’s Expanding Remote Team Delivering Exceptional Home Service Excellence

Welcome to brighthush – Where Exceptional Service Meets Remote Flexibility

For more than four decades, brighthush has been the trusted name for homeowners across the greater Atlanta suburbs and beyond. From humble beginnings in 1978 to a modern, customer‑centric operation, our legacy is built on honesty, clear communication, and a relentless commitment to satisfaction. Today, we’re expanding our remote footprint and inviting you to become a vital part of our team as a Part‑Time Remote Customer Service Representative for our weekend schedule. If you thrive in a supportive, upbeat environment and love turning stressful situations into smooth, positive experiences, brighthush is the place for you.

Why brighthush?

• Legacy of Trust: Over 40 years of service, more than 2,500 five‑star reviews, and a reputation for integrity.
• Remote‑First Culture: Work from the comfort of your home while staying connected to a high‑energy team.
• Growth & Development: Comprehensive training, mentorship, and opportunities to advance into senior support or technical roles.
• Competitive Compensation: Pay that reflects your experience, with paid time off and performance bonuses.
• Work‑Life Balance: Flexible weekend shifts that fit your schedule, with the option to add hours as needed.

About the Role

As a Part‑Time Remote Customer Service Representative at brighthush, you will be the first point of contact for homeowners seeking plumbing, heating, or air‑conditioning assistance. Your role involves answering calls, responding to emails and texts, scheduling appointments in brighthush, and ensuring every customer feels heard, respected, and cared for. You’ll work from Friday through Sunday, with the possibility of additional hours based on business needs.

Key Responsibilities

• Answer inbound customer contacts via phone, email, and text in a friendly, professional manner.
• Schedule plumbing, heating, and HVAC appointments accurately using brighthush.
• Collect and record detailed customer, property, and service information.
• Communicate clearly and professionally throughout the scheduling process.
• Relay important messages and updates to technicians, managers, and team members.
• Maintain accurate, up‑to‑date customer records in the CRM.
• Assist with ad‑hoc administrative tasks as needed.
• Ensure every customer receives responsive, courteous service that reflects brighthush’s high standards.

Remote‑Work Requirements

To excel in this role, you must:

• Reside within Georgia and perform all work from a quiet, distraction‑free workspace.
• Have reliable high‑speed internet and a dependable computer setup.
• Be available during scheduled shifts (Friday 8:30 a.m.–4:30 p.m., Saturday & Sunday 7:30 a.m.–2:30 p.m.).
• Maintain a professional, calm demeanor while handling multiple tasks simultaneously.

What We’re Looking For

Essential Qualifications

• Excellent verbal and written communication skills.
• Strong customer‑service orientation and a genuine desire to help.
• Dependability and the ability to work independently during scheduled shifts.
• High attention to detail and strong organizational skills.
• Comfort managing calls, emails, texts, and multiple concurrent tasks.
• Calm, pleasant, and solution‑oriented approach to problem‑solving.
• Quick learner who can master new software, processes, and service information.

Preferred Experience

• Customer service or dispatch experience in a plumbing or HVAC environment.
• Familiarity with brighthush or similar scheduling platforms.
• Experience using brighthush tools or other cloud‑based productivity suites.

Why You’ll Thrive at brighthush

At brighthush, we value people who:

• Enjoy helping others and turning stressful situations into positive outcomes.
• Communicate with warmth, confidence, and professionalism.
• Stay organized while juggling calls, texts, emails, and scheduling demands.
• Are dependable, self‑motivated, and take ownership of their work.
• Enjoy working independently while supporting a positive, upbeat team.

Career Growth & Learning Opportunities

When you join brighthush, you’re not just filling a role—you’re stepping into a career path. We offer:

• Structured onboarding and ongoing training in customer service best practices, HVAC fundamentals, and brighthush proficiency.
• Mentorship from experienced team members and managers.
• Clear advancement tracks into senior support, technical support, or field technician roles.
• Access to industry certifications and continuing education resources.

Work Environment & Company Culture

Our remote team is united by a shared commitment to excellence, positivity, and mutual support. We celebrate successes, share knowledge, and maintain open lines of communication through:

• Weekly virtual team huddles.
• Monthly recognition programs for outstanding service.
• Collaborative tools like brighthush, brighthush, and brighthush.
• A culture that values work‑life balance, flexibility, and personal well‑being.

Compensation, Perks, and Benefits

While specific figures may vary, you can expect:

• Competitive hourly rate for part‑time weekend work.
• Paid time off and holiday pay.
• Performance bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance options for full‑time employees (available after a probationary period).
• Employee discount on brighthush services.
• Access to wellness programs and mental health resources.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values integrity, growth, and exceptional service.

Apply to this job

Join brighthush Today

At brighthush, we believe that great service starts with great people. If you’re passionate about helping homeowners, thrive in a remote setting, and want to grow your career with a respected, family‑owned company, we want to hear from you. Apply now and become part of a team that turns every call into a positive experience.