Customer Service Coordinator – Remote Call Center Support Specialist – 1st & 2nd Shift – Weekend Availability – 1 Year Experience

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that empowers people and businesses to thrive in a rapidly evolving marketplace. With a global footprint and a reputation for innovation, we help our clients navigate complex challenges and seize new opportunities. Our culture is built on the brighthush RISE values – Respect, Integrity, Service, and Excellence – which guide every interaction, decision, and initiative. Whether you’re a seasoned professional or just starting your career, brighthush offers a collaborative environment where diverse perspectives are celebrated and every voice is heard.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values continuous learning, creativity, and impact. We invest in our people through mentorship programs, cross‑functional training, and access to cutting‑edge tools and resources. Our remote work model gives you the flexibility to balance your professional and personal life while staying connected to a vibrant community of colleagues worldwide.

Key Responsibilities

• Customer Interaction: Respond to inbound service requests via phone, chat, email, and online portals, providing timely and accurate information.
• Issue Resolution: Resolve day‑to‑day inquiries and concerns, escalating complex issues to the appropriate teams when necessary.
• Work Order Management: Generate, track, and follow up on service request work orders to ensure completion within agreed timelines.
• Scheduling & Logistics: Coordinate meetings, appointments, and logistics for internal teams and external stakeholders.
• Data Maintenance: Update customer service databases, spreadsheets, and CRM systems with accurate, up‑to‑date information.
• Reporting: Compile and distribute ad‑hoc reports for management review, highlighting trends, bottlenecks, and opportunities for improvement.
• Process Improvement: Identify gaps in existing procedures, propose enhancements, and evaluate solutions from established options.
• Leadership by Example: Model behaviors aligned with brighthush RISE values, guiding teammates through the application of best practices.
• Shift Flexibility: Operate during 1st and 2nd shift hours, including weekends, to support a 24/7 customer service framework.

Essential Qualifications

• High School Diploma or equivalent; a college degree or relevant certification is a plus.
• Minimum of 2 years of experience in a customer service or call center environment.
• Strong written and verbal communication skills, capable of exchanging straightforward information with clarity.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM platforms.
• Basic math competency – ability to calculate percentages, discounts, and markups accurately.
• Excellent organizational skills and an inquisitive mindset, with the ability to follow established procedures.
• Ability to work independently under close supervision while maintaining high quality and efficiency.

Preferred Qualifications

• Experience with multi‑channel support (phone, chat, email, and online ticketing systems).
• Knowledge of customer service metrics and KPIs (e.g., first‑contact resolution, average handle time).
• Prior exposure to remote work tools such as virtual private networks (VPN), collaboration platforms, and time‑tracking software.
• Demonstrated ability to adapt to changing priorities and work in a fast‑paced environment.
• Experience in a technology or SaaS company, where understanding of product features enhances customer support.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Collaboration: Works seamlessly with cross‑functional teams, sharing insights and supporting collective goals.
• Adaptability: Thrives in a dynamic environment, quickly learning new processes and technologies.
• Attention to Detail: Maintains accuracy in data entry, reporting, and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Customer Service Coordinator, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer experience best practices, and industry trends.
• Mentorship from seasoned professionals who guide your career trajectory and help you set measurable goals.
• Cross‑departmental projects that expose you to new areas such as product development, sales, and analytics.
• Opportunities to advance into roles such as Senior Customer Support Specialist, Team Lead, or Customer Success Manager.
• Access to online learning platforms and certifications that enhance your skill set and marketability.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every team member feels valued and empowered. Our remote work model is supported by:

• Regular virtual team huddles and social events to build camaraderie.
• Transparent communication channels that keep everyone informed and engaged.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $17.00 per hour, which translates to an annual salary range of approximately $35,360. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and resources.
• Flexible work schedule and remote work infrastructure.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion can contribute to our mission of delivering outstanding customer experiences.

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Equal Opportunity Employer

brighthush is an equal opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, regardless of race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you require assistance, please contact us at [email protected] or call +1 866 225 3099.

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As a Customer Service Coordinator at brighthush, you’ll play a pivotal role in ensuring our customers Apply for this job