Customer Service Coordinator – Retail Operations & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, we are committed to creating a shopping experience that is both exciting and accessible. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. As a Fortune 100 company, we invest heavily in our people, offering continuous learning opportunities, competitive compensation, and a supportive work environment that values diversity and inclusion.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that thrives on creativity, teamwork, and a shared mission to exceed customer expectations. We believe that every employee is a brand ambassador, and we empower you to grow your career through:

• Structured mentorship and leadership development programs
• Cross‑functional projects that broaden your skill set
• Access to industry‑leading training resources and certifications
• A culture that celebrates achievements and encourages innovation

Key Responsibilities

As a Customer Service Coordinator, you will be the linchpin of our front‑of‑store operations, ensuring that every customer interaction is seamless, friendly, and memorable. Your day‑to‑day duties will include:

• Team Leadership: Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage.
• Customer Experience Management: Lead by example, engaging with customers, resolving concerns promptly, and promoting loyalty programs.
• Training & Development: Mentor Associates on front‑end principles, personalize customer interactions, and conduct ongoing coaching sessions.
• Operational Excellence: Ensure store tasks align with the store plan, prioritize activities, and communicate updates to management.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols; maintain a clean, organized, and hazard‑free environment.
• Performance & Recognition: Provide constructive feedback, celebrate successes, and collaborate with management on associate training needs.
• Program Support: Promote credit and loyalty programs, support shrink reduction initiatives, and contribute to overall store performance.
• Additional Duties: Undertake any other responsibilities assigned by management to support store objectives.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing high‑volume POS systems and coordinating shift schedules.
• Background in training and developing retail associates.
• Knowledge of labor regulations and compliance standards.
• Demonstrated ability to drive customer loyalty and retention metrics.
• Proficiency in retail analytics tools and performance dashboards.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Leadership & Coaching: Ability to inspire, mentor, and elevate team performance.
• Problem‑Solving: Quick, decisive action to resolve customer issues and operational challenges.
• Data‑Driven Decision Making: Use metrics to inform strategy and improve store outcomes.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment.
• Integrity & Accountability: Uphold company values and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured leadership tracks that can lead to Store Manager, District Manager, or Corporate roles.
• Access to internal training programs, including the brighthush Leadership Academy.
• Mentorship from senior leaders and cross‑departmental shadowing.
• Opportunities to participate in strategic projects that shape the future of retail.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Company Culture

brighthush is more than a workplace; it’s a community. We foster:

• A collaborative atmosphere where every voice is heard.
• Inclusive practices that celebrate diversity and promote belonging.
• Employee recognition programs that reward excellence.
• Community outreach initiatives that give back to the neighborhoods we serve.
• Flexible work arrangements to support work‑life balance.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your total compensation package includes:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to store and team metrics.
• Comprehensive benefits for eligible employees, including medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on merchandise across all brighthush brands.
• Additional perks such as childcare support, cell phone discounts, pet insurance, and legal assistance.
• Opportunities for scholarships and adoption assistance for qualifying employees.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

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