Seasoned Patient Liaison & Virtual Assistant – Remote Physical Therapy Operations Specialist at brighthush

About brighthush and the Opportunity

brighthush is redefining the future of physical therapy by marrying cutting‑edge technology with a patient‑first philosophy. Our mission is simple yet ambitious: deliver evidence‑based, highly personalized rehabilitation services from the comfort of patients’ homes. By integrating advanced modalities such as joint manipulation, dry needling, diagnostic ultrasound, and cold laser therapy into a seamless virtual platform, we empower families to regain mobility and confidence without the constraints of traditional clinic visits.

As we expand our remote practice model, we’re looking for a compassionate, organized, and tech‑savvy Patient Liaison & Virtual Assistant to become the backbone of our patient experience. In this role, you’ll be the first point of contact for every patient, ensuring that every interaction—from scheduling to post‑treatment follow‑up—reflects the high standards that brighthush is known for.

Key Responsibilities

As the primary liaison between patients and our clinical team, your day‑to‑day tasks will include, but are not limited to:

• Appointment Management: Confirm, reschedule, and manage patient appointments using our integrated calendar system, ensuring optimal utilization of clinician time.
• Post‑Session Follow‑Up: Reach out to patients after each session to provide personalized exercise plans, track progress, and answer any questions.
• Communication Hub: Respond to frequently asked questions, handle rescheduling requests, and provide clear, empathetic information via phone, chat, or email.
• Referral Coordination: Receive and process referrals from other healthcare providers, ensuring smooth hand‑offs and collaboration with our medical staff.
• Reminders & Waitlist Management: Send timely appointment reminders and maintain an organized waitlist to maximize clinic capacity.
• Billing & EMR Administration: Generate invoices, process payments, and keep electronic medical records up to date and compliant with privacy regulations.
• Virtual Support: Answer inbound calls, guide patients through virtual kiosks, and provide real‑time assistance during telehealth sessions.
• Document Preparation: Draft and manage email correspondence, patient intake forms, and other essential documents.
• Data Entry & Reporting: Accurately input data into our systems and produce basic reports to support clinical and administrative decision‑making.
• Patient Orientation (On‑site, if applicable): Greet patients, provide directions within the facility, and ensure a welcoming environment.
• Privacy & Confidentiality: Uphold the highest standards of patient privacy, safeguarding sensitive information at all times.

Essential Qualifications

• Prior experience in a healthcare or patient support role (e.g., medical receptionist, patient coordinator, or virtual assistant).
• Excellent written and verbal communication skills, with a knack for clear, compassionate messaging.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency with telephony platforms (brighthush or similar), electronic medical record systems (brighthush or comparable), virtual kiosk solutions (brighthush or equivalent), and collaboration tools (brighthush, brighthush, or brighthush).
• Demonstrated ability to manage time effectively and work independently in a remote environment.
• Patient‑centered mindset with a genuine desire to enhance the patient experience.

Preferred Qualifications

• Experience with billing software and insurance claim processing.
• Knowledge of physical therapy modalities and terminology.
• Familiarity with HIPAA regulations and data security best practices.
• Previous remote work experience in a fast‑paced, high‑volume setting.

Core Skills & Competencies

• Customer‑service excellence: Ability to handle inquiries with empathy and professionalism.
• Technical proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Problem‑solving: Quick to identify bottlenecks and propose practical solutions.
• Team collaboration: Works seamlessly with clinicians, billing staff, and IT support.
• Adaptability: Thrives in a constantly evolving virtual care environment.
• Time management: Prioritizes tasks to meet deadlines and maintain patient satisfaction.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Patient Liaison, you will:

• Gain exposure to the full spectrum of virtual care operations, from front‑desk logistics to clinical coordination.
• Participate in ongoing training sessions covering the latest in telehealth technology, patient engagement strategies, and compliance updates.
• Have the opportunity to transition into roles such as Clinical Coordinator, Operations Manager, or even Clinical Practice Lead, depending on your interests and performance.
• Benefit from mentorship programs that pair you with experienced clinicians and administrators.
• Access industry conferences, webinars, and certification courses at no additional cost.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and well‑being. Even though this role is remote, you will feel part of a vibrant team that values:

• Open communication: Regular virtual huddles, feedback loops, and transparent decision‑making.
• Work‑life balance: Flexible scheduling, generous paid time off, and a focus on mental health.
• Diversity & inclusion: A workforce that reflects the communities we serve, with a commitment to equity and belonging.
• Continuous improvement: A data‑driven approach to enhancing patient outcomes and operational efficiency.
• Recognition & rewards: Celebrating milestones, achievements, and contributions through awards and incentives.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and skill level, you can expect:

• A competitive salary that reflects your expertise and the value you bring to our team.
• Health, dental, and vision insurance options, with coverage starting from day one.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and a generous holiday schedule.
• Professional development stipend and reimbursement for relevant certifications.
• Access to Apply for this job