Seasoned Regional Customer Success Manager – Lead Sales, Coaching, and Data‑Driven Growth Across the Western U.S. for brighthush

About brighthush

brighthush is a trailblazer in the consulting services arena, redefining how brands connect with consumers. With a portfolio that spans outsourced sales, merchandising, category management, and cutting‑edge marketing solutions, we empower our clients to thrive in an ever‑evolving marketplace. Our culture is built on curiosity, collaboration, and a relentless drive to deliver measurable results. If you’re passionate about turning data into strategy and people into high‑performing teams, brighthush is the place where your impact will be felt across the entire Western United States.

Why This Role Matters

As a Regional Customer Success Manager, you will be the linchpin between our clients and the brighthush team. You’ll own the end‑to‑end sales cycle, mentor a dynamic group of account executives, and translate complex analytics into actionable insights that fuel growth. Your leadership will shape the customer experience, drive revenue, and help us maintain our reputation as the go‑to partner for brands looking to scale.

Key Responsibilities

• Team Leadership & Coaching: Build, mentor, and inspire a high‑energy sales team of 5–8 account executives. Conduct regular one‑on‑one meetings, performance reviews, and skill‑building workshops to elevate individual and collective performance.
• Strategic Account Management: Own a portfolio of key accounts across the Western U.S., ensuring seamless onboarding, proactive engagement, and upsell opportunities. Serve as the primary point of contact for client escalations and strategic initiatives.
• Data‑Driven Sales Analysis: Leverage advanced Excel and CRM tools to dissect sales pipelines, forecast revenue, and identify growth levers. Present findings to senior leadership and translate insights into actionable plans.
• Cross‑Functional Collaboration: Partner with Marketing, Product, and Operations to align client goals with brighthush’s service offerings. Facilitate joint workshops and strategy sessions that drive client success.
• Travel & Client Presence: Travel up to 25% of the time to client sites, industry events, and regional conferences to strengthen relationships and stay ahead of market trends.
• Process Improvement: Continuously evaluate and refine sales processes, onboarding workflows, and reporting mechanisms to increase efficiency and client satisfaction.

Essential Qualifications

• High school diploma or GED required; bachelor’s degree in Business, Marketing, or a related field preferred.
• 4–6 years of progressive sales experience, with a proven track record in B2B or agency sales environments.
• Demonstrated experience leading and coaching sales teams to exceed targets.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros) and familiarity with CRM platforms (e.g., Salesforce, HubSpot).
• Strong analytical mindset with the ability to translate data into strategic actions.
• Excellent verbal and written communication skills in English.
• Self‑motivated, results‑oriented, and comfortable working in a remote, distributed setting.

Preferred Qualifications

• Experience in the consulting, marketing, or retail services industry.
• Knowledge of category management and merchandising best practices.
• Previous exposure to remote team management and virtual coaching tools.
• Advanced data visualization skills (Power BI, Tableau).
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Core Skills & Competencies

• Leadership & Mentorship: Ability to inspire, develop, and retain top talent.
• Strategic Thinking: Translate market trends into actionable client strategies.
• Analytical Acumen: Mastery of data analysis tools and techniques.
• Client‑Centric Mindset: Deliver exceptional service and build long‑term partnerships.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Communication: Clear, persuasive, and tailored messaging for diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As you demonstrate success in this role, you’ll have the chance to move into senior leadership positions such as Regional Director, Head of Sales, or even VP of Client Success. We invest heavily in professional development: quarterly leadership workshops, industry certifications, and access to a global network of experts. Whether you’re looking to deepen your sales expertise or broaden your strategic influence, brighthush provides the resources and support to make it happen.

Work Environment & Culture

Our remote-first model empowers you to work from any of the following locations: Arizona, California, Oregon, Washington, Nevada, Utah, Idaho, Portland, Salt Lake City, Henderson, or Boise. You’ll join a collaborative, high‑energy team that values transparency, continuous learning, and a healthy work‑life balance. We celebrate diversity, encourage innovation, and reward initiative. At brighthush, you’ll find a culture that rewards results, fosters creativity, and places people at the heart of everything we do.

Compensation & Benefits

• Competitive Salary: USD 77,500 – 100,800 per year, commensurate with experience.
• Performance Bonuses: Earn additional incentives tied to team and individual performance metrics.
• 401(k) Matching: Secure your future with a generous company match.
• Generous Paid Time Off: Flexible vacation policy, sick leave, and holidays.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Professional Development: Reimbursement for certifications, conferences, and training.
• Remote Work Perks: Home office stipend, tech support, and flexible scheduling.

How to Apply

Ready to take the next step in your career? Submit your resume and a cover letter outlining why you’re the ideal fit for the Regional Customer Success Manager role at brighthush. We’re excited to learn how your experience and passion align with our mission to deliver unparalleled value to our clients.

Join brighthush Today

If you’re a driven sales leader who thrives on coaching teams, analyzing data, and building lasting client relationships, this is the opportunity for you. At brighthush, you’ll be part of a forward‑thinking organization that rewards innovation, celebrates success, and invests in your growth. Apply now and help shape the future of customer success across the Western United States.