Seasoned Remote Call Center Customer Service Representative – Dental Insurance Support & Claims Specialist – Empowering brighthush Members with Exceptional Care & Continuous Growth

About brighthush

brighthush is more than a dental insurance provider; it is a movement dedicated to transforming oral health care for millions across the United States. By blending cutting‑edge technology, data‑driven insights, and a customer‑centric philosophy, we make premium dental coverage accessible, affordable, and hassle‑free. Our mission is simple yet powerful: to empower every member to smile confidently, knowing that their dental needs are supported by a seamless, transparent, and compassionate experience.

Founded on the principles of empathy, integrity, and relentless innovation, brighthush has grown from a small startup to a national leader in dental benefits. We partner with thousands of dental practices, community health centers, and corporate wellness programs, ensuring that every member receives timely, accurate, and personalized support. Our culture thrives on collaboration, continuous learning, and a deep commitment to service excellence—values that resonate in every interaction we have with our members and partners.

Why This Role Matters

As a Remote Call Center Customer Service Representative, you are the frontline advocate for brighthush members and dental providers. Every call, email, or chat you handle directly influences a member’s experience, shapes their perception of dental care, and contributes to the broader goal of improving community oral health. Your work not only resolves immediate concerns but also builds trust, loyalty, and long‑term relationships that are essential to brighthush’s success.

Role Overview

In this hybrid remote‑first position, you will combine the flexibility of working from home with the structure of a comprehensive training program. You will be responsible for delivering exceptional customer service, resolving complex claims issues, and ensuring that every interaction reflects brighthush’s values of empathy, accuracy, and professionalism.

Key Responsibilities

• Member & Provider Support: Respond to inquiries via phone, email, and live chat with professionalism and empathy, ensuring each member feels heard and valued.
• Claims & Coverage Expertise: Research and resolve questions about dental coverage, claims status, policy provisions, and basic procedures, providing clear, accurate information.
• Transaction Processing: Accurately process policy modifications, enrollment changes, billing adjustments, and other member requests using our integrated systems.
• Escalation Management: Identify complex issues, document interactions meticulously, and elevate matters to the appropriate internal teams while maintaining a smooth hand‑off.
• Follow‑Up & Tracking: Monitor pending requests, set reminders, and ensure timely resolution to keep members satisfied and processes moving efficiently.
• Compliance & Accuracy: Adhere to regulatory requirements and company policies, maintaining a high level of data integrity and confidentiality.
• Team Collaboration: Participate in weekly virtual huddles, monthly in‑office engagement days, and cross‑functional projects to stay connected and contribute to continuous improvement.
• Continuous Learning: Engage in ongoing training modules, product knowledge sessions, and customer service workshops to refine skills and stay current with industry trends.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call center or customer service role.
• Reliable high‑speed wired Ethernet internet connection (minimum 100 Mbps download, 20 Mbps upload).
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Microsoft Office Suite, Outlook).
• Strong verbal and written communication skills with a focus on active listening and empathy.
• Ability to work flexible shifts, including evenings and weekends, to meet business needs.

Preferred Qualifications

• 2+ years of experience in a call center or customer service environment.
• Experience handling dental or other insurance products.
• Prior exposure to a dental office setting.
• Proficiency in Salesforce or similar CRM platforms.
• Strong typing speed and accuracy.
• Demonstrated ability to manage high call volumes while maintaining quality service.

Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and evolving processes.
• Team player who thrives in both virtual and in‑person settings.
• Commitment to continuous learning and professional development.

Training & Onboarding

All new hires will participate in an intensive 8‑week in‑person training program held at our Cary, NC office. Training sessions run from 8:30 AM to 5:00 PM EST, Monday through Friday, with a 30‑minute lunch break. During this period, you will receive hands‑on instruction in our systems, product knowledge, and customer service best practices. After successful completion of the training, you will transition to a fully remote role while maintaining a monthly in‑office engagement day.

Equipment & Technical Requirements

• brighthush will provide a laptop, dual monitors, keyboard, mouse, and docking station.
• All equipment must be returned to brighthush within one week of the assignment ending.
• High‑speed wired Ethernet is mandatory; Wi‑Fi or hotspots are not permitted.
• Secure, quiet workspace with reliable power and internet connectivity.
• Ability to use video conferencing tools for interviews, coaching sessions, and virtual training.

Work Schedule & Flexibility

Our operating hours are 8:00 AM to 11:00 PM EST, Monday through Friday. As a remote representative, you will be expected to work within these hours, with flexibility to cover different shifts based on business demand. While the training phase has no planned time off, after training you will have the opportunity to schedule breaks and personal time in accordance with company policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in your role, you will have access to:

• Advanced training modules on dental products, claims processing, and regulatory compliance.
• Mentorship programs pairing you with experienced leaders.
• Clear career pathways to roles such as Senior Customer Advocate, Team Lead, or Operations Specialist.
• Cross‑functional projects that allow you to broaden your skill set and contribute to strategic initiatives.

Compensation & Benefits

Our compensation package is designed to reward performance and support your well‑being:

• Competitive hourly rate of up to $20/hr.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program and wellness resources.
• Flexible work arrangements and remote work support.

What Makes brighthush Different?

Our mission is simple: to make dental care accessible, affordable, and hassle‑free for everyone. We achieve this by:

• Investing in cutting‑edge technology that streamlines claims and member interactions.
• Fostering a culture of transparency, collaboration, and continuous improvement.
• Encouraging employees to bring their whole selves to work, celebrating diversity and inclusion.
• Providing a supportive environment where learning and growth are integral to our success.

Day in the Life

Imagine starting your day with a quick virtual huddle, reviewing the latest updates on policy changes, and then diving into a mix of member calls, email inquiries, and live chat sessions. You’ll use Salesforce to log interactions, consult our knowledge base for complex claims, and collaborate with the claims team to resolve issues. Throughout the day, you’ll receive real‑time feedback, participate in micro‑learning sessions, and celebrate small wins with your teammates during the monthly in‑office engagement day.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your skills and passion can help us elevate the dental insurance experience for our members and providers.

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