Senior Enterprise Account Manager – Customer Growth & Renewal Specialist – Driving Revenue Expansion, Building Strategic Partnerships, and Securing Long‑Term Client Success in Cloud‑Native Aviation Technology at brighthush

Welcome to brighthush – Where Aviation Meets Data‑Driven Innovation

brighthush is not just a technology vendor; we are the catalyst that propels the aviation industry toward safer, smarter, and more efficient skies. By fusing cutting‑edge cloud‑native architecture with advanced data science, our platform empowers airlines, airports, and maintenance organizations to navigate the complex web of safety regulations, operational constraints, and data‑driven decision making. We transform raw flight data into actionable insights, automate compliance workflows, and deliver real‑time monitoring that helps our customers reduce risk, cut costs, and meet the most stringent safety standards worldwide. Our award‑winning solutions have earned us recognition as pioneers in aviation safety technology, and our footprint is expanding across the global aviation ecosystem.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe that the best ideas come from people who are empowered, challenged, and celebrated. Our remote‑first culture gives you the freedom to work from anywhere in the United Kingdom while staying connected to a vibrant global network of engineers, data scientists, product managers, and customer success leaders. We champion diversity, equity, and inclusion, and we invest heavily in professional development, mentorship programmes, and industry‑certification sponsorships. Whether you are a seasoned account manager or an emerging sales star, brighthush offers a platform to grow, lead, and make a tangible impact on the aviation ecosystem.

Position Overview

As a Senior Enterprise Account Manager – Customer Growth & Renewal Specialist, you will be the trusted partner for our mid‑market and enterprise clients. You will own the full renewal lifecycle, drive expansion opportunities, and cultivate long‑term relationships with key stakeholders. Your strategic insight and consultative approach will help our clients unlock the full value of our platform, ensuring their continued success and loyalty. This role requires a blend of analytical rigor, persuasive communication, and a passion for aviation safety. You will be the voice of the customer inside brighthush, translating their needs into product enhancements and service improvements.

Key Responsibilities

• Renewal Management: Own the end‑to‑end renewal process for a portfolio of mid‑market and enterprise accounts, ensuring timely contract negotiations, pricing alignment, and contract finalisation. Coordinate with legal, finance, and product teams to secure agreements that reflect the value delivered.
• Revenue Expansion: Identify and execute upsell and cross‑sell opportunities across our product suite, leveraging data‑driven insights to demonstrate ROI and business value. Craft tailored proposals that align with each client’s strategic objectives.
• Stakeholder Engagement: Build and maintain relationships with C‑suite executives, procurement teams, and technical leads, acting as the primary point of contact for all account matters. Conduct regular executive briefings and technical workshops to keep stakeholders informed and engaged.
• Account Health Monitoring: Conduct regular business reviews, analyse usage metrics, and proactively address any gaps or concerns to maintain high satisfaction scores. Use dashboards and performance reports to identify trends and opportunities.
• Collaboration with Product & Support: Relay customer feedback to product teams, advocate for feature enhancements, and coordinate with support to resolve escalated issues. Serve as the bridge between the customer and the internal teams that deliver value.
• Travel & On‑Site Visits: Travel to client sites as needed (up to 30% of the time) to strengthen relationships, conduct workshops, and showcase new capabilities. Your presence on the ground reinforces our commitment to client success.
• Reporting & Forecasting: Provide accurate sales forecasts, renewal pipeline updates, and performance metrics to senior leadership. Use data to inform strategic decisions and track progress against goals.
• Compliance & Documentation: Ensure all contracts, renewal agreements, and compliance documents are accurately recorded in brighthush and other CRM tools. Maintain meticulous records to support audit and regulatory requirements.

Essential Qualifications

• Minimum 3–5 years of proven account management or renewal sales experience with mid‑market or enterprise clients.
• Track record of consistently meeting or exceeding renewal and expansion targets.
• Strong understanding of multi‑stakeholder relationship management and the ability to influence at all organisational levels.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Experience in regulated industries (aviation, aerospace, or software compliance) is highly desirable.
• Proficiency in brighthush, Salesforce, or similar CRM platforms; comfortable navigating data dashboards and generating insights.
• Self‑motivated, results‑oriented, and comfortable working in a remote, fast‑paced environment.
• Willingness to travel up to 30% of the time for client engagements.

Preferred Qualifications

• Background in aviation operations, safety management, or regulatory compliance.
• Experience with SaaS subscription models and recurring revenue management.
• Knowledge of aviation regulations such as EASA, FAA, or ICAO standards.
• Previous exposure to enterprise‑level contract negotiations and pricing strategy.
• Strong analytical skills with the ability to translate data into actionable business recommendations.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with client goals and brighthush’s growth objectives.
• Consultative Selling: Skilled at uncovering client pain points, presenting tailored solutions, and closing deals.
• Relationship Building: Proven talent for building trust with diverse stakeholders, from technical teams to executive leadership.
• Data‑Driven Decision Making: Comfortable using analytics to assess account health, forecast renewals, and identify upsell opportunities.
• Project Management: Strong organisational skills to manage multiple accounts, deadlines, and cross‑functional initiatives simultaneously.
• Adaptability: Thrives in a rapidly evolving industry and can pivot strategies based on market changes.
• Communication: Exceptional presentation, negotiation, and storytelling abilities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a comprehensive learning ecosystem. You will have access to:

• Structured onboarding and mentorship programmes that pair you with senior account leaders.
• Regular training sessions on product updates, industry trends, and advanced sales techniques.
• Certification sponsorships for relevant aviation and compliance credentials.
• Clear career pathways from Account Manager to Senior Account Manager, Enterprise Account Director, and beyond.
• Opportunities to cross‑functional collaboration with Product, Marketing, and Customer Success teams.

Work Environment & Culture

brighthush embraces a remote‑first culture that empowers employees to work from anywhere in the United Kingdom. We maintain a vibrant virtual community through weekly team huddles, monthly town halls, and quarterly all‑hands meetings. Our culture is built on transparency, accountability, and a shared commitment to safety and innovation. We celebrate wins together, encourage open dialogue, and foster an environment where every voice is heard. Your contributions will shape the future of aviation technology and safety.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based commission structure that rewards renewal success and expansion. In addition to the financial package, you will enjoy:

• Health and dental insurance coverage for you and your dependants.
• Flexible working hours and a generous paid time‑off policy.
• Annual travel allowance for client visits and professional conferences.
• Technology stipend to equip you with the tools you need for remote work.
• Employee wellness programme, including virtual fitness classes and mental health resources.
• Annual professional development budget for courses, certifications, and industry events.

How to Apply

If you are a driven account manager with a passion for aviation safety and a proven ability to nurture enterprise relationships, we want to hear from you. Join brighthush and help shape the future of aviation compliance while advancing your career in a supportive, growth‑oriented environment.

Ready to take the next step? Click the link below to submit your application and become part of the brighthush team.