Senior Customer Success Engineer – Oil & Gas Asset Reliability & Remote Monitoring Solutions Specialist – Championing Predictive Maintenance, AI‑Powered Insights, and Operational Excellence at brighthush

About brighthush

brighthush is a pioneering force in industrial artificial intelligence, redefining how the world’s most critical infrastructure operates. With a laser focus on the oil & gas, petrochemical, and power generation sectors, we deliver AI‑powered remote monitoring platforms that predict equipment failures before they occur, slash unplanned downtime, and extend the life of rotating assets. Our mission is simple yet transformative: to make every turbine, compressor, pump, and generator smarter, safer, and more efficient.

Operating across the Americas, Europe, and Asia, brighthush serves a portfolio of high‑profile clients who demand precision, reliability, and measurable value. We are a fast‑growing, customer‑centric organization that thrives on collaboration, relentless innovation, and a passion for engineering excellence. If you are driven by data, fascinated by the mechanics of the energy sector, and eager to make a tangible impact on the world’s most vital assets, brighthush invites you to join our team.

Why This Role Matters

As a Senior Customer Success Engineer, you will be the bridge between cutting‑edge technology and real‑world operations. Your expertise will help clients unlock the full potential of our AI platform, turning raw sensor data into actionable insights that drive operational excellence. You will play a pivotal role in ensuring that our customers achieve the highest levels of uptime, safety, and cost efficiency, while also shaping the future evolution of our product.

Key Responsibilities

• Asset Monitoring & Analytics: Deploy, configure, and maintain the brighthush AI‑driven monitoring platform across a diverse portfolio of rotating equipment, including turbines, compressors, pumps, and generators.
• Alert Management & Root‑Cause Analysis: Review real‑time alerts, conduct data‑driven diagnostics, and collaborate with field teams to identify root causes and recommend corrective actions.
• Customer Engagement & Support: Serve as the primary technical liaison for oil & gas clients, delivering proactive insights, troubleshooting issues, and ensuring a seamless user experience.
• Solution Customization: Partner with sales and product teams to tailor monitoring solutions to each customer’s unique operational context, ensuring maximum ROI.
• Continuous Improvement: Gather feedback from customers, analyze usage patterns, and propose enhancements to the platform’s algorithms, dashboards, and reporting capabilities.
• Knowledge Sharing: Create and deliver training materials, workshops, and best‑practice guides for both internal teams and external customers.
• Cross‑Functional Collaboration: Work closely with engineering, data science, and field service teams to drive product innovation and accelerate time‑to‑market for new features.
• Performance Reporting: Generate regular performance reports, KPI dashboards, and executive summaries that highlight reliability gains, cost savings, and operational efficiencies.
• Strategic Advisory: Act as a trusted advisor to senior client stakeholders, translating technical insights into strategic business recommendations.
• Product Feedback Loop: Champion a continuous feedback loop between customers and the product roadmap, ensuring that the platform evolves to meet emerging industry challenges.

Essential Qualifications

• 2–4 years of hands‑on experience in the oil & gas sector, focusing on reliability engineering, maintenance, or plant operations.
• Strong background in rotating equipment – turbines, compressors, pumps, or generators – with a proven track record of troubleshooting and performance optimization.
• Bachelor’s degree in Mechanical, Electrical, Chemical Engineering, or a closely related technical discipline.
• Deep understanding of condition monitoring techniques (Vibration, Thermography, Oil Analysis, Acoustic Emission) and reliability concepts (RUL, MTBF, MTTR).
• Proficiency in data analytics tools (Python, R, MATLAB, or equivalent) and experience working with time‑series data.
• Excellent communication skills in English, both written and verbal, with the ability to translate complex technical concepts into clear, actionable insights.
• Demonstrated ability to work independently in a remote environment, managing multiple priorities and delivering results on schedule.

Preferred Qualifications

• Experience with AI/ML model deployment in industrial settings, including model training, validation, and continuous learning.
• Knowledge of SCADA, DCS, or other industrial control systems and protocols (Modbus, OPC UA, DNP3).
• Familiarity with cloud platforms (brighthush) and containerization technologies (brighthush).
• Prior exposure to customer success or technical support roles in SaaS or industrial software companies.
• Fluency in additional languages (e.g., Hindi, Spanish, Mandarin) is a plus, especially for supporting a global customer base.
• Professional certifications such as Certified Reliability Engineer (CRE), Six Sigma Green Belt, or equivalent.

Skills & Competencies

• Technical Acumen: Strong analytical mindset, with the ability to interpret sensor data, identify patterns, and recommend actionable solutions.
• Problem‑Solving: Creative thinker who can troubleshoot complex equipment issues under tight deadlines.
• Customer‑Centricity: Passion for delivering exceptional service, building trust, and fostering long‑term partnerships.
• Collaboration: Comfortable working cross‑functionally with engineering, product, sales, and field teams.
• Adaptability: Thrives in a fast‑paced, evolving environment, and embraces continuous learning.
• Project Management: Ability to prioritize tasks, manage timelines, and coordinate resources effectively.
• Communication: Clear, concise, and persuasive communicator, adept at tailoring messages for technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. We offer:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Access to industry conferences, workshops, and training courses – from reliability engineering to AI/ML.
• Internal mobility across product, engineering, and customer success tracks, enabling you to broaden your skill set.
• Clear performance metrics and promotion pathways, ensuring that hard work translates into tangible career advancement.
• Opportunities to contribute to open‑source projects and industry standards, positioning you as a thought leader in industrial AI.
• Regular hackathons and innovation challenges that encourage you to prototype new ideas and bring them to market.
• Annual learning stipend and access to leading online learning platforms to keep your knowledge fresh and cutting‑edge.

Work Environment & Culture

Our culture is built on four core pillars:

• Innovation: We encourage experimentation, reward creative problem‑solving, and invest heavily in R&D.
• Collaboration: Remote teams are connected through daily stand‑ups, virtual hackathons, and cross‑functional project squads.
• Inclusivity: We celebrate diverse perspectives and foster an environment where every voice is heard.
• Work‑Life Balance: Flexible working hours, generous vacation policies, and mental‑health resources keep our teams energized.
• Global Impact: Your work directly influences the reliability of critical infrastructure worldwide, giving you a sense of purpose and pride.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction, uptime metrics, and product adoption.
• Equity options, giving you a stake in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Unlimited paid time off, parental leave, and flexible work arrangements.
• Continuous learning stipend and access to online learning platforms.
• Well‑being programs, including virtual fitness classes, mindfulness sessions, and health coaching.

How to Apply

Ready to shape the future of industrial reliability? We’re excited to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your impact in the oil & gas or industrial AI space.

Apply to this job at brighthush

Join Our Team

At brighthush, we’re not just building software; we’re transforming the way the world’s most critical assets operate. If you’re an engineering professional with a passion for customer success, a knack for data‑driven problem solving, and a desire to work at the intersection of AI and oil & gas, we want you on our team. Take the next step in your career – apply today and help us bring smarter, safer, and more reliable operations to the global energy sector.