Seasoned Remote Customer Relationship Manager – Accelerate Sales Growth, Lead Strategic Account Development, and Forge Retail Partnerships for brighthush, Global Retail Solutions Innovator

Introduction: Join the Retail Revolution with brighthush

In an era where shoppers expect seamless experiences across physical stores, e‑commerce platforms, and mobile apps, the retail landscape is evolving faster than ever. Retailers must not only keep up with shifting consumer behaviors but also anticipate the next wave of trends—whether it’s sustainability, personalization, or omnichannel integration. brighthush is at the forefront of this transformation, delivering data‑driven solutions that empower brands and independent retailers to secure premium shelf space, launch high‑impact promotions, and unlock measurable sales growth in more than 30 countries worldwide. Our mission is simple: turn retail challenges into opportunities for growth.

Why brighthush is the Place to Grow

• Hybrid Flexibility: Work from the comfort of your home while enjoying the camaraderie of our office on Tuesdays, Wednesdays, and Thursdays.
• Impactful Work: Drive real sales growth for independent retailers and witness the tangible results of your strategic initiatives.
• Career Development: Access structured mentorship, continuous learning, and clear advancement pathways that elevate your professional trajectory.
• Inclusive Culture: Thrive in a community that values diversity, equity, and belonging, with employee resource groups that celebrate every voice.
• Competitive Compensation: Base salary range of $37,400–$43,000, complemented by performance incentives that reward your success.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, wellness programs, and more.

Position Overview

As a Remote Customer Relationship Manager at brighthush, you will be the primary virtual sales contact for a portfolio of independent retailers. Your role blends strategic account management, promotional execution, and new product placement to drive revenue and deepen partnerships. This hybrid position allows you to work remotely while staying connected with teammates and clients through virtual collaboration tools and occasional in‑office gatherings.

Key Responsibilities

• Account Management: Own a defined territory of retailers, building and nurturing relationships with buyers, store managers, and decision‑makers through consistent virtual communication.
• Outbound Sales: Proactively reach out to prospects via phone, video conferencing, and email to introduce brighthush’s promotional programs, display opportunities, and distribution initiatives.
• Promotional Execution: Sell temporary price reductions (TPRs), display programs, and distributor‑sponsored promotions that align with retailer objectives and drive incremental sales.
• New Item Placement: Secure authorizations for new products, expand distribution gains, and identify opportunities for enhanced shelf placement.
• Sales Analysis: Review distributor reports and sales data to identify gaps, growth opportunities, and prioritize account‑specific strategies.
• Market Intelligence: Communicate customer feedback, competitive activity, and emerging market trends to internal stakeholders and partner teams.
• Data Management: Maintain accurate records of all customer interactions, sales activities, and results using brighthush’s technology stack.
• Collaboration: Work closely with internal teams—marketing, merchandising, and analytics—to align sales objectives with broader business goals.
• Performance Review: Set quarterly goals, track progress, and conduct regular reviews with the Virtual Customer Manager to ensure alignment and continuous improvement.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience in sales, account management, customer service, or telesales.
• Strong phone‑based selling skills and the ability to build rapport virtually.
• Proficiency in Microsoft Outlook and Excel for communication and data analysis.
• Self‑motivated with excellent organizational and time‑management skills.
• Dedicated home office setup with reliable high‑speed internet.
• Ability to analyze sales data and translate insights into actionable growth strategies.

Preferred Qualifications

• Experience working with natural product distributors or in retail account management.
• Familiarity with brighthush’s product portfolio and promotional frameworks.
• Knowledge of the independent retailer landscape and key decision‑maker roles.
• Experience using CRM systems and sales analytics tools.
• Previous success in achieving or exceeding sales targets in a remote or hybrid environment.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication tailored to virtual audiences.
• Relationship Building: Ability to establish trust and credibility with diverse stakeholders.
• Strategic Thinking: Identify market trends, anticipate client needs, and develop long‑term account plans.
• Analytical Acumen: Interpret sales data, identify patterns, and recommend data‑driven actions.
• Adaptability: Thrive in a fast‑paced, evolving retail environment and adjust strategies as needed.
• Team Collaboration: Work effectively with cross‑functional teams to deliver integrated solutions.
• Customer‑Centric Mindset: Prioritize client satisfaction and long‑term partnership over short‑term gains.

Career Growth & Learning Opportunities

At brighthush, professional development is a continuous journey. As a Remote Customer Relationship Manager, you will have access to:

• Structured mentorship programs with senior sales leaders who guide your growth.
• Regular training sessions on the latest retail analytics, digital marketing trends, and product knowledge.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management skills.
• Clear advancement pathways to senior account management, sales leadership, or specialized roles in merchandising and analytics.
• Access to a learning portal with courses, certifications, and industry conferences.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and inclusivity. Our hybrid model encourages flexibility while maintaining strong team cohesion. You’ll enjoy:

• Weekly virtual team huddles and monthly in‑office gatherings to share insights and celebrate wins.
• A transparent communication culture where ideas are valued and feedback is constructive.
• Employee resource groups that celebrate diversity and promote belonging.
• Regular wellness initiatives, including virtual fitness classes, mental health resources, and flexible PTO.
• Access to a state‑of‑the‑art virtual collaboration platform that keeps you connected with colleagues and clients worldwide.

Compensation & Benefits

While the base salary range for this role is $37,400–$43,000, we also offer:

• Performance‑based incentives tied to individual and team sales targets.
• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for conferences, courses, and certifications.
• Flexible work schedule and remote work options to support work‑life balance.

How to Apply

Ready to elevate your sales career and make a measurable impact in the retail industry? Click the link below to submit your application and join a team that values innovation, collaboration, and measurable results.