Dynamic Customer Service Associate II – Retail Loss Prevention & Front‑of‑Store Experience Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence that spans continents and a culture rooted in innovation, sustainability, and community impact, brighthush is more than a retailer—it’s a movement that empowers people to live well without compromising on style or value. Our stores, distribution centers, and corporate hubs are hubs of creativity, collaboration, and continuous learning, where every team member plays a vital role in shaping the brighthush experience.

Position Overview

As a Customer Service Associate II, you will be the first line of engagement for our guests, ensuring a welcoming, safe, and seamless shopping journey. You will partner closely with the District Loss Prevention Manager and store leadership to safeguard merchandise, deter theft, and uphold the brighthush brand. Your presence at the front of the store will not only enhance customer satisfaction but also reinforce our commitment to integrity, safety, and exceptional service.

Key Responsibilities

• Front‑of‑Store Presence: Maintain a professional stance at the designated area, greeting guests with courtesy and respect while projecting confidence and approachability.
• Visual Deterrence: Act as a visible deterrent to prevent potential loss or dishonesty, leveraging body‑worn camera technology to document and deter suspicious activity.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, ensuring readiness to respond to incidents and coordinate with store management.
• Uniform & Equipment Compliance: Wear a complete, company‑approved uniform and body‑worn camera, ensuring all equipment is functional and maintained.
• Customer Assistance: Respond to customer requests for assistance, directing them to store management or customer service via the company‑issued radio system.
• Incident Reporting: Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management, documenting incidents in AIIM Case Management.
• Closing Safety Sweep: Perform a thorough safety sweep of the store in partnership with management at closing, ensuring all areas are secure.
• Policy Adherence: Adhere to all brighthush policies and procedures, embodying the company’s values in every interaction.
• Collaboration: Work closely with store teams and loss prevention to maintain a strong partnership, fostering a culture of mutual respect and shared accountability.
• Continuous Improvement: Identify opportunities to enhance safety protocols, customer experience, and operational efficiency, and propose actionable solutions.
• Additional Duties: Perform other duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making abilities, capable of assessing situations quickly and taking appropriate action.
• Initiative and self‑direction, thriving in an environment that rewards independence and accountability.
• Excellent time‑management and organizational skills, ensuring tasks are prioritized and completed efficiently.
• Physical stamina to stand for extended periods and perform routine store tasks.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming environment.

Preferred Qualifications

• Experience with body‑worn camera systems and incident documentation.
• Familiarity with loss prevention protocols and emergency response procedures.
• Background in customer service within a fast‑paced retail setting.
• Knowledge of AIIM Case Management or similar incident reporting tools.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Situational Awareness: Keen eye for detail and the ability to detect potential risks or opportunities.
• Conflict Resolution: Skilled at de‑escalating tense situations and guiding guests toward positive outcomes.
• Team Collaboration: Ability to work seamlessly with diverse teams, fostering a supportive and inclusive environment.
• Adaptability: Comfortable navigating changing priorities and unexpected challenges.
• Technology Proficiency: Comfortable using radios, cameras, and incident reporting software.
• Integrity & Ethics: Demonstrates honesty, accountability, and a strong sense of personal responsibility.
• Continuous Learning: Eager to grow professionally and embrace new learning opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater leadership and impact. As a Customer Service Associate II, you will gain exposure to loss prevention strategies, store operations, and customer engagement tactics that are essential for advancement. Our structured career pathways allow you to progress to roles such as Loss Prevention Supervisor, Store Manager, or even corporate positions in operations, merchandising, or brand strategy. We invest in your development through on‑the‑job training, mentorship programs, and access to industry‑leading courses and certifications. Whether you aspire to lead a team, specialize in security, or broaden your retail expertise, brighthush provides the resources and support to help you achieve your goals.

Work Environment & Culture

brighthush thrives on a culture of collaboration, respect, and continuous improvement. Our open‑door policy encourages transparent communication, while our diverse workforce brings a wealth of perspectives that enrich our customer experience. We celebrate achievements through recognition programs, team events, and community outreach initiatives. Sustainability is woven into our operations, from responsible sourcing to energy‑efficient store designs. Whether you’re on the sales floor, in the distribution center, or at our corporate headquarters, you’ll find a supportive environment that values your contributions and fosters personal growth.

Compensation & Benefits

We offer a competitive salary that reflects your experience and the value you bring to the brighthush team. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage with flexible spending accounts (HSA, FSA) and optional supplemental plans.
• 401(k) retirement plan with company match, ensuring your future is secure.
• Paid time off, including vacation, sick leave, and paid holidays, plus parental leave for new parents.
• Employee discounts on merchandise, as well as discounts on childcare, pet insurance, legal services, and cell phone plans.
• Employee assistance programs (EAP) and wellness resources, including smoking cessation support.
• Short‑ and long‑term disability insurance, life insurance, and adoption assistance.
• Auto and home insurance discounts, credit union membership, and referral bonuses.
• Scholarship programs and educational assistance for you and your family.

All benefits are subject to plan terms and may change over time. We are committed to providing a supportive and inclusive workplace where every employee can thrive.

How to Apply

If you’re ready to join a dynamic team that values integrity, innovation, and customer focus, we invite you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Service Associate II role at brighthush. We look forward to exploring how your skills and passion can contribute to our continued success.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider Apply for this job