Seasoned Remote Customer Service Associate – Phone, Email & Ticketing Support – Join brighthush

About brighthush

brighthush is a trailblazing leader in the live‑event and ticketing industry, dedicated to creating unforgettable experiences for fans, performers, and partners worldwide. With a global footprint that spans concerts, festivals, sports, and cultural events, we empower millions of people to connect with the moments that matter most. Our mission is simple: to make event access seamless, enjoyable, and accessible for everyone.

At brighthush, we believe that exceptional customer service is the heartbeat of our business. Every interaction we have with a ticket buyer, a venue partner, or a fan shapes the perception of our brand. That’s why we’re looking for a passionate, detail‑oriented Remote Customer Service Associate to join our dynamic team and help us deliver world‑class support from the comfort of your own home.

Why brighthush?

• Impactful Work – Your role directly influences the satisfaction of thousands of event-goers each day.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation – Earn a market‑competitive hourly rate plus performance bonuses.
• Comprehensive Benefits – Medical, dental, vision, 401(k) match, and generous paid time off.
• Growth & Development – Access to internal training, mentorship programs, and career advancement opportunities.
• Inclusive Culture – A collaborative, diverse, and supportive environment where every voice matters.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline advocate for our ticketing customers. Your daily tasks will include:

• Answering inbound phone calls and responding to email inquiries with professionalism and accuracy.
• Providing real‑time information on ticket availability, order status, billing, and payment transactions.
• Managing ticket inventory by processing consignment requests and purchase orders in a timely manner.
• Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to resolve complex issues and ensure seamless service delivery.
• Maintaining high productivity and service standards, consistently meeting or exceeding key performance indicators (KPIs).
• Documenting all customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Participating in regular training sessions and knowledge‑sharing workshops to stay current on product updates and industry trends.
• Contributing to continuous improvement initiatives by providing feedback on processes, tools, and customer pain points.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a ticketing, retail, or e‑commerce environment.
• Proficiency in using CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Self‑motivated, organized, and able to manage multiple tasks simultaneously.
• Reliable home office setup with a high‑speed internet connection, a dedicated workspace, and a quiet environment.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with ticketing platforms (e.g., Ticketmaster, Eventbrite) or event‑management software.
• Knowledge of payment processing systems and basic accounting principles.
• Previous remote work experience with proven ability to stay productive and engaged.
• Familiarity with data privacy regulations (GDPR, CCPA) and best practices for data protection.
• Demonstrated commitment to diversity, equity, and inclusion initiatives.

Key Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving for a positive experience.
• Technical Aptitude – Quick learner who can navigate multiple software tools with ease.
• Attention to Detail – Accurate data entry and meticulous record‑keeping.
• Time Management – Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Collaboration & Teamwork – Effective communication with colleagues across departments.
• Adaptability – Comfortable with change and able to adjust to evolving processes and priorities.
• Conflict Resolution – Skilled at de‑escalating tense situations and finding win‑win solutions.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering professional development. As a Remote Customer Service Associate, you’ll have access to:

• Structured onboarding program with mentorship from seasoned team members.
• Regular skill‑building workshops covering advanced ticketing systems, customer psychology, and data analytics.
• Internal career pathways into roles such as Ticketing Operations Specialist, Customer Experience Manager, or Product Support Lead.
• Cross‑departmental projects that broaden your exposure to the entire ticketing ecosystem.
• Annual performance reviews with clear metrics for advancement and salary progression.

Work Environment & Culture at brighthush

Our remote workforce thrives on a culture of trust, transparency, and collaboration. We empower our associates to:

• Set their own schedules within core hours to maintain work‑life balance.
• Participate in virtual team‑building events, hackathons, and wellness challenges.
• Share ideas through open forums and suggestion boxes, with real impact on product and service improvements.
• Access a digital library of resources, including industry reports, podcasts, and e‑learning courses.
• Enjoy a supportive community that celebrates diversity and promotes inclusion at every level.

Compensation, Perks & Benefits

While the exact hourly rate will be discussed during the interview process, you can expect:

• Competitive base pay that aligns with industry standards for remote customer service roles.
• Performance‑based bonuses tied to customer satisfaction scores and productivity metrics.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help you build long‑term financial security.
• Paid time off (PTO) policy that rewards tenure and encourages rest and rejuvenation.
• Flexible work hours and the ability to work from any U.S. location.
• Access to a virtual wellness program, including mental health resources and fitness stipends.

How to Apply

Ready to elevate your customer service career and make a tangible difference in the lives of event enthusiasts? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re more than a ticketing platform – we’re a community that thrives on passion, innovation, and a shared commitment to excellence. If you’re a customer‑first professional who loves solving problems, working remotely, and contributing to a vibrant culture, we want to hear from you. Join us and help us bring unforgettable moments to fans around the world.