Seasoned Remote Customer Service Associate – Ticketing & Event Experience Specialist – Full‑Time – Work From Home – Competitive Pay & Comprehensive Benefits

Welcome to brighthush – Where Every Ticket Tells a Story

At brighthush, we’re redefining the way people experience live events. From sold‑out concerts and world‑class sports fixtures to intimate theater productions and exclusive festivals, we bring the world’s most coveted moments right to your doorstep. Our mission is simple: create unforgettable experiences by delivering flawless ticketing solutions and unparalleled customer support.

As a global leader in event ticketing, brighthush combines cutting‑edge technology with a passion for people. We empower millions of fans worldwide to connect with their favorite artists, teams, and performers. Behind every ticket is a team of dedicated professionals who ensure that every interaction is seamless, friendly, and memorable.

Now, we’re looking for a Remote Customer Service Associate to join our dynamic support team. If you thrive in a fast‑paced environment, love helping people, and want to be part of a company that’s shaping the future of live entertainment, read on.

Why brighthush?

• Impactful Work – Every ticket you help process or every customer query you resolve directly enhances the fan experience.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Compensation – Base salary plus performance bonuses, plus a comprehensive benefits package.
• Growth & Learning – Access to internal training, mentorship programs, and career advancement opportunities.
• Inclusive Culture – A diverse, collaborative environment where every voice is heard.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline ambassador for our ticketing platform. Your day‑to‑day tasks will include:

• Answering inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Providing accurate, timely information on ticket availability, order status, billing, and payment processing.
• Managing ticket inventory by processing consignment and purchase requests, ensuring data integrity and real‑time updates.
• Collaborating with cross‑functional teams (Sales, Operations, IT) to resolve complex issues and maintain seamless service delivery.
• Maintaining high productivity and service standards by meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Documenting all customer interactions in our CRM system, ensuring accurate records for future reference.
• Participating in continuous improvement initiatives, sharing feedback on process enhancements and system usability.
• Adhering to company policies, compliance guidelines, and data privacy regulations.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skills, and a customer‑first mindset:

• Minimum of 1–2 years of customer support experience, preferably in ticketing, e‑commerce, or event management.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent problem‑solving abilities and a knack for troubleshooting technical issues.
• Ability to work independently in a remote setting, managing time effectively and staying organized.
• High level of professionalism, empathy, and a genuine passion for helping people.
• Reliable internet connection, a quiet workspace, and a computer that meets our technical specifications.

Preferred Qualifications

These additional credentials will set you apart:

• Experience with ticketing systems such as Eventbrite, Ticketmaster, or similar platforms.
• Knowledge of payment gateways (Stripe, PayPal) and basic financial transaction processes.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Familiarity with data protection regulations (GDPR, CCPA) and best practices for handling sensitive information.
• Strong analytical skills and the ability to generate reports on ticket sales and customer trends.

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
• Communication Excellence – Clear, concise, and courteous communication across all channels.
• Adaptability – Thriving in a fast‑moving environment with changing priorities.
• Team Collaboration – Working effectively with colleagues across departments.
• Attention to Detail – Ensuring accuracy in ticket inventory, billing, and data entry.
• Time Management – Prioritizing tasks and meeting deadlines in a remote setting.
• Tech Savviness – Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Remote Customer Service Associate, you’ll have the chance to:

• Advance to Senior Support Specialist, Team Lead, or Manager roles within the Customer Experience division.
• Transition into product support, quality assurance, or operations roles.
• Participate in our Leadership Development Program, designed to build managerial skills and strategic thinking.
• Attend industry conferences, webinars, and workshops to stay ahead of ticketing trends.
• Earn certifications in customer service, CRM, or event management through our learning portal.

Work Environment & Culture at brighthush

We’re proud of our inclusive, collaborative culture that values innovation, transparency, and work‑life balance. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Regular feedback loops and performance reviews.
• Employee resource groups that celebrate diversity and inclusion.
• Annual virtual retreats and team‑building activities.

Compensation, Perks, and Benefits

While the exact salary will depend on experience, we offer a competitive base pay that is complemented by:

• Performance‑based bonuses tied to team and individual metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Unlimited personal days for mental health and well‑being.
• Remote work stipend to cover home office setup.
• Employee discount programs for concerts, sports events, and partner services.

How to Apply

Ready to join a team that’s changing the way the world experiences live events? Click the link below to submit your application and become a part of brighthush’s customer‑centric culture.

Apply Now

Join brighthush – Where Every Ticket Tells a Story

We’re hiring immediately. If you’re passionate about delivering exceptional customer service, thrive in a remote environment, and want to make a real impact on fans worldwide, we want to hear from you. Bring your expertise, your enthusiasm, and your commitment to excellence, and help us create unforgettable moments for millions of people.

Apply today and start your journey with brighthush – the future of ticketing and live entertainment.