Seasoned Remote Customer Service & Clinical Research Support Specialist – Full‑Time, 100% Remote – Championing Patient Care Excellence, Clinical Trial Coordination, and Data Integrity at brighthush

Welcome to brighthush – The Future of Patient‑Centric Healthcare Communication

At brighthush, we’re more than a software company; we’re a movement dedicated to transforming how patients, pharmacies, and clinical research sites connect. Our cloud‑based platform fuses advanced analytics, real‑time data exchange, and a people‑first philosophy to deliver timely, accurate, and compassionate care. Trusted by thousands of healthcare providers across the United States, brighthush is redefining patient engagement, clinical trial coordination, and pharmacy support. We believe that every interaction can change a life, and we’re building the tools and culture to make that possible.

Why This Role Is a Game‑Changer

As a Remote Customer Service Representative & Clinical Research Support Specialist, you will be the frontline ambassador of our shared services team. Your daily interactions will directly influence the lives of patients, research participants, and healthcare professionals. This role is more than answering calls—it’s about building trust, ensuring compliance, and contributing to a larger mission of improving health outcomes. You’ll be the human face of brighthush’s technology, turning data into empathy and solutions into hope.

Key Highlights

• Fully remote with a predictable schedule – one weekend day per week (Saturday or Sunday).
• Competitive hourly rate of $12.00, with overtime and performance bonuses.
• Opportunity to work with cutting‑edge technology and a collaborative, high‑impact team.
• Clear career progression from support specialist to team lead or program manager.
• Access to continuous learning, mentorship, and professional development resources.

Role Overview

In this hybrid position, you will serve as the first point of contact for patients, research sites, and pharmacies. You will manage inbound and outbound communications, coordinate appointments, and ensure that every interaction reflects brighthush’s commitment to excellence and empathy. Your work will support clinical trial integrity, patient safety, and the seamless flow of critical data.

Key Responsibilities

• Handle inbound and outbound calls – greet callers with professionalism, listen actively, and resolve inquiries efficiently.
• Document interactions – accurately record customer details, call notes, and follow‑up actions in brighthush’s CRM and other systems.
• Schedule appointments – coordinate meetings between patients, research sites, and pharmacies, ensuring all parties have the information they need.
• Provide accurate information – answer questions about medication availability, clinical trial eligibility, and pharmacy locations using approved scripts.
• Conduct follow‑ups – reach out to customers as needed to confirm appointments, gather additional data, or provide updates.
• Navigate multiple applications – switch seamlessly between CRM, scheduling tools, and internal knowledge bases.
• Maintain confidentiality – protect sensitive personal and medical information in compliance with HIPAA and internal policies.
• Meet performance metrics – achieve daily call volume, quality scores, and customer satisfaction targets.
• Participate in training – engage in ongoing coaching, webinars, and skill‑building sessions to stay current with industry best practices.
• Adapt to change – respond quickly to new workflows, scripts, or program updates as brighthush evolves.

Essential Qualifications

We’re looking for candidates who bring the following attributes to the table:

• Excellent verbal and written communication skills in English.
• Professional, courteous phone presence with a friendly tone.
• Active listening and strong attention to detail.
• Empathy, patience, and a genuine desire to help others.
• Rapid learning ability – quickly absorb new information and apply it.
• Comfort with technology – proficient in using multiple computer applications simultaneously.
• Strong problem‑solving skills – identify root causes and propose effective solutions.
• Dependability – consistent attendance and punctuality.
• Organizational skills – manage multiple tasks in a fast‑paced environment.
• Positive attitude and accountability – take ownership of your work and outcomes.

Preferred Qualifications (Nice to Have)

While not required, the following experiences will give you a competitive edge:

• Previous customer service or call center experience.
• Retail sales or hospitality background.
• Experience in healthcare support services or clinical research.
• Appointment scheduling or administrative support roles.
• Help desk or technical support exposure.
• High‑volume customer‑facing positions.

Skills & Competencies

• Customer‑centric mindset.
• Strong interpersonal skills.
• Time‑management and multitasking.
• Data entry accuracy.
• Basic troubleshooting of software and hardware issues.
• Adaptability to new tools and processes.
• Team collaboration – work closely with colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Cross‑training in pharmacy support, clinical research coordination, and internal operations.
• Leadership development workshops and certifications.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Program Manager.
• Annual performance reviews with actionable feedback and goal setting.
• Opportunities to contribute to product roadmap discussions and innovation initiatives.

Work Environment & Company Culture

brighthush’s culture is built on transparency, collaboration, and continuous improvement. Even though we’re fully remote, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital channels for informal chats, knowledge sharing, and social events.
• A culture of recognition – shout‑outs, spot bonuses, and employee appreciation initiatives.
• Commitment to work‑life balance, with flexible scheduling around the required weekend day.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.
• Regular virtual coffee breaks and wellness challenges to keep the team energized.

Compensation & Benefits

We offer a competitive hourly rate of $12.00, with the potential for overtime and performance bonuses. After 90 days of employment, you’ll be eligible for a comprehensive benefits package, including:

• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision insurance.
• Short‑term and long‑term disability coverage.
• Life insurance.
• 401(k) plan with employer match.
• Professional development stipend.
• Paid training and certification programs.
• Employee assistance program and mental health resources.

Schedule & Remote Work Requirements

Key Schedule Details

• Full‑time availability (40 hours per week).
• One weekend day per week (Saturday or Sunday).
• Consistent, reliable attendance.

Remote Work Prerequisites

• Windows 10 or 11 computer with 8 GB RAM or more.
• Quad‑core processor or better.
• Second monitor, USB headset with microphone, webcam, keyboard, and mouse.
• Minimum 50 Mbps download and upload speeds.
• Reliable broadband internet connection.
• Secure home office environment with a quiet, private workspace.

How to Apply

Ready to make a difference from the comfort of your home? Submit your application through our career portal, and include a brief cover letter highlighting why you’re passionate about customer service in healthcare. We’ll review your submission promptly and reach out to schedule a conversation.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified individuals with disabilities and sincerely held religious beliefs throughout the application and employment process. Employment offers are contingent upon successful completion of background checks and other pre‑employment screenings.

Join brighthush Today

Turn every call into an opportunity to improve someone’s health journey. Your career, your impact, and your future start here. Apply now and become part of a team that’s redefining patient care, clinical research, and pharmacy support for the 21st century.