Seasoned Remote Customer Service Coordinator & Healthcare Billing Specialist – Day‑Shift Role Championing Patient Advocacy, Revenue‑Cycle Optimization, Financial Counseling, and Compassionate Care at brighthush

About brighthush – Pioneering Compassionate, Digital‑First Healthcare

brighthush is not just a health system; it is a purpose‑driven community where technology, empathy, and education intersect to reshape the patient experience. As a nationally recognized not‑for‑profit organization, brighthush blends cutting‑edge clinical innovation with a steadfast commitment to equity, transparency, and lifelong learning. Our mission is simple yet powerful: deliver high‑quality, dignified care while empowering patients to navigate the complexities of modern health services with confidence and peace of mind.

Why Choose a Career at brighthush?

Joining brighthush means becoming part of a forward‑thinking, values‑centered organization that invests in its people as much as it invests in its patients. Below are the pillars that make brighthush an exceptional place to build a rewarding career:

• Meaningful Impact: Every interaction you have—whether by phone, email, or chat—directly influences a patient’s financial journey and overall satisfaction.
• Clear Advancement Pathways: Structured career ladders, mentorship from senior revenue‑cycle leaders, and tuition assistance empower you to evolve from Coordinator to Analyst, Manager, or Advocate.
• Inclusive, Diverse Culture: brighthush celebrates cultural, linguistic, and experiential diversity, fostering collaboration across all levels and ensuring equity in both patient care and employee experience.
• Competitive Compensation & Comprehensive Benefits: Robust health plans, retirement savings with matching contributions, generous paid time off, and continuous learning stipends.
• Remote Flexibility with Structured Day‑Shift Hours: Work from the comfort of your home while staying connected to a vibrant, supportive team (8 am – 4:30 pm, Monday‑Friday).
• Innovation‑Driven Environment: Access to the latest health‑tech platforms, data‑analytics tools, and process‑improvement initiatives.

Key Responsibilities – Your Daily Impact at brighthush

As a Customer Service Coordinator & Healthcare Billing Specialist at brighthush, you will serve as the central hub linking patients, providers, insurers, and internal billing teams. Your role is both patient‑focused and data‑driven, ensuring that financial processes enhance, rather than hinder, the delivery of compassionate care.

Patient Interaction & Support

• Answer inbound calls, respond to emails, and engage in live chat sessions with patients and family members, delivering clear, empathetic explanations of billing statements, insurance coverage, and payment responsibilities.
• Provide real‑time guidance on financial assistance programs, sliding‑scale options, and community resources to reduce financial barriers to care.
• Document every interaction in the electronic health record (EHR) and billing system, maintaining a complete audit trail for compliance and quality‑control purposes.

Insurance Verification & Pre‑Authorization

• Validate patient insurance eligibility, confirm benefits, and secure pre‑authorizations for procedures, ensuring seamless service delivery and minimizing claim denials.
• Collaborate with clinical staff to gather necessary documentation, submit authorizations, and track approval status.
• Educate patients on their coverage limits, co‑pay obligations, and out‑of‑pocket estimates.

Data Integrity & Record Management

• Maintain accurate patient demographics, insurance details, and billing records within brighthush’s integrated billing platform.
• Conduct routine data quality audits, reconcile discrepancies, and ensure compliance with HIPAA and other privacy regulations.
• Generate and distribute patient statements, payment reminders, and financial counseling summaries.

Financial Counseling & Payment Solutions

• Explain complex billing concepts in plain language, helping patients understand charges, adjustments, and insurance payments.
• Develop personalized payment plans, set up auto‑pay, and process promissory notes, always aligning solutions with the patient’s financial situation.
• Track payment plan performance, follow up on overdue balances, and coordinate with collections when necessary, always prioritizing patient dignity.

Issue Resolution & Escalation Management

• Address patient complaints promptly, investigate root causes, and coordinate with clinical, billing, and IT teams to resolve issues.
• Escalate complex or high‑risk cases to senior supervisors while maintaining clear communication with the patient about next steps.
• Document resolutions and contribute to knowledge‑base articles that empower future team members.

Process Optimization & Continuous Improvement

• Identify bottlenecks in call handling, insurance verification, or billing workflows and propose data‑driven improvements.
• Participate in cross‑functional Kaizen events, Lean Six Sigma projects, and regular performance‑review meetings.
• Assist in the testing and rollout of new software modules, ensuring smooth adoption across the remote team.

Compliance, Risk Management & Confidentiality

• Adhere strictly to brighthush policies, HIPAA regulations, and state‑specific privacy statutes.
• Report potential compliance risks, data breaches, or control breakdowns to supervisors immediately.
• Maintain a culture of ethical decision‑making, always placing patient well‑being at the forefront.

Team Collaboration & Interdepartmental Partnerships

• Work closely with physicians, nurses, medical coders, IT support, and finance teams to ensure a unified, patient‑centered approach.
• Participate in daily virtual huddles, weekly performance reviews, and quarterly strategic planning sessions.
• Share best practices, mentor new hires, and contribute to a supportive remote work community.

Essential Qualifications – What We Expect from You

• Education: High School Diploma, GED, or equivalent (required). Associate’s or Bachelor’s degree in health administration, business, or a related field is a plus.
• Experience: Minimum of 2 years in customer support coordination, preferably within a healthcare environment, with demonstrated success in handling high‑volume inbound communications.
• Communication Skills: Exceptional written and verbal abilities, with a focus on clarity, empathy, and confidentiality.
• Technical Proficiency: Intermediate to advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and comfort navigating multiple software platforms simultaneously.
• Attention to Detail: Proven track record of maintaining data accuracy and adhering to strict documentation standards.
• Multitasking Ability: Capacity to talk, type, and navigate systems concurrently while maintaining a professional demeanor.
• Ethical Commitment: Strong alignment with patient‑centered values, informed consent principles, and the ethical standards of the healthcare industry.
• Desirable Experience: Prior exposure to insurance verification, pre‑authorization processes, and medical billing systems.

Preferred Qualifications & Skills – The Extra Edge

• Hands‑on experience with medical billing, coding (CPT/HCPCS), or revenue‑cycle management.
• Familiarity with payer portals, electronic health records (EHR), and specialized billing software (e.g., Epic, Cerner, Meditech).
• Background in a fast‑paced call‑center environment, with demonstrated ability to meet or exceed service level agreements (SLAs).
• In‑depth knowledge of HIPAA regulations, data‑privacy best practices, and compliance frameworks.
• Strong analytical and problem‑solving capabilities, especially under pressure.
• Fluency in a second language (Spanish, French, Mandarin, etc.) to serve a diverse patient population.
• Certification such as Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB) is advantageous.

Core Competencies & Soft Skills

• Customer‑Centric Mindset: Prioritize patient satisfaction, advocate for their needs, and treat every interaction as an opportunity to build trust.
• Analytical Thinking: Interpret billing data, identify trends, and recommend actionable solutions that improve financial outcomes.
• Collaboration: Work seamlessly across multidisciplinary teams, fostering open communication and shared goals.
• Adaptability: Thrive in a dynamic environment with shifting priorities, new technologies, and evolving regulatory requirements.
• Time Management: Balance multiple concurrent tasks while consistently meeting performance metrics and quality standards.
• Technology Savvy: Quickly learn and master new software tools, digital platforms, and data‑visualization dashboards.
• Emotional Intelligence: Demonstrate empathy, active listening, and conflict‑resolution skills, especially when dealing with distressed patients.

Career Path & Development Opportunities at brighthush

brighthush is committed to nurturing talent and providing transparent pathways for professional growth. As you excel in the Coordinator role, you will have access to a suite of development resources:

• Mentorship Programs: Pairing with senior billing analysts and revenue‑cycle managers for guidance, skill‑building, and career planning.
• Structured Learning Modules: Online courses covering advanced coding, reimbursement strategies, health‑economics, and patient financial counseling.
• Certification Support: Financial assistance and study time for industry‑recognized credentials such as CRCR, CPB, or Certified Professional Coder (CPC).
• Cross‑Functional Projects: Opportunities to contribute to process‑improvement initiatives, technology implementations, and patient‑experience research.
• Leadership Tracks: Clear pathways to roles such as Billing Analyst, Revenue Cycle Supervisor, Patient Financial Services Manager, or Director of Patient Advocacy.
• Tuition Reimbursement: Annual stipend for accredited courses in health administration, finance, or related fields.

Work Environment & Culture at brighthush

Our remote workforce thrives on collaboration, transparency, and a shared commitment to compassionate care. Key cultural pillars include:

• Open Communication: Regular virtual huddles, town‑hall meetings, and feedback loops ensure every voice is heard.
• Well‑Being Initiatives: Access to mental‑health counseling, wellness challenges, ergonomic home‑office stipends, and flexible scheduling.
• Diversity & Inclusion: Employee resource groups, inclusive hiring practices, and ongoing DEI training foster a sense of belonging.
• Community Engagement: Volunteer days, health‑fair participation, and partnerships with local nonprofits encourage staff to give back.
• Technology‑Enabled Collaboration: State‑of‑the‑art video‑conferencing, secure messaging, and shared digital workspaces keep remote teams connected.

Compensation, Perks & Benefits

brighthush offers a competitive hourly wage ranging from $18.87 to $31.15, commensurate with experience, expertise, and performance. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Medical, dental, and vision insurance for you and eligible dependents.
• 403(b) retirement savings plan with employer matching contributions.
• Generous paid time off (PTO), paid holidays, and sick leave.
• Employee and dependent tuition assistance for continued education.
• Flexible remote‑work infrastructure, including a stipend for home‑office equipment.
• Performance‑based salary reviews and opportunities for merit‑based raises.
• Access to employee assistance programs (EAP), wellness resources, and fitness‑class reimbursements.
• Recognition programs that celebrate outstanding service, innovation, and teamwork.

How to Apply – Join the brighthush Family

If you are ready to make a tangible difference in patients’ lives while advancing your career in a supportive, innovative environment, we invite you to apply today. Follow these steps:

1. Visit our online careers portal and locate the “Seasoned Remote Customer Service Coordinator & Healthcare Billing Specialist” posting.
2. Upload your updated resume, a tailored cover letter highlighting your relevant experience, and any certifications you hold.
3. Complete the brief pre‑screen questionnaire that helps us understand your motivations and skill set.
4. Submit your application and await a confirmation email with next‑step instructions.

Our recruiting team will review your submission promptly and reach out to schedule a virtual interview. We look forward to welcoming a dedicated, patient‑focused professional to the brighthush family.

Our Commitment to Diversity, Equity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.