Senior Enterprise Customer Success Lead – Strategic Account Management, Growth Architecture & Client Advocacy (Remote) – brighthush

Welcome to brighthush – Pioneering the Future of Collaborative Work

At brighthush we are more than a cloud‑based collaboration platform; we are a global movement that empowers teams to turn ideas into measurable outcomes. With a presence in over 150 countries, we partner with Fortune 500 enterprises, fast‑growing mid‑market firms, and ambitious startups, delivering an intuitive suite of planning, tracking, and execution tools that make complex projects feel effortless. Our mission is simple yet profound: human‑centric technology that unlocks organizational potential. If you thrive in an environment where cutting‑edge innovation meets a culture of curiosity, inclusion, and relentless excellence, you’ve found your next home.

Why brighthush Is Shaping the Future of Work

In today’s distributed‑work era, seamless orchestration of tasks, people, and data is no longer a competitive advantage—it’s a business imperative. brighthush sits at the intersection of technology and impact, delivering a platform that redefines collaboration, automation, and performance measurement. Our solutions are built to be intuitive, adaptable, and, most importantly, human‑centric, ensuring that every user—from C‑suite executives to frontline contributors—experiences a frictionless workflow that drives real business value.

Joining brighthush means becoming part of a culture that celebrates curiosity, champions diversity, and relentlessly pursues excellence. Whether you are a seasoned professional or an emerging leader, you will find a place where your ideas shape products, influence strategy, and drive tangible outcomes for some of the world’s most influential organizations.

Role Overview: Senior Enterprise Customer Success Lead

As the Senior Enterprise Customer Success Lead at brighthush, you will act as the trusted advisor for our most strategic enterprise customers. You will own the end‑to‑end customer journey—from onboarding through adoption, value realization, renewal, and expansion—ensuring each client not only adopts the platform but also achieves measurable business outcomes and long‑term success. Your strategic mindset, deep product expertise, and consultative approach will be the engine that drives customer satisfaction, reduces churn, and uncovers new revenue opportunities.

Why This Role Is Critical to brighthush’s Success

Customer success is the linchpin of our growth engine. By turning satisfied users into enthusiastic advocates, you help brighthush maintain a high renewal rate, reduce churn, and generate upsell pipelines that fuel our expansion. Your work will directly influence key business metrics such as Net Promoter Score (NPS), customer lifetime value, and overall brand reputation.

Key Responsibilities

• Strategic Onboarding & Adoption – Lead the seamless transition of enterprise accounts from sales to success, designing and executing onboarding programs that accelerate time‑to‑value and drive early adoption of core features.
• Account Planning & Execution – Craft comprehensive, data‑driven account plans that align with each customer’s strategic objectives, success criteria, and product roadmap, and then execute those plans with precision.
• Executive Relationship Management – Serve as the primary point of contact for C‑suite and senior stakeholders, building credibility through regular business reviews, health checks, and value‑focused conversations.
• Value Realization & Expansion – Identify, quantify, and communicate ROI, championing opportunities for cross‑sell, upsell, and renewal by demonstrating tangible business impact.
• Customer Insight & Feedback Loop – Capture deep customer insights and channel them to Product, Marketing, and Sales teams, influencing roadmap decisions and go‑to‑market strategies.
• Issue Escalation & Resolution – Partner with Technical Support, Professional Services, and Engineering to resolve critical incidents swiftly, minimizing operational disruption for the customer.
• Thought Leadership & Community Building – Share best practices, industry trends, and success stories through webinars, whitepapers, case studies, and community forums, positioning brighthush as a trusted advisor.
• Metrics, Reporting & Continuous Improvement – Track and report on key success metrics (NPS, CSAT, adoption rates, renewal rates, expansion revenue) and use data to drive iterative improvements in the customer journey.
• Team Collaboration & Mentorship – Mentor junior Customer Success Managers, contribute to knowledge bases, and collaborate cross‑functionally with Sales, Training, and Product teams to ensure a unified customer experience.
• Continuous Learning & Market Awareness – Stay current on industry trends, emerging technologies, and competitive dynamics to provide forward‑looking guidance and strategic recommendations to customers.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a related SaaS role, with a proven record of managing enterprise‑level accounts.
• Demonstrated ability to maintain high renewal rates (≥ 90%) and drive expansion revenue within complex, multi‑stakeholder environments.
• Exceptional communication skills, capable of translating technical concepts into clear business value for non‑technical audiences.
• Extensive experience building relationships with C‑suite executives and senior decision‑makers.
• Strong analytical mindset with proficiency in using data dashboards, usage analytics, and performance metrics to inform strategy.
• Self‑starter who thrives in a fast‑paced, remote‑first environment and can manage multiple high‑impact accounts simultaneously.
• Valid U.S. work authorization.

Preferred Qualifications

• Background in the project management, collaboration, or workflow automation space, preferably with exposure to large‑scale implementations.
• Experience in consulting, professional services, or implementation roles that required deep process redesign and change management.
• Knowledge of Agile and DevOps methodologies, and the ability to speak the language of technical stakeholders.
• Hands‑on experience with enterprise SaaS platforms serving >10,000 users, demonstrating an understanding of scale‑related challenges.
• Fluency in additional languages is a plus, reflecting brighthush’s global footprint.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture, align customer goals with product capabilities, and develop long‑term success plans.
• Relationship Building – Proven track record of establishing trust, influencing outcomes, and fostering executive sponsorship.
• Problem Solving – Analytical, proactive, and resourceful when navigating complex challenges or escalations.
• Project Management – Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering on commitments.
• Data‑Driven Decision Making – Comfortable working with dashboards, usage analytics, and performance metrics to drive actionable insights.
• Adaptability – Thrives in ambiguous environments, quickly pivots priorities, and embraces change.
• Collaboration – Strong teamwork orientation, with a collaborative mindset that encourages knowledge sharing across departments.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Senior Enterprise Customer Success Lead, you will have access to a robust learning ecosystem designed to accelerate your career trajectory:

• Comprehensive Onboarding – A structured program that immerses you in product knowledge, customer success methodology, and brighthush culture.
• Continuous Training – Ongoing workshops, webinars, and certification pathways in SaaS, project management, and industry‑specific domains.
• Mentorship & Coaching – Direct mentorship from senior leaders, peer coaching circles, and leadership development tracks.
• Clear Promotion Pathways – Defined routes to roles such as Director of Customer Success, VP of Customer Experience, or Product Management, based on performance and ambition.
• Performance Reviews & Goal Setting – Regular, data‑driven performance conversations that align personal growth with business objectives.
• Conference & Community Access – Sponsored attendance at industry conferences, participation in global user communities, and internal knowledge‑sharing sessions.

Work Environment & Culture at brighthush

brighthush champions a culture of innovation, inclusion, and impact. Our remote‑first model empowers you to work from anywhere in the United States while staying deeply connected to a vibrant, global team.

• Virtual Team‑Building – Regular virtual coffee chats, hackathons, and quarterly all‑hands meetings that foster camaraderie.
• Global Community – Access to a worldwide network of experts, thought leaders, and cross‑functional peers.
• Flexible Hours – Autonomy to structure your day in a way that respects work‑life balance and personal productivity rhythms.
• Inclusive Environment – Employee resource groups, diversity training, and a leadership team committed to equitable growth.
• Idea‑Driven Culture – Your voice matters; we encourage every team member to propose improvements, pilot new initiatives, and influence product direction.

Compensation, Perks & Benefits

While exact figures vary by experience and location, brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary – Competitive, market‑aligned compensation based on experience and expertise.
• Performance‑Based Bonuses – Quarterly bonuses tied directly to customer success metrics such as renewal rates, expansion revenue, and NPS.
• Equity Participation – Restricted Stock Units (RSUs) and an Employee Stock Purchase Program that align your success with the company’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision coverage with employer‑paid premiums, plus wellness stipends and mental‑health resources.
• Retirement Savings – 401(k) plan with generous company match to support long‑term financial security.
• Paid Time Off – Generous PTO, parental leave, volunteer days, and flexible holidays to recharge and pursue personal passions.
• Home‑Office Stipend – Monthly allowance for ergonomic furniture, high‑speed internet, and productivity tools.
• Learning & Development – Unlimited access to LinkedIn Learning, industry certifications, and internal training libraries.
• Community & Perks – Discounts on global retail partners, virtual fitness classes, and employee recognition programs.

How to Apply

If you are ready to make a tangible impact on enterprise customers and accelerate your career with a forward‑thinking SaaS leader, we want to hear from you. Please submit your resume along with a concise cover letter that highlights why you are the ideal fit for this role and how your experience aligns with the responsibilities and qualifications outlined above.

Join brighthush Today

At brighthush, we celebrate diversity, champion innovation, and empower our people to thrive. If you are passionate about helping organizations unlock their full potential through technology, this is your opportunity to become a key driver of our customer success story. Apply now and embark on a journey where your expertise shapes the future of work for thousands of teams worldwide.