Seasoned Remote Customer Service Representative – Automotive Support & Appointment Scheduling – Join brighthush

About brighthush and the Automotive Support Revolution

At brighthush, we’re redefining how automotive dealerships connect with their customers. Our mission is to empower dealerships nationwide with world‑class customer engagement, ensuring every call, appointment, and interaction adds value to the customer journey. Whether you’re a seasoned call‑center veteran or a customer‑service enthusiast looking to break into the automotive industry, brighthush offers a dynamic, fully remote environment where your skills can shine and your career can accelerate.

Why brighthush?

We believe that exceptional customer experiences start with an exceptional team. That’s why we invest heavily in training, technology, and a culture that celebrates collaboration, innovation, and personal growth. As a remote employee, you’ll enjoy the flexibility of working from home while still being part of a vibrant, supportive community that values every voice.

What You’ll Do

As a Remote Customer Service Representative, you’ll be the frontline of our automotive division, ensuring every dealership customer receives timely, accurate, and friendly support. Your day will involve:

• Answering inbound calls promptly and professionally, greeting callers with a warm, confident tone.
• Diagnosing caller needs and guiding conversations toward resolution, whether it’s a service appointment, a product inquiry, or a general question.
• Scheduling service appointments for dealership customers, coordinating dates, times, and service details to keep the dealership’s calendar running smoothly.
• Providing accurate information about dealership products, services, promotions, and policies, ensuring callers leave with clear, actionable knowledge.
• Processing online reservations and updating customer records in our CRM, maintaining data integrity and compliance.
• Documenting every interaction with precision, capturing key details, follow‑up actions, and any escalations.
• Following call scripts and procedures to deliver a consistent, high‑quality customer experience across all touchpoints.
• Escalating issues to supervisors or specialized teams when necessary, ensuring complex problems receive the attention they deserve.
• Meeting Quality Assurance standards by adhering to performance metrics, call quality guidelines, and continuous improvement initiatives.
• Staying current on dealership programs, new product launches, and industry trends through ongoing training and knowledge sharing.
• Assisting with other duties as assigned, from data entry to special projects, to support the team’s overall success.

Essential Qualifications

• High school diploma, GED, or higher education.
• Minimum of one year of call center or customer service experience, preferably in a remote or virtual environment.
• Proficient computer skills: comfortable typing, navigating multiple applications simultaneously, and troubleshooting basic tech issues.
• Excellent spoken and written English, with impeccable spelling, grammar, and a professional tone.
• Strong documentation habits: accurate, concise, and timely record‑keeping.
• Sound judgment when handling confidential or sensitive information.
• Problem‑solving mindset with keen attention to detail.
• Demonstrated commitment to delivering outstanding customer service.

Preferred Qualifications

• Experience in the automotive or dealership industry (not required, but a plus).
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and call‑center software.
• Knowledge of automotive service processes, parts, and terminology.
• Experience with outbound campaigns or appointment‑setting initiatives.
• Multilingual abilities or proficiency in additional languages.

Key Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and striving to exceed expectations.
• Communication Excellence – Clear, concise, and engaging verbal and written communication.
• Technical Proficiency – Comfortable with Windows 11, multi‑monitor setups, and wired internet connections.
• Time Management – Efficiently juggling multiple tasks while maintaining high quality.
• Adaptability – Quickly learning new processes, tools, and dealership programs.
• Team Collaboration – Working seamlessly with supervisors, peers, and dealership partners.
• Resilience & Stress Management – Maintaining composure during high‑volume periods and challenging calls.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. From day one, you’ll receive comprehensive training covering our systems, dealership operations, and customer‑service best practices. As you grow, you’ll have the chance to:

• Advance into senior support roles, such as Team Lead or Quality Assurance Analyst.
• Transition into specialized automotive functions, like Service Scheduling Manager or Dealership Liaison.
• Participate in cross‑functional projects, gaining exposure to sales, marketing, and product development.
• Earn certifications in customer‑service excellence, automotive technology, or data analytics.
• Attend virtual workshops, webinars, and industry conferences to stay ahead of trends.

Work Environment & Company Culture

Our remote work model empowers you to create a home office that suits your lifestyle. We provide the technical foundation you need—Windows 11, a dual‑monitor setup, wired ethernet, and a high‑quality headset—so you can focus on delivering stellar service. Beyond the tech, you’ll experience:

• A supportive, team‑focused culture that values every employee’s voice.
• Regular virtual team huddles, social events, and recognition programs.
• Open communication channels with leadership, ensuring your ideas and feedback are heard.
• A commitment to diversity, equity, and inclusion, fostering a welcoming environment for all.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience, we offer a competitive compensation package that includes:

• Base salary plus performance‑based bonuses for outbound projects and exceptional service metrics.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Life insurance and short‑term disability coverage.
• Holiday incentive pay and seasonal bonuses.
• Paid training and professional development courses.
• Employee events, virtual meet‑ups, and team‑building activities.
• Opportunities for career advancement and internal mobility.

Schedule & Training

Our operating hours run from 6:00 a.m. to 9:00 p.m. CST, Monday through Friday, with alternate Saturdays. Your shift will be scheduled to fit within these windows, ensuring coverage for our nationwide dealership partners. Training begins on the first Monday of your onboarding period, with a structured curriculum that covers:

• Company culture, values, and mission.
• Automotive industry fundamentals and dealership operations.
• CRM and call‑center software proficiency.
• Customer‑service scripts, call handling techniques, and quality metrics.
• Compliance, data privacy, and confidentiality protocols.

How to Apply

Ready to join a forward‑thinking, customer‑centric team that values your expertise and offers a path to growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.