Senior Customer Delivery Specialist – Enterprise Payments & Integration Lead – Customer Success & Onboarding Excellence

About brighthush

brighthush is a global leader in payment technology, empowering businesses to create seamless, secure, and unforgettable customer experiences. With more than four decades of innovation, we partner with some of the world’s most recognizable brands, helping them navigate the evolving digital economy and deliver value to their customers at scale.

At brighthush, we believe that great technology is only part of the equation. Our people are the heart of everything we do. We foster a culture of integrity, innovation, and impact—where every employee is encouraged to think boldly, act with authenticity, and collaborate across disciplines to solve complex challenges. Our commitment to inclusion and belonging has earned us industry accolades, including recognition as a “Best Company to Work For” by US News & World Report and a “Top Company in Technology for Women to Work.”

Role Overview

As a Senior Customer Delivery Specialist at brighthush, you will be the linchpin between our customers and the cross‑functional teams that bring our payment solutions to life. You will guide enterprise partners through the entire onboarding journey—from initial kickoff to live deployment—ensuring they achieve operational readiness, compliance alignment, and long‑term success. Your deep expertise in payment ecosystems, coupled with your ability to translate complex technical concepts into actionable guidance, will help customers unlock the full value of brighthush’s product suite.

Why This Role Matters

• Directly shape the customer experience for high‑profile merchants, ISVs, and government agencies.
• Collaborate with Risk, Compliance, Product, Engineering, and Partner Success to deliver integrated, compliant, and scalable solutions.
• Drive continuous improvement in support delivery, cost efficiency, and customer satisfaction.
• Mentor peers and contribute to the development of playbooks and best‑practice documentation.

Key Responsibilities

• Primary Point of Contact: Serve as the main liaison for customers across all internal stakeholders, ensuring clear communication and alignment.
• Kickoff & Requirements Definition: Lead kickoff meetings, capture detailed requirements, and translate them into actionable implementation plans.
• Integration & Operational Readiness: Guide customers through best‑practice integration flows, API usage, and merchant lifecycle processes to achieve operational excellence.
• Partner Training: Deliver comprehensive training on platform functionality, reporting tools, integration flows, and merchant lifecycle management.
• Customer Success Handoff: Build trust with customers, ensuring a smooth transition to the Customer Success team once the solution is live.
• Ticket Coordination: Monitor and coordinate tickets to guarantee timely resolution and high customer satisfaction, escalating issues when necessary.
• Process Improvement: Contribute to the creation and refinement of playbooks, enablement materials, and internal processes.
• Mentorship: Coach and support peers on complex customer scenarios, fostering a culture of continuous learning.
• Travel & Engagement: Participate in conference calls, training sessions, business reviews, and occasional travel to client sites as required.

Essential Qualifications

• Bachelor’s degree in Business, Finance, or a related discipline.
• 5–8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
• Proven track record of managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.
• Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
• Proficiency with CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.
• Excellent project management skills, with the ability to juggle multiple complex implementations simultaneously.
• Experience working with government, healthcare, utilities, recurring billing, marketplace, or moderate‑risk verticals.
• Fluent in English, with strong written and verbal communication skills.

Preferred Qualifications

• Advanced certifications in payment industry standards (PCI, ISO 27001, SOC 2).
• Experience with enterprise‑grade integration platforms (MuleSoft, Dell Boomi, or similar).
• Background in data analytics and reporting, with the ability to translate metrics into actionable insights.
• Demonstrated ability to influence cross‑functional teams and drive consensus.
• Experience in a high‑growth, fast‑paced startup environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Technical Fluency – Comfortable navigating complex payment ecosystems and translating technical jargon into plain language.
• Collaboration – Proven ability to work effectively with diverse teams across Risk, Compliance, Product, Engineering, and Partner Success.
• Problem‑Solving – Strong analytical skills and a proactive approach to identifying and resolving issues.
• Adaptability – Thrive in a dynamic environment with evolving priorities.
• Mentorship – Willingness to coach and develop junior team members.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on emerging payment technologies, regulatory changes, and industry best practices.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Clear career pathways from Delivery Specialist to Delivery Manager, Program Manager, or Product Owner.
• Participation in industry conferences, webinars, and thought‑leadership panels.

Work Environment & Culture

brighthush embraces a hybrid work model, offering the flexibility to work from home while fostering collaboration through virtual and in‑person meetings. Our culture is built on:

• Impact: Every team member is empowered to make a difference for our customers and colleagues.
• Integrity: We do what’s right, treating everyone with trust and respect.
• Inspiration: We encourage bold thinking, experimentation, and learning from failure.
• Belonging: Inclusive employee resource groups and community initiatives ensure everyone feels valued.

Compensation & Benefits

We offer a competitive salary range of $61,495.58 – $98,390.87, with potential for performance‑based bonuses. In addition, you will enjoy:

• Fully remote work with a stipend for home office setup.
• Comprehensive health coverage: medical, dental, and vision.
• Paid vacation, volunteer days, and holiday time off.
• 401(k) plan with company match.
• Unlimited learning budget for courses, certifications, and conferences.
• Employee resource groups and community outreach programs.
• Regular team‑building events and wellness initiatives.

How to Apply

Ready to join a team that values innovation, integrity, and impact? Submit your application through our careers portal: Apply to this job. We will review applications for at least five days from the posting date.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations due to a disability, please contact us at +1 (402) 431-7440 or email [email protected].

Closing Statement

As a Senior Customer Delivery Specialist at brighthush, you will play a pivotal role in shaping the future of payment technology. You will collaborate with top‑tier partners, drive operational excellence, and help our customers thrive in a rapidly changing landscape. If you are passionate about payments, customer success, and continuous improvement, we invite you to bring your expertise to brighthush and help us build unforgettable experiences for businesses and consumers worldwide.