Seasoned Remote Customer Service & Travel Planning Specialist – Champion Global Client Experiences, Drive Personalized Journeys, and Shape the Future of Sustainable Travel at brighthush – Full‑Time, Flexible Hours

About brighthush

brighthush isn’t just a travel platform; it’s a global movement that reimagines how people explore the world. By blending cutting‑edge technology, a worldwide network of trusted partners, and a team of passionate travel experts, we empower travelers to craft journeys that are not only memorable but also deeply personal, culturally immersive, and environmentally responsible. Our mission is simple yet powerful: make every trip accessible, tailored, and unforgettable—no matter where you’re headed or how you choose to travel.

From our modest beginnings as a boutique consultancy to our current status as a leading destination‑planning ecosystem, brighthush has always believed that travel is a catalyst for growth, connection, and joy. We serve a diverse clientele—from first‑time explorers to seasoned globetrotters—delivering bespoke itineraries, insider insights, and seamless booking experiences. Our culture thrives on curiosity, collaboration, and an unwavering focus on customer delight.

Why Join brighthush?

At brighthush, you’re not just filling a role—you’re becoming part of a community that values innovation, creativity, and genuine human connection. We empower our team members to:

• Work from anywhere in the world with a fully remote, flexible schedule.
• Deepen your expertise in destination planning and sustainable travel.
• Influence the future of travel technology and customer experience.
• Collaborate with a diverse, inclusive, and highly motivated team.
• Grow your career through mentorship, cross‑functional training, and leadership opportunities.

Whether you’re a seasoned travel advisor or a customer‑service veteran with a passion for exploration, this position offers the flexibility to work from anywhere, the opportunity to deepen your expertise in destination planning, and the chance to be part of a company that values innovation, creativity, and genuine human connection.

Role Overview

We’re seeking a dynamic, customer‑centric professional to join our fully remote team as a Customer Service Representative – Travel Planning & Client Experience Specialist. In this role, you will be the first point of contact for travelers seeking guidance, inspiration, and support throughout their journey planning process. You’ll work closely with clients to uncover their travel aspirations, recommend curated experiences, and coordinate reservations with our trusted suppliers—all while maintaining the highest standards of service and accuracy.

As a key member of the brighthush experience team, you will:

• Build lasting relationships with travelers across multiple channels.
• Translate client desires into actionable, realistic itineraries.
• Serve as the bridge between our clients and our global network of partners.
• Champion a culture of continuous improvement and customer obsession.

Key Responsibilities

• Client Engagement: Initiate and nurture relationships with travelers via phone, email, and chat, ensuring a personalized and welcoming experience from the first interaction.
• Needs Assessment: Conduct in‑depth discovery conversations to understand clients’ travel preferences, budgets, timelines, and special requirements.
• Destination Insight: Leverage a deep knowledge of global destinations, local cultures, and emerging travel trends to provide insightful recommendations.
• Itinerary Design: Craft customized travel itineraries that balance client desires with practical considerations, including accommodation, transportation, activities, and dining.
• Supplier Coordination: Manage bookings and reservations with hotels, airlines, tour operators, and other partners, ensuring accuracy and timely confirmation.
• Problem Resolution: Address and resolve any client concerns or issues promptly, turning challenges into opportunities for exceptional service.
• Data Management: Maintain accurate client records in our CRM, track interactions, and update travel plans as needed.
• Continuous Learning: Participate in ongoing training modules to stay current on destination knowledge, industry best practices, and new tools.
• Team Collaboration: Share insights, best practices, and client feedback with the broader team to enhance service quality and operational efficiency.
• Performance Metrics: Meet or exceed key performance indicators such as response time, client satisfaction scores, and booking conversion rates.

Essential Qualifications

• Minimum of 2 years’ experience in customer service, travel consulting, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work independently in a fully remote environment while maintaining high productivity.
• Demonstrated passion for travel and a genuine desire to help others discover new experiences.
• Strong problem‑solving skills and a proactive approach to client needs.
• Flexibility to work across multiple time zones and adapt to changing client schedules.

Preferred Qualifications

• Experience with travel booking platforms such as Amadeus, Sabre, or similar.
• Background in hospitality, tourism, or a related academic discipline.
• Knowledge of sustainable travel practices and responsible tourism.
• Previous experience in a remote or distributed team setting.
• Certifications in travel planning (e.g., Certified Travel Associate, Certified Travel Counselor).

Skills & Competencies

• Customer‑First Mindset: A genuine commitment to delivering exceptional service and exceeding client expectations.
• Analytical Thinking: Ability to assess client needs and translate them into actionable travel solutions.
• Adaptability: Comfortable navigating changing priorities and evolving travel landscapes.
• Tech Savvy: Quick learner of new software, tools, and digital communication platforms.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.
• Time Management: Efficiently juggle multiple client inquiries and tasks while meeting deadlines.
• Attention to Detail: Precision in booking coordination, itinerary creation, and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on destination knowledge, industry trends, and advanced booking tools.
• Opportunities to cross‑train in related roles such as Sales, Marketing, or Product Management.
• Clear career pathways to senior advisory positions, team leadership roles, or specialized travel niches (e.g., adventure travel, luxury itineraries).
• Annual conferences and virtual meet‑ups with industry experts, suppliers, and fellow consultants.
• Access to a curated library of travel resources, research reports, and market insights.

Work Environment & Culture

Working remotely doesn’t mean working alone. At brighthush, you’ll experience a vibrant, inclusive culture that values:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Collaboration: Daily stand‑ups, weekly team huddles, and open channels for idea sharing.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.
• Diversity & Inclusion: A workforce that reflects the global community we serve, fostering empathy and creativity.
• Well‑being: Access to mental health resources, virtual fitness classes, and a generous paid time off policy.
• Recognition: Regular shout‑outs, performance bonuses, and career development rewards.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and booking metrics.
• Health, dental, and vision insurance options.
• 401(k) matching (for U.S. employees) or equivalent retirement plans.
• Paid vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Travel perks, including discounted rates on flights, hotels, and experiences.
• Access to a global network of suppliers and exclusive partner offers.

How to Apply

Ready to embark on a career that blends customer service excellence with the thrill of travel? brighthush invites you to apply today. Submit your resume, a brief cover letter highlighting your travel passion and customer‑service achievements, and any relevant certifications. We’re excited to learn how you can help our clients turn their travel dreams into reality.

To apply, click the button below or visit our careers page at .