Senior Manager, Customer Success & Strategic Partnerships – Driving Growth, Retention, and Customer Advocacy for a Global Logistics Innovation Leader (brighthush)

About brighthush and the Future of Logistics

In an era where supply chains are the lifeblood of global commerce, brighthush is redefining the way goods move across continents and cultures. We fuse cutting‑edge data science, AI‑powered routing, and a customer‑first philosophy to create solutions that are not only efficient but also transformative. Our platform empowers shippers, carriers, and retailers to navigate complexity with confidence, delivering speed, visibility, and sustainability at scale.

Recognized as a Great Place to Work, brighthush is more than a logistics provider; we are a community that celebrates collaboration, continuous learning, and personal well‑being. If you are passionate about shaping the future of logistics and want to be part of a team that values data‑driven insights, relentless curiosity, and a customer‑centric mindset, brighthush is the place for you.

Why brighthush is a Game Changer

Our mission is simple yet powerful: to deliver unparalleled value to our customers while empowering our people to thrive in a fast‑moving, technology‑driven environment. We are building a platform that turns raw data into actionable intelligence, enabling our partners to reduce costs, improve service levels, and accelerate time‑to‑market. By harnessing the power of the cloud, machine learning, and real‑time analytics, we are turning logistics from a cost center into a strategic advantage.

Position Overview

The Senior Manager, Customer Success & Strategic Partnerships is a pivotal leadership role that will guide a high‑performing team dedicated to nurturing long‑term relationships with our most strategic accounts. You will partner with cross‑functional leaders—Sales, Product, Operations, and Finance—to align customer goals with brighthush’s business objectives, ensuring that every interaction drives measurable value for both the customer and the company.

In this role, you will champion a culture of proactive engagement, data‑backed decision making, and relentless pursuit of customer delight. Your influence will shape the customer journey from onboarding through renewal, and you will be the voice that translates customer insights into actionable improvements across the organization.

Key Responsibilities

• Lead and Develop a High‑Performing Customer Success Team – Recruit, coach, and retain top talent; set clear performance expectations; foster a collaborative, customer‑centric culture that drives engagement and accountability.
• Strategic Account Management – Build deep, trust‑based relationships with key customers; understand their business objectives, pain points, and growth opportunities; develop tailored success plans that align with their roadmap.
• Proactive Risk Management – Identify at‑risk accounts through data analysis and customer sentiment; design and execute mitigation strategies that prevent churn and unlock expansion.
• Data‑Driven Insights & Reporting – Leverage CRM analytics, NPS, CSAT, and usage metrics to surface trends; create dashboards that inform executive leadership and drive continuous improvement.
• Cross‑Functional Collaboration – Partner with Product, Engineering, and Operations to advocate for customer needs; influence roadmap decisions and service enhancements that elevate the overall experience.
• Upsell & Cross‑Sell Leadership – Identify opportunities for expansion based on usage patterns and business goals; work closely with Sales to secure new revenue streams while maintaining customer satisfaction.
• Process Optimization – Champion initiatives that streamline onboarding, renewal, and support processes; implement best practices that increase efficiency and reduce time‑to‑value.
• Team Development & Coaching – Conduct regular one‑on‑one and team reviews; provide constructive feedback, career development plans, and targeted training to elevate skill sets.
• Stakeholder Communication – Present performance metrics, success stories, and improvement plans to senior leadership; translate complex data into clear, actionable narratives.
• Compliance & Governance – Ensure all customer interactions adhere to brighthush’s policies, data privacy regulations, and industry standards.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field; MBA or equivalent advanced degree preferred.
• 7+ years of progressive experience in Customer Success, Account Management, or related roles, with at least 3 years in a leadership capacity.
• Proven track record of managing complex, high‑value customer relationships and driving retention, expansion, and satisfaction metrics.
• Hands‑on experience with CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools (e.g., Tableau, Power BI).
• Experience in the logistics, transportation, or supply‑chain industry is highly desirable.
• Strong hiring, onboarding, and coaching skills; ability to build and nurture high‑performing teams.
• Excellent written and verbal communication skills; adept at influencing stakeholders at all levels.
• Strategic thinker with a data‑driven mindset; comfortable turning insights into actionable plans.
• Adaptable, resilient, and comfortable navigating change in a fast‑paced environment.

Preferred Skills & Competencies

• Deep understanding of customer success frameworks (e.g., CSAT, NPS, Customer Health Scores).
• Experience leading cross‑functional initiatives that drive product improvements and operational efficiencies.
• Strong analytical and problem‑solving abilities; proficiency in Excel, SQL, or similar tools.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
• Passion for technology and continuous learning; stays current with industry trends and emerging tools.
• Leadership style that inspires, motivates, and empowers team members to exceed expectations.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As Senior Manager, you will:

• Lead strategic initiatives that shape the future of customer success across the organization.
• Collaborate with senior executives, gaining exposure to company‑wide strategy and decision making.
• Access leadership development programs, mentorship, and a robust learning ecosystem.
• Explore opportunities to transition into Director or VP roles within Customer Success, Product, or Operations.
• Participate regularly in industry conferences, webinars, and thought‑leadership forums.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our values include:

• Customer Obsession – Every decision is guided by the customer’s best interest.
• Data‑Driven Excellence – We rely on metrics and analytics to inform strategy.
• Collaboration & Inclusion – Diverse perspectives fuel creativity and problem solving.
• Continuous Improvement – We celebrate learning, experimentation, and iterative progress.
• Work‑Life Harmony – Flexible schedules, remote options, and wellness programs support personal well‑being.

Compensation & Benefits

We offer a competitive total‑reward package that reflects your expertise and the value you bring to brighthush:

• Base salary range: $98,850 – $158,300 (varies by location and experience).
• Performance‑based bonus program aligned with company and individual goals.
• 401(k) plan with company match to support long‑term financial security.
• Comprehensive health, dental, vision, and wellness benefits.
• Flexible spending accounts (FSA/HSA) and tuition reimbursement for continued education.
• Paid time off, including vacation, sick leave, and floating holidays.
• Paid parental leave and employee assistance programs.
• Employee discount program and access to company events.
• Short‑term and long‑term disability coverage, life insurance, and other standard benefits.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values innovation, collaboration, and personal growth. You’ll:

• Work with cutting‑edge technology that transforms the logistics landscape.
• Lead initiatives that directly impact customer satisfaction and company revenue.
• Be part of a diverse, inclusive community that celebrates every voice.
• Enjoy a flexible work environment that supports your professional and personal life.
• Receive ongoing training and mentorship to accelerate your career trajectory.

How to Apply

Ready to take the next step in your career and help shape the future of customer success at brighthush? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this position at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on qualifications, performance, and experience.