Seasoned Remote Customer Service & Union Benefits Specialist – 100% Work From Home, Flexible Hours, Unlimited Earnings – Join brighthush’s Global Union Benefits Team

About brighthush

brighthush has been a pioneering force in union‑label supplemental benefits for over six decades. With a global presence that spans more than 40,000 unions and associations, we deliver reliable, permanent benefit solutions that protect hardworking families and give them the financial security they deserve. Our mission is simple yet powerful: empower union members with the knowledge and support they need to make informed decisions about their benefits, while providing our team members with a flexible, rewarding career that values integrity, collaboration, and continuous growth.

In a world where the traditional benefits landscape is constantly evolving, brighthush remains a trusted partner for unions worldwide. We combine deep industry expertise with a customer‑centric approach, ensuring that every member receives personalized guidance and the best possible coverage options. As a fully remote organization, we empower our people to work from anywhere, fostering a culture of autonomy, accountability, and innovation.

Why Join brighthush?

At brighthush, we believe that great customer service starts with great people. That’s why we’re looking for driven, service‑oriented professionals who thrive in a fully remote environment. Here’s what you can expect when you become part of our Global Union Benefits Team:

• Engage in meaningful conversations with union members who rely on us for life‑changing benefits.
• Work from the comfort of your own home—no commuting, no dress code, and a schedule that fits your lifestyle.
• Earn a competitive base salary plus performance‑based monthly bonuses and weekly pay.
• Participate in annual incentive trips to world‑class destinations for high performers.
• Advance quickly through a clear promotion path, from Associate to Senior Specialist to Team Lead.

Role Overview

As a Remote Customer Service & Union Benefits Specialist, you will be the first point of contact for union members seeking supplemental benefits. Your day‑to‑day tasks will include:

Key Responsibilities

• Inbound & Outbound Communication: Handle a high volume of calls and emails from prospective clients, ensuring each interaction is professional, courteous, and solution‑focused.
• Virtual Benefits Presentations: Schedule, prepare, and lead engaging virtual presentations that walk members through available programs and coverage options.
• Program Education: Explain complex benefit plans in clear, simple terms, helping members understand how each option aligns with their needs.
• Application Management: Complete all application forms and documentation with meticulous accuracy, ensuring compliance with regulatory standards.
• Record Keeping: Maintain organized, up‑to‑date client records in our CRM system, ensuring data integrity and easy retrieval for future reference.
• Continuous Learning: Participate in leadership training, skill‑development workshops, and quarterly knowledge‑sharing sessions to stay ahead of industry trends.
• Team Collaboration: Work closely with cross‑functional teams—including Sales, Compliance, and Technical Support—to resolve client issues and improve service delivery.

What You Bring

We’re looking for individuals who combine strong interpersonal skills with a passion for service. The ideal candidate will:

• Communication Excellence: Demonstrate exceptional verbal and written communication skills, with the ability to convey complex information in an approachable manner.
• Positive Attitude: Maintain a professional, energetic, and solution‑oriented demeanor, even during high‑volume periods.
• Customer‑Centric Mindset: Prioritize the needs of union members, ensuring they feel heard, respected, and supported throughout the enrollment journey.
• Tech Savvy: Possess basic computer skills and be comfortable navigating virtual meeting platforms, CRM tools, and Microsoft Office Suite.
• Team Player: Collaborate effectively with colleagues at all levels, sharing insights and best practices to elevate overall team performance.
• Legal Eligibility: Hold legal authorization to work in the United States or Canada.

Preferred, but not required: Prior experience in customer service, sales, or a related field; familiarity with insurance or benefits products; and a proven track record of meeting or exceeding performance metrics.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 1 year of customer service or sales experience.
• Strong problem‑solving skills and the ability to handle objections with empathy.
• Proficiency in using CRM systems and virtual communication tools.
• Excellent time‑management skills and the ability to multitask in a fast‑paced environment.
• Commitment to maintaining confidentiality and adhering to data protection regulations.

Preferred Qualifications

• Experience in the insurance or benefits industry.
• Knowledge of union structures and the unique needs of union members.
• Previous remote work experience with a proven ability to stay self‑motivated and organized.
• Fluency in multiple languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Active Listening
• Empathy & Emotional Intelligence
• Conflict Resolution
• Adaptability & Resilience
• Data Accuracy & Attention to Detail
• Goal‑Oriented Mindset
• Continuous Improvement & Learning Agility

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Remote Customer Service & Union Benefits Specialist, you will have access to:

• Structured onboarding program with mentorship from senior team members.
• Quarterly leadership and product training workshops.
• Annual “Innovation Lab” where employees can propose and pilot new service ideas.
• Clear promotion pathways: Associate → Senior Specialist → Team Lead → Manager.
• Professional development stipend for courses, certifications, or conferences.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared commitment to service excellence. Key highlights include:

• Fully remote work model with flexible scheduling to accommodate personal commitments.
• Weekly virtual team huddles and monthly town‑hall meetings to keep everyone aligned.
• Open‑door communication channels—your voice matters.
• Recognition programs that celebrate both individual and team achievements.
• Inclusive environment that values diversity, equity, and belonging.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to support your well‑being and professional growth:

• Base Salary: Competitive hourly rate with weekly pay.
• Performance Bonuses: Monthly bonuses tied to individual and team metrics.
• Annual incentive trips to top destinations (Cancun, the Bahamas, Las Vegas) for high performers.
• Full benefits package (health, dental, vision, life insurance, 401(k) match) after an initial probationary period.
• Unlimited paid time off policy—take the time you need to recharge.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Employee assistance program and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

If you’re ready to join a purpose‑driven organization that values flexibility, growth, and the impact you can make, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Service & Union Benefits Specialist role at brighthush.

Take the first step toward a rewarding career where you can help others, grow your skills, and enjoy flexibility and unlimited earning potential. Apply now and start building a future you’re proud of.

To apply, click the link below or visit our careers page:

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