Seasoned Remote Customer Solutions Representative – Inbound Support Specialist for Telecom Services – Join brighthush’s Innovative CX Team

About brighthush

brighthush is the leading minority‑owned customer experience (CX) provider in the United States, delivering digital‑first, people‑centered solutions for some of the world’s most respected brands. With a legacy of more than 25 years, we have helped businesses solve their toughest customer experience challenges and consistently outperform the competition. Our culture is built on authenticity, collaboration, and a relentless pursuit of excellence. At brighthush, when you succeed, we all do.

Why Join brighthush?

As a top place to work, brighthush is committed to creating an environment where every team member can show up as their genuine self. We celebrate diversity, champion inclusion, and empower our people to innovate and grow. If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced, technology‑driven environment, and want to build a real career, brighthush is the place for you.

Job Overview

We are looking for a Remote Customer Solutions Representative to serve as the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will provide outstanding support by answering inbound calls, resolving inquiries, and delivering solutions with empathy and professionalism. You will handle a wide range of technical and service‑related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices.

Key Responsibilities

• Deliver Exceptional Customer Service: Respond to inbound calls, assist with questions regarding service plans, upgrades, added services, and billing.
• Own Issue Resolution: Take full ownership of problem resolution while maintaining a professional and positive attitude.
• Technical Troubleshooting: Diagnose and resolve mobile device and networking issues using diagnostic tools and knowledge bases.
• Advocate for the Customer: Listen carefully, show compassion, and work to resolve concerns with patience and understanding.
• De‑escalate Challenging Situations: Manage difficult conversations calmly, turning frustration into satisfaction.
• Identify Sales Opportunities: Recognize opportunities to enhance customer accounts through additional products or services that improve the customer experience.
• Collaborate with Team: Work closely with a supportive and engaging call‑center team environment, sharing best practices and celebrating successes.
• Maintain Accurate Records: Log all interactions in the CRM, ensuring data integrity and compliance with privacy standards.
• Participate in Continuous Improvement: Provide feedback on process gaps and suggest enhancements that drive efficiency and quality.
• Adhere to Quality Standards: Meet or exceed key performance indicators such as first‑call resolution, average handle time, and customer satisfaction scores.

Essential Qualifications

• Minimum 18 years of age with a high school diploma or equivalent.
• Strong computer literacy and the ability to navigate multiple systems simultaneously.
• Passion for helping people and creating a positive customer experience.
• Excellent communication and active listening skills.
• Demonstrated punctuality, reliability, and flexibility to work various shifts, including evenings, weekends, and holidays.
• Work‑from‑home environment in a private residence that matches the address on file.
• Comfortable using company‑issued equipment such as a webcam.
• Reliable broadband internet connection (minimum 10 Mbps download, 3 Mbps upload).
• Basic understanding of mobile operating systems (iOS, Android) and common network protocols.

Preferred Qualifications

• 6+ months of customer service or sales experience.
• Prior contact‑center experience, especially with telecom products, billing systems, and mobile operating systems.
• Experience troubleshooting mobile devices and network connectivity issues.
• Knowledge of 5G home internet devices and related technologies.
• Experience using CRM and ticketing systems.
• Familiarity with call‑center metrics and quality assurance processes.

Skills & Competencies

• Customer‑centric mindset with a strong focus on empathy and problem solving.
• Technical aptitude and quick learning ability.
• Multitasking and time‑management skills in a high‑volume environment.
• Strong attention to detail and adherence to quality and security standards.
• Team player who thrives in a collaborative, fast‑paced setting.
• Adaptability to evolving processes, technologies, and customer expectations.
• Proactive communication and the ability to explain complex technical concepts in simple terms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Solutions Representative, you will have access to:

• Leadership development programs that accelerate your career trajectory.
• Open‑access courses through the brighthush Academy, covering technical, soft‑skill, and industry‑specific training.
• Paid training and tuition reimbursement for certifications and advanced learning.
• Mentorship from experienced leaders and peers across the organization.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Technical Specialist.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Cross‑functional projects that expose you to new business units and technologies.

Work Environment & Culture at brighthush

Our culture is defined by boldness, relentlessness, connectivity, and authenticity. We:

• Encourage bold ideas and smart risk‑taking.
• Deliver results relentlessly, no matter the challenge.
• Work as one unified team, valuing every voice.
• Show up as our authentic selves, fostering belonging and trust.
• Celebrate wins—both big and small—through virtual shout‑outs and recognition programs.
• Host community‑building initiatives such as the brighthush Connection Group, which facilitates real conversations and shared experiences.
• Support the brighthush Making Lives Better (MLB) nonprofit, where local teams raise funds and support colleagues and communities when it matters most.

Compensation & Benefits

While specific salary ranges vary by role and location, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision coverage with HSA options.
• Paid time off and flexible pay options (daily or weekly).
• 401(k) retirement plan with company match.
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
• Employee assistance program for personal and professional support.
• Additional voluntary benefits tailored to individual needs.
• Remote‑work stipend to cover home office setup and internet expenses.
• Annual wellness stipend for fitness, mental health, or hobby pursuits.

How to Apply

If you are ready to join a company that values your voice, supports your growth, and makes a real impact, we encourage you to apply today. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Ready to Make a Difference?

At brighthush, your work matters. Your voice is heard. And you can build a real career that grows with you. If you’re ready to bring your passion for customer service, technical curiosity, and collaborative spirit to a company that truly values you, we want to hear from you.

Apply today and become part of a team that is redefining the future of customer experience.