Seasoned Remote Customer Success Specialist – Northumberland Territory – Flexible Part‑Time, Unlimited Commission & Rapid Career Advancement with brighthush

About brighthush

brighthush has been a cornerstone of the sports, leisure, and lifestyle marketplace for over forty years. What began as a modest family‑owned shop has blossomed into a national leader, offering more than 15,000 award designs that can be fully customised, engraved, and delivered in under four working days. Our mission is simple yet powerful: to give every league, club, team, or corporate client an unrivalled selection of trophies and recognition products, backed by exceptional service and unbeatable value. By marrying the intimacy of a local shop with the reach of modern e‑commerce, brighthush has become the go‑to destination for anyone looking to celebrate achievement and strengthen team spirit across the United Kingdom.

Why brighthush is the Perfect Place to Grow Your Career

At brighthush, we believe that success is built on passion, dedication, and the right support system. Our culture is rooted in collaboration, innovation, and a relentless pursuit of excellence. Whether you’re a seasoned sales professional or a newcomer eager to learn, brighthush offers a dynamic environment where your contributions are recognised and rewarded. As a remote team member, you’ll enjoy the flexibility to work from the comfort of your own home while being part of a vibrant, nationwide network of Customer Champions who share a love for sports and community engagement. We celebrate diversity, encourage open communication, and foster a supportive community where every voice matters.

Role Overview

We are looking for a highly motivated Remote Customer Success Specialist to champion the Northumberland region. This part‑time, commission‑based role is ideal for individuals who thrive in a flexible work setting and are driven by the prospect of earning uncapped income. You will serve as the frontline representative for brighthush, guiding prospects through the customer journey, generating leads, and ensuring a seamless experience from inquiry to order fulfilment. Your success will directly influence the growth of our regional presence and the satisfaction of our diverse client base.

Key Responsibilities

• Lead Generation: Identify and pursue new business opportunities within the Northumberland territory using outbound calls, email outreach, and social media engagement.
• Territory Management: Maintain a comprehensive understanding of local clubs, leagues, and corporate partners, tailoring outreach strategies to meet their unique needs.
• Customer Journey Support: Serve as the primary point of contact for inquiries, providing product information, pricing, and order assistance while ensuring a positive brand experience.
• Market Intelligence: Act as the eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to the central team to inform product development and marketing initiatives.
• Value Alignment: Uphold brighthush’s core values—integrity, customer focus, and community spirit—in every interaction.
• Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data‑driven insights to optimise performance.

Essential Qualifications

• High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with internet research, CRM systems, and basic data entry.
• Self‑motivated, disciplined, and capable of managing time effectively in a remote setting.
• Passion for sports, community engagement, or related leisure activities.
• Reliable home office setup: high‑speed broadband, a dedicated computer, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer support, or a related role within the sports or retail industry.
• Familiarity with award and trophy products, or a keen interest in learning about them.
• Experience using cloud‑based communication tools (e.g., Zoom, Teams, Slack).
• Knowledge of local Northumberland clubs, leagues, or corporate partners.
• Demonstrated ability to work independently while collaborating with a distributed team.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen, empathise, and provide tailored solutions that meet client needs.
• Sales Acumen: Comfortable with consultative selling, objection handling, and closing deals.
• Tech Savvy: Quick to adapt to new software, CRM platforms, and digital communication tools.
• Organisational Skills: Maintain accurate records, track leads, and manage follow‑ups efficiently.
• Team Collaboration: Share insights, support peers, and contribute to a positive remote work culture.
• Resilience: Persist through rejection, learn from feedback, and continuously improve performance.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Remote Customer Success Specialist, you will have the opportunity to progress into senior sales roles, territory management, or even leadership positions within the Customer Champion network. We offer ongoing training modules, mentorship programmes, and access to industry conferences to keep you at the forefront of sports retail and customer experience trends. Your performance will be recognised through performance‑based bonuses, additional commission tiers, and potential relocation to a full‑time role if you choose to expand your commitment.

Work Environment & Culture

brighthush’s remote work model empowers you to design a schedule that fits your lifestyle. Whether you prefer early‑morning calls or late‑night follow‑ups, our cloud‑based software ensures you can connect with clients and teammates from anywhere. We celebrate diversity, encourage open communication, and foster a supportive community where every voice matters. Regular virtual team meetings, social events, and recognition programmes keep our remote workforce connected and motivated.

Compensation & Benefits

This role is commission‑only, offering an uncapped earning potential that rewards your effort and results. While the base salary is not provided, the structure is designed to maximise your income based on the volume of retained business you generate. Additional benefits include:

• Uncapped commission on all sales.
• Commission paid on retained business, ensuring long‑term earnings.
• No prior sales experience required – we provide comprehensive training.
• Full remote work flexibility.
• Access to cloud‑based tools for seamless collaboration.
• Bonus schemes after six months of proven performance.
• Opportunity to work with a leading brand in the sports awards industry.

How to Apply

If you are a motivated, customer‑focused individual ready to take control of your income and join a passionate team, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Success Specialist role at brighthush. We look forward to exploring how your skills and enthusiasm can help us continue to celebrate achievement across the UK.

Join brighthush – Where Passion Meets Opportunity

At brighthush, we don’t just sell trophies; we create moments of pride, recognition, and community. As a Remote Customer Success Specialist, you’ll be at the heart of that mission, connecting with teams and individuals who value excellence. Embrace the flexibility, earn uncapped commissions, and grow your career with a brand that’s as committed to your success as you are. Apply now and become a vital part of the brighthush family.