Seasoned Remote Customer Support Specialist – West Yorkshire, Flexible Hours, Unlimited Commission‑Based Earnings – Join brighthush

About brighthush

brighthush has been a cornerstone of the UK’s sporting, leisure and lifestyle landscape for over four decades. What began as a modest local shop in West Yorkshire has blossomed into a national powerhouse, supplying premium trophies, awards, plaques and commemorative items to clubs, leagues, schools and corporate partners across the country. Our success is anchored in three core pillars: exceptional customer service, rapid, reliable delivery and a deep passion for the sporting world. Leveraging cutting‑edge technology and a dedicated team of “Local Customer Champions”, we blend the warmth of a neighbourhood shop with the efficiency of a modern e‑commerce platform.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, we believe that people are the true drivers of success. Our culture is built on the values of Integrity, Excellence, Community and Innovation, and we celebrate every win—whether it’s a new partnership, a satisfied customer or a personal milestone. We offer a dynamic, flexible work environment that empowers you to balance your personal life while earning a substantial income from the comfort of your home. Whether you’re a seasoned customer support professional or a motivated self‑starter with a love for sport, this role provides the perfect platform to learn, grow and thrive in a fast‑moving industry.

Role Overview

As a Remote Customer Support Specialist based in West Yorkshire, you will be the frontline ambassador for brighthush. You will engage with customers across the UK, providing expert guidance, resolving inquiries and driving sales. This part‑time, permanent position is ideal for anyone looking to supplement their income or transition into a flexible, customer‑centric career. Working on a commission‑only basis, you’ll have the freedom to set your own schedule while earning uncapped rewards for every successful conversion.

Key Responsibilities

• Customer Engagement: Respond to inbound calls, emails and live chat inquiries with professionalism and enthusiasm, ensuring every customer feels valued and understood.
• Product Knowledge: Master the full range of brighthush awards, trophies and accessories, enabling you to recommend the perfect product for each customer’s needs.
• Lead Generation: Identify and pursue new sales opportunities within your assigned territory, leveraging online tools and social media to expand our customer base.
• Territory Management: Maintain an up‑to‑date database of prospects, track interactions, and follow up consistently to nurture relationships and close deals.
• Customer Journey Support: Guide customers through the entire purchasing process, from initial inquiry to post‑delivery follow‑up, ensuring a seamless experience.
• Feedback Loop: Act as the voice of the customer, gathering insights and reporting trends to the product and marketing teams to refine our offerings.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing to the overall growth of brighthush.
• Company Advocacy: Uphold brighthush’s values of integrity, excellence and community spirit in every interaction.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Minimum of 1 year of customer service or sales experience, preferably in a remote or call‑center environment.
• Strong verbal and written communication skills in English.
• Proficiency with CRM systems, Microsoft Office Suite and web‑based communication tools.
• Reliable internet connection, a dedicated phone line and a quiet, suitable workspace at home.
• Self‑motivated, disciplined and organized, with the ability to manage time effectively in a flexible schedule.

Preferred Qualifications

• Experience in the sports, leisure or retail industry.
• Previous exposure to commission‑based sales models.
• Basic knowledge of trophy and award manufacturing processes.
• Fluency in additional languages (e.g., Welsh, Urdu, Punjabi) is an advantage.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine interest in sports and community events.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions.
• Adaptability: Comfortable working with evolving technology and processes.
• Team Collaboration: Willingness to share insights and best practices with colleagues across the organization.
• Data‑Driven: Comfortable using analytics to track performance and identify growth opportunities.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing clear pathways for advancement. As you demonstrate success in sales and customer engagement, you may progress to roles such as Senior Sales Representative, Territory Manager or even Team Lead. We offer continuous training, mentorship programs and access to industry events to keep you at the forefront of the awards and sports sector. Your performance will be recognized through quarterly bonus schemes, annual awards and the chance to represent brighthush at national conferences.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation and community. Even though you’ll be working remotely, you’ll be part of a vibrant team that celebrates wins together, shares knowledge and supports each other’s growth. We host virtual team meetings, quarterly town halls and occasional in‑person retreats to strengthen bonds and keep the spirit alive. Our values—Integrity, Excellence, Community, and Innovation—guide every decision and interaction, ensuring a positive, inclusive environment for all team members.

Compensation, Perks & Benefits

• Commission‑Only Structure: Earn between £5,000 and £20,000 per year, with no cap on your earnings. The more you close, the more you earn.
• Uncapped Bonuses: After six months of consistent performance, you’ll qualify for additional bonus schemes based on volume and customer satisfaction.
• Flexible Working Hours: Work from home at times that fit your lifestyle—perfect for students, parents or anyone seeking a flexible schedule.
• Full Training & Support: Comprehensive onboarding, ongoing coaching, and access to a dedicated support team to help you succeed.
• Technology Package: We provide the necessary software tools and resources to manage your workload efficiently.
• Health & Wellness: Access to wellness resources, including virtual fitness classes and mental health support.
• Community Involvement: Opportunities to volunteer with local sports clubs and community events, reinforcing our commitment to the community.

How to Apply

Ready to take the next step in your career and join a forward‑thinking, customer‑focused team? Submit your application through our online portal, and include a brief cover letter highlighting your experience in customer support or sales, your passion for sports, and why you’re excited about the opportunity at brighthush. We look forward to learning how you can contribute to our mission of celebrating achievements across the UK.

Conclusion

If you’re a proactive, customer‑first professional who thrives in a flexible, commission‑based environment, this role is your gateway to a rewarding career with brighthush. Join us and help teams, clubs and individuals celebrate their victories while building a lucrative income stream from the comfort of your home. Apply today and become part of a legacy that honors excellence, community and innovation.