Seasoned Remote Customer Support Associate – Expert in Personalized Supplemental Benefit Guidance for North American Families – Join brighthush’s Purpose‑Driven Team for Flexible, High‑Impact Service and Accelerated Career Growth

About brighthush

brighthush is more than a company; it’s a movement that reimagines how families across North America protect what matters most. With a network of over 44,000 union partners, we collaborate with workers, employers, and community organizations to deliver coverage solutions that are as unique as each member’s life journey. Our core mission is simple yet powerful: to give people the confidence that they have the right protection at the right time. We achieve this by blending cutting‑edge technology, a customer‑centric culture, and an unwavering commitment to continuous learning.

Why brighthush?

In 2025, brighthush is expanding its remote support team to meet the growing demand for high‑quality, compassionate service. If you’re looking for a role that offers flexibility, professional growth, and the chance to make a real difference, brighthush is the place for you. We’re not just a company; we’re a movement that believes every family deserves peace of mind.

Role Overview

As a Remote Customer Support Associate, you will be the first point of contact for families seeking information about our supplemental benefit programs. You’ll guide them through understanding coverage options, scheduling virtual consultations, and selecting plans that best meet their needs—all while maintaining a warm, empathetic tone.

Key Responsibilities

• Multi‑channel Support: Respond to inbound inquiries via phone, email, and chat with professionalism and empathy.
• Clear Communication: Provide accurate, easy‑to‑understand information about coverage options, translating complex insurance terms into plain language.
• Consultation Coordination: Schedule virtual consultations with our underwriting team, ensuring seamless handoffs.
• CRM Mastery: Document every interaction in our CRM, maintaining data integrity and compliance.
• Follow‑Up Management: Track action items and ensure timely resolution of all customer requests.
• Cross‑Functional Collaboration: Work closely with underwriting, sales, and marketing to surface customer pain points and suggest product enhancements.

What You’ll Do Daily

• Connect with Families: Greet callers and chat participants with a friendly, professional demeanor, building trust from the first interaction.
• Explain Coverage Options: Use our knowledge base and product guides to translate complex insurance terms into plain language.
• Schedule Virtual Consultations: Coordinate with underwriting and sales teams to set up convenient appointment times.
• Guide Plan Selection: Understand each family’s unique circumstances and recommend plans that provide the best value and coverage.
• Maintain Accurate Records: Log all interactions in our CRM, ensuring compliance and enabling data‑driven improvements.
• Collaborate Across Teams: Provide feedback on customer pain points and product enhancements to underwriting, sales, and marketing.

What We’re Looking For

We’re seeking individuals who thrive in a fast‑paced, customer‑focused environment. The ideal candidate will possess:

• Strong Communication Skills: Articulate complex information clearly and adapt your tone to diverse audiences.
• People‑Centric Mindset: Genuine care for helping others and a passion for building relationships.
• Basic Computer Proficiency: Comfortable navigating CRM systems, email, and virtual meeting platforms.
• Reliable Work Ethic: Manage your time effectively and consistently meet or exceed performance metrics.
• Adaptability: Handle changing priorities and learn new tools quickly.

Essential Qualifications

• High school diploma or equivalent (college coursework a plus).
• Prior customer service experience preferred but not required.
• Proficiency in English; additional languages are a plus.
• Access to a reliable high‑speed internet connection and a quiet workspace.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience in insurance, financial services, or a related field.
• Familiarity with CRM platforms such as brighthush.
• Knowledge of supplemental benefits or health insurance products.
• Experience with virtual meeting tools.

Skills & Competencies

• Exceptional verbal and written communication.
• Active listening and empathy.
• Problem‑solving and critical thinking.
• Time management and organizational skills.
• Team collaboration and cross‑functional communication.
• Tech‑savvy with a willingness to learn new software.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Support Associate, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, customer service best practices, and compliance.
• Mentorship from senior support specialists and product experts.
• Clear advancement pathways to roles such as Senior Support Specialist, Team Lead, or Product Specialist.
• Regular performance reviews with actionable feedback and development plans.
• Access to industry conferences, webinars, and certification programs.

Work Environment & Culture

brighthush is built on a foundation of trust, collaboration, and purpose. Our remote culture emphasizes:

• Flexibility: Choose your own schedule within core hours to balance work and life.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Community: Monthly virtual coffee chats, wellness challenges, and volunteer opportunities.
• Transparency: Open communication from leadership and a clear roadmap for company growth.
• Recognition: Regular shout‑outs, spot bonuses, and a culture of celebrating wins.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates.
• Weekly pay cycle plus performance‑based bonuses.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development stipend.
• Employee assistance program and wellness resources.

How to Apply

Ready to take the next step in your career? Click the button below to submit your application and join a team that values growth, flexibility, and purpose.

Apply to brighthush Today

Closing

At brighthush, you’re not just filling a role—you’re becoming part of a mission to empower families with the coverage they need. If you’re driven, people‑focused, and eager to shape your future while making a meaningful impact, we want to hear from you. Join us and help us build a brighter, more secure tomorrow.