Senior Customer Success Manager – Enterprise SaaS Revenue Lifecycle & Renewal Strategy Lead (brighthush) – Drive Adoption, Retention, and Expansion for Global Fortune 500 Clients

About brighthush

brighthush is a trailblazing, cloud‑native SaaS powerhouse that is redefining how enterprises manage their revenue. Our award‑winning revenue lifecycle management platform empowers global organizations to automate, streamline, and optimize the entire quote‑to‑cash process. From pricing and CPQ to billing, revenue recognition, and financial reporting, brighthush delivers a single, unified experience that unlocks new growth opportunities and eliminates costly friction.

Recognized as a Leader in the brighthush Magic Quadrant for Recurring Billing Applications and a top performer in the brighthush Wave for SaaS Recurring Billing Solutions, we are backed by leading private equity partners who share our commitment to scaling impact and delivering exceptional value to our clients. At brighthush, we blend deep industry expertise with cutting‑edge technology to help enterprises accelerate revenue, reduce churn, and drive sustainable profitability.

Why This Role Matters

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of high‑value enterprise customers. Your strategic influence will shape the future of revenue lifecycle management by driving adoption, retention, and expansion across our global client base. You will own the end‑to‑end customer journey—from onboarding through renewal—ensuring that each customer realizes maximum value from our platform and becomes a long‑term partner.

• Directly impact gross and net revenue retention across a portfolio of enterprise accounts.
• Shape product strategy and roadmap by translating customer insights into actionable features.
• Collaborate with cross‑functional teams—product, engineering, professional services, and sales—to deliver seamless, high‑impact solutions.
• Work in a high‑growth, award‑winning environment that values data‑driven decision making, continuous learning, and innovation.
• Earn competitive compensation, comprehensive benefits, and a culture that rewards collaboration and excellence.

Key Responsibilities

• Portfolio Ownership: Manage a portfolio of enterprise SaaS customers, ensuring account health, retention, and renewal success. Maintain a deep understanding of each customer’s business objectives, challenges, and success metrics.
• Strategic Relationship Building: Develop and nurture relationships with senior stakeholders—including CFOs, Controllers, Revenue Operations leaders, and other C‑suite executives—to understand their strategic priorities and align brighthush solutions with their business goals.
• Success Planning: Design and execute customer success plans that align with measurable business objectives, driving adoption of purchased capabilities and ensuring customers achieve their desired outcomes.
• Executive Business Reviews (EBRs): Lead quarterly executive business reviews that showcase customer value, operational improvements, and tangible business outcomes. Prepare data‑rich presentations, highlight key performance indicators, and recommend next‑step actions.
• Revenue Retention & Expansion: Drive gross revenue retention (GRR) and net revenue retention (NRR) by proactively identifying retention risks, developing recovery strategies, and maintaining accurate renewal forecasts.
• Renewal Leadership: Own the renewal process, including planning, pricing negotiations, and contract discussions. Collaborate with sales to identify expansion opportunities and upsell potential.
• Cross‑Functional Collaboration: Partner with professional services, support, product, and engineering to resolve escalations, protect customer relationships, and ensure timely delivery of value.
• Data Management & Analytics: Maintain accurate customer health data, account plans, and renewal forecasts in brighthush and other customer success platforms. Leverage analytics to forecast renewals, identify upsell opportunities, and measure success.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Share best practices, case studies, and success stories with the broader community.

Essential Qualifications

• 4+ years of customer‑facing experience in B2B SaaS, with at least 2 years in Customer Success or Account Management and direct renewal accountability.
• Proven track record of achieving retention, renewal, and expansion targets across an assigned customer portfolio.
• Strong commercial acumen, including experience with SaaS contracts, renewal processes, pricing, and negotiation.
• Experience managing complex enterprise relationships and engaging executive stakeholders.
• Financial fluency and an understanding of order‑to‑cash processes, enabling effective engagement with CFOs, Controllers, and Revenue Operations leaders.
• Ability to develop strategic success plans and deliver executive business reviews focused on measurable outcomes.
• Excellent communication, negotiation, problem‑solving, and stakeholder management skills.
• Proficiency with brighthush and customer success platforms such as Salesforce, Gainsight, or similar solutions.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience with billing, revenue management, ERP, CPQ, or financial systems such as SAP, Oracle, or Workday.
• Knowledge of subscription and usage‑based billing, revenue recognition, or complex financial workflows.
• Willingness to travel up to 20% to meet with key customers and internal stakeholders.
• Experience in a fast‑paced, high‑growth SaaS environment.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable success plans.
• Customer Advocacy: Passion for championing the customer’s voice and ensuring their success.
• Data‑Driven Decision Making: Comfortable using data to assess health, forecast renewals, and identify upsell opportunities.
• Collaboration: Proven ability to work cross‑functionally with product, engineering, support, and professional services.
• Influence & Negotiation: Skilled at negotiating contracts and influencing executive stakeholders.
• Adaptability: Thrive in a fast‑paced, rapidly evolving SaaS environment.
• Leadership: Ability to mentor junior team members and lead initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have a clear path to advance into leadership roles such as Director or VP of Customer Success, where you will lead a global team of success professionals. You will also:

• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to product strategy by providing customer insights that shape future roadmap decisions.
• Lead initiatives that improve processes, tools, and customer experience across the organization.
• Earn certifications in customer success, SaaS operations, or related fields through our learning platform.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first environment empowers you to work from anywhere while staying connected through regular virtual town halls, team‑building events, and open‑door leadership sessions. We celebrate diversity, encourage creative problem solving, and reward high performance with recognition and growth opportunities.

Key cultural pillars include:

• Innovation: We encourage experimentation and reward bold ideas that drive customer value.
• Customer‑First Mindset: Every decision is measured against the impact on our customers’ success.
• Data‑Driven Culture: We rely on metrics, analytics, and evidence to guide strategy and execution.
• Learning & Development: Continuous learning is embedded in our DNA, with access to courses, workshops, and mentorship.
• Work‑Life Balance: Unlimited paid time off, flexible schedules, and remote work options support a healthy balance.

Compensation & Benefits

We offer a competitive base salary range of $100,000–$120,000 per year, complemented by a performance‑based bonus structure. In addition, you will receive:

• Comprehensive medical, dental, and vision coverage effective from day one.
• Long‑term disability (LTD), Health Savings Account (HSA), and Flexible Spending Account (FSA) options.
• Unlimited paid time off, including discretionary and charitable days.
• Home office setup allowance for fully remote employees.
• 401(k) plan with 100% immediate vesting and company match.
• Free virtual mental health counseling and wellness perks.
• Employee stock purchase plan (ESPP) to share in brighthush’s success.
• Annual professional development stipend for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help shape the future of revenue lifecycle management? Click the link below to submit your application and join the brighthush team.

Apply to this role

Closing

At brighthush, we are redefining how enterprises manage revenue. If you are a strategic, customer‑centric leader with a passion for driving growth and building lasting relationships, we want to hear from you. Join us and be part of a company that is not only growing rapidly but also changing the way businesses succeed in the digital economy.