Seasoned Remote Customer Support Specialist – Leicestershire & Rutland – Unlimited Commission, Flexible Work‑from‑Home, Fast‑Track Career Growth at brighthush
About brighthush
brighthush is more than a trophy retailer – we are a cultural catalyst that celebrates achievement, community, and the spirit of sport across the United Kingdom. With a 45‑year legacy of excellence and a forward‑thinking digital platform, we offer over 15,000 unique designs that turn moments into lasting memories. Our interactive webstore delivers a “local shop” experience from the comfort of your home, while our dedicated Customer Champions ensure every region receives personalized, expert support. As the nation’s leading award provider, we blend heritage with innovation, creating a brand that athletes, schools, clubs, and businesses trust to recognize excellence.
In a rapidly evolving market, brighthush is expanding its remote Customer Support team. We’re looking for people‑centric professionals who thrive on building relationships, solving problems, and driving growth from a flexible, home‑based environment. If you love sports, community, and delivering outstanding customer experiences, this role is your gateway to a rewarding career that balances passion with performance.
Key Responsibilities
As a Remote Customer Support Specialist, you will be the frontline ambassador for brighthush, shaping the customer journey from first contact to long‑term partnership. Your day‑to‑day tasks will include:
- Lead Generation & Prospecting: Identify and engage potential clients across Leicestershire and Rutland using digital tools, local networks, and industry events. Build a robust pipeline of prospects and nurture relationships through personalized outreach.
- Territory Management: Own a defined geographic area, mapping opportunities, tracking progress, and reporting on performance to senior leadership. Use data to forecast sales and identify high‑potential segments.
- Customer Journey Support: Guide prospects from initial inquiry through to order placement, providing product knowledge, pricing, and post‑sale follow‑up. Ensure a seamless, friction‑free experience that turns inquiries into loyal customers.
- Brand Advocacy: Act as brighthush’s eyes and ears on the ground, gathering market insights, competitor activity, and customer feedback to inform strategy. Share actionable intelligence with Marketing, Operations, and Logistics.
- Value‑Based Selling: Communicate the unique benefits of brighthush’s award solutions, emphasizing quality, speed, and local expertise. Tailor solutions to each customer’s needs and demonstrate ROI.
- Target Achievement: Set, monitor, and exceed monthly and quarterly sales targets, contributing to the overall growth of the business. Leverage performance metrics to refine tactics and drive results.
- Collaboration: Work closely with Marketing, Operations, and Logistics teams to ensure a cohesive customer experience. Participate in cross‑functional meetings and share best practices.
Essential Qualifications
We’re looking for individuals who bring a blend of enthusiasm, resilience, and a customer‑first mindset. The ideal candidate will:
- Exhibit a confident, personable demeanor that resonates with a diverse customer base.
- Be comfortable navigating the internet, using data‑driven tools, and managing digital communication platforms.
- Possess a genuine interest in sports, leisure activities, or community events.
- Demonstrate strong organizational skills and a disciplined approach to daily tasks.
- Be self‑motivated, with a proven track record of meeting or exceeding goals in a remote setting.
Preferred Experience & Skills
While prior sales experience is not mandatory, the following will give you a competitive edge:
- Experience in a customer‑service or sales role, preferably within the retail or awards industry.
- Familiarity with CRM systems and cloud‑based communication tools.
- Knowledge of local sports clubs, leagues, or community organizations.
- Ability to analyze data, identify trends, and translate insights into actionable strategies.
- Strong written and verbal communication skills in English.
Skills & Competencies for Success
- Communication Excellence: Ability to articulate product value clearly and persuasively across multiple channels.
- Problem‑Solving: Quick thinking to resolve customer issues and turn challenges into opportunities.
- Time Management: Prioritize tasks effectively in a self‑directed remote environment.
- Adaptability: Thrive in a fast‑moving industry with evolving product lines and customer expectations.
- Team Collaboration: Work seamlessly with cross‑functional teams to deliver a unified customer experience.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you will:
- Gain exposure to the full sales funnel, from prospecting to post‑sale support.
- Develop deep expertise in product knowledge, market dynamics, and customer relationship management.
- Participate in ongoing training programs, including product workshops, sales techniques, and industry trends.
- Earn the opportunity to progress into senior sales roles, territory management, or even regional leadership positions.
- Benefit from mentorship by experienced professionals who have built successful careers within brighthush.
Work Environment & Company Culture
brighthush is built on a foundation of integrity, community, and innovation. Our culture is defined by:
- Flexibility: Work from the comfort of your home, with a cloud‑based platform that lets you manage your schedule.
- Collaboration: Regular virtual team meetings, knowledge sharing sessions, and a supportive peer network.
- Recognition: Transparent performance metrics and a culture that celebrates achievements.
- Community Focus: Active involvement in local sports clubs and events, reinforcing our commitment to the communities we serve.
- Continuous Improvement: A culture that encourages learning, experimentation, and innovation.
Compensation, Perks & Benefits
Our compensation model is designed to reward performance and dedication:
- Uncapped Commission: Earn unlimited income based on your sales performance.
- Commission on Retained Business: Receive ongoing commissions from repeat customers and long‑term contracts.
- Bonus Schemes: Additional incentives after six months of successful performance.
- Full Training & Support: Comprehensive onboarding, product training, and continuous coaching.
- Work‑From‑Home Flexibility: No commuting costs, flexible hours, and a home office setup.
- Health & Wellness: Access to wellness resources and employee assistance programs.
- Professional Development: Opportunities to attend industry conferences, webinars, and training courses.
Why Join brighthush?
Choosing brighthush means aligning yourself with a company that values innovation, community, and personal growth. You’ll be part of a team that celebrates success, supports each other, and is committed to delivering exceptional value to customers across the UK. Whether you’re looking to build a flexible career, earn a substantial income, or develop new skills in a dynamic industry, brighthush offers the platform to achieve your goals.
Ready to Make an Impact?
If you’re passionate about sports, community, and delivering outstanding customer experiences, we want to hear from you. Join brighthush as a Remote Customer Support Specialist and turn your enthusiasm into a rewarding career.