Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Expert in Sports & Leisure Awards for brighthush

About brighthush

brighthush has been a beacon of excellence in the sports, leisure and lifestyle awards sector for over 45 years. From humble beginnings in a local shop to a fully‑digital storefront that serves clubs, leagues, schools and corporate teams across the United Kingdom, we have consistently delivered premium trophies, medals and recognition products that celebrate achievement and inspire excellence. Our hybrid model blends the agility of e‑commerce with the personal touch of local customer champions, allowing us to respond quickly to market trends while maintaining the human connection that sets us apart.

Why This Role Matters

In a world where recognition fuels motivation, the people who bring awards to life are the unsung heroes behind every trophy ceremony. As a Remote Customer Support Specialist, you will be the bridge between our award‑making expertise and the communities that rely on us to celebrate their milestones. Your work will directly influence how clubs, schools and corporate teams experience the brighthush brand, turning first‑time inquiries into long‑term partnerships and ensuring every customer feels valued from the first click to the final delivery.

About the Sports & Leisure Awards Industry

The sports and leisure awards industry is a dynamic ecosystem that thrives on community, competition, and the celebration of human potential. From grassroots football clubs to national corporate teams, every organization seeks to recognize effort, achievement, and teamwork. As the market grows, the demand for high‑quality, customizable awards that reflect an organization’s identity and values continues to rise. brighthush sits at the heart of this ecosystem, offering a diverse catalogue of trophies, medals, plaques, and bespoke awards that cater to every niche—from youth academies to elite professional squads.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK using online research, social media outreach, referral networks, and industry events. Build a robust pipeline of prospects that align with our target market.
• Territory Management: Own a defined geographic area, cultivating relationships with local clubs, schools, and corporate partners. Maintain a deep understanding of regional market dynamics to tailor outreach strategies.
• Customer Journey Support: Guide prospects through every stage of the buying process—initial enquiry, product selection, customization, order placement, and post‑delivery follow‑up—ensuring a seamless, personalized experience.
• Brand Ambassador: Represent brighthush in the field, gathering market insights, competitor intelligence, and customer feedback. Use these insights to refine our product offerings and marketing messages.
• Value‑Based Selling: Communicate the unique benefits of our award catalogue—quality craftsmanship, speed of delivery, customization options, and exceptional customer service—to demonstrate ROI to prospects.
• Target Achievement: Set, track, and exceed monthly and quarterly sales targets. Leverage data from our cloud‑based CRM to forecast performance and identify growth opportunities.
• Continuous Improvement: Participate in regular training sessions, share best practices with the team, and contribute to process enhancements that improve efficiency and customer satisfaction.

Essential Qualifications

• High‑school diploma or equivalent; a degree in Business, Marketing, Communications, or a related field is a plus.
• Strong written and verbal communication skills with a friendly, confident demeanor.
• Proficiency with internet‑based tools (email, video conferencing, CRM platforms).
• Self‑motivated, disciplined, and able to manage time effectively in a remote setting.
• Passion for sports, leisure, or community activities—an asset that helps build authentic connections with clients.
• Experience in customer service, sales, or a related role is desirable but not mandatory; we provide comprehensive training.

Preferred Skills & Competencies

• Knowledge of the UK sports and leisure market, including clubs, leagues, and corporate sponsorships.
• Experience with commission‑based compensation structures and a proven track record of meeting or exceeding sales goals.
• Strong problem‑solving abilities and a proactive approach to overcoming obstacles.
• Adaptability to new technologies and a willingness to embrace continuous learning.
• Team‑player mindset, ready to collaborate with colleagues across sales, marketing, and fulfilment teams.

What You’ll Get

• Uncapped Commission: Earn as much as you can—there’s no ceiling on your earnings.
• Commission on retained business, ensuring long‑term income from repeat clients.
• Full training and ongoing support from a dedicated onboarding team.
• Flexible work hours—work when you’re most productive, whether that’s early mornings, evenings, or weekends.
• Access to a cloud‑based CRM and sales tools, allowing you to manage leads and track performance from anywhere.
• Bonus schemes after six months of performance, rewarding loyalty and success.
• Opportunity to grow into senior sales roles, territory management, or even a regional leadership position.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll remain an integral part of a vibrant team that celebrates wins, shares insights, and supports each other’s professional development. We value work‑life balance, so you can pursue your passions outside of work while still contributing to the success of a dynamic, award‑driven business. Our remote‑first approach means you’ll have the freedom to design your workspace, while our digital collaboration tools keep you connected to colleagues across the UK.

Compensation & Benefits

The base salary range for this role is £5,000 to £20,000 per year, paid on a commission‑only basis. Because the structure is uncapped, high performers can earn significantly more. In addition to commission, you’ll receive:

• Health and wellness stipend (optional).
• Professional development budget for courses, certifications, or conferences.
• Annual performance bonus for top performers.
• Flexible holiday policy—take time off when you need it.
• Access to a comprehensive benefits portal, including digital health resources and employee assistance programs.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Remote Customer Support Specialist, you’ll start by mastering the fundamentals of our product line and sales process. Over time, you’ll have the chance to:

• Advance to a Senior Sales Representative role, managing larger territories and more complex accounts.
• Transition into a Territory Manager position, overseeing a team of agents and driving regional strategy.
• Explore leadership tracks such as Sales Director or Head of Customer Experience, shaping the future of our customer‑centric culture.
• Participate in cross‑functional projects, collaborating with marketing, product development, and fulfilment to influence product roadmaps and customer journeys.
• Access continuous learning resources, including industry webinars, sales workshops, and mentorship programs.

Success Stories

Meet Alex, a former school teacher who transitioned to a Remote Customer Support Specialist at brighthush. Within six months, Alex exceeded his sales target by 120%, securing long‑term contracts with three regional football associations. His success was driven by a deep understanding of local club needs and a relentless focus on delivering personalized service. Alex’s story illustrates how passion, combined with the right tools and support, can unlock extraordinary results.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet driven, customer‑centric individuals who are eager to help teams and clubs celebrate their achievements.