Senior Remote Customer Experience & Social Media Strategist – Driving Global Brand Engagement, Community Building, and Data‑Driven Support Leadership at brighthush

About brighthush

brighthush is a trailblazer in the digital experience arena, redefining how brands forge authentic connections with audiences worldwide. With a footprint that spans every continent and a culture rooted in creativity, collaboration, and continuous learning, brighthush empowers every team member to make a tangible impact—no matter where they’re located. Our mission is simple yet powerful: deliver unforgettable customer experiences while cultivating vibrant, authentic online communities that resonate across cultures.

Why brighthush?

• Global Reach, Local Impact: Work from anywhere while influencing a worldwide audience.
• Innovative Culture: We celebrate curiosity, experimentation, and data‑driven decision making.
• Growth Mindset: Continuous learning, mentorship, and clear career pathways are embedded in our DNA.
• Work‑Life Harmony: Flexible hours, remote work, and a supportive community keep you energized and focused.
• Diverse & Inclusive: We champion a workplace where every voice is heard and every perspective is valued.
• Impactful Projects: Your work directly shapes the way millions of customers interact with our brand.

About the Role

As a Remote Customer Experience & Social Media Strategist, you will be the linchpin that connects our customers, community, and brand. You’ll blend frontline support with strategic content creation, ensuring every interaction—whether a chat, email, or social post—reflects brighthush’s commitment to excellence and authenticity. This role demands a blend of empathy, analytical rigor, and creative flair, as you navigate the intersection of customer service and digital marketing to drive brand loyalty and community growth.

Key Responsibilities

• Customer Support Excellence: Serve as the first point of contact across email, live chat, and phone. Resolve inquiries swiftly, ensuring a seamless experience that turns first‑time visitors into loyal advocates.
• Proactive Issue Resolution: Identify potential dissatisfaction early, initiate follow‑ups, and collaborate with cross‑functional teams to close loops before they become escalations.
• Community Building: Curate, schedule, and publish engaging social media posts across platforms such as Facebook, Instagram, Twitter, LinkedIn, and TikTok. Foster interaction, respond to comments, and nurture brand advocates.
• Content Creation & Curation: Write compelling copy, design eye‑catching visuals, and produce short‑form videos that resonate with our audience.
• Analytics & Reporting: Track key metrics (CSAT, NPS, engagement rates, conversion). Use insights to refine support scripts and social media strategies.
• Collaboration: Partner with Marketing, Product, and Sales teams to align messaging, share feedback, and drive cross‑channel initiatives.
• Process Improvement: Suggest and implement enhancements to support workflows, knowledge bases, and content calendars.
• Thought Leadership: Stay ahead of industry trends, emerging platforms, and best practices in customer experience and social media.

Essential Qualifications

• 3+ years of experience in customer service, virtual assistance, or social media management.
• Fluent in written and spoken English; additional languages are a plus.
• Proven track record of handling high‑volume support via email, chat, and phone.
• Strong command of social media platforms, content management systems, and scheduling tools such as Hootsuite, Buffer, and Later.
• Excellent written communication skills—capable of crafting clear, concise, and engaging copy.
• Proficiency in Zendesk, HubSpot, and basic spreadsheet analysis.
• Self‑starter with a proactive mindset and a passion for continuous improvement.

Preferred Qualifications

• Experience in a fast‑moving tech or consumer‑facing startup environment.
• Knowledge of SEO, SEM, and content marketing fundamentals.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Experience managing paid social campaigns and budget allocation.
• Background in community management for niche or enthusiast groups.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into action.
• Creative Storytelling: Craft narratives that resonate across multiple channels.
• Project Management: Prioritize tasks, meet deadlines, and coordinate with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Technical Proficiency: Comfortable with CRM, help desk, and social media tools.
• Collaboration: Build strong relationships with stakeholders at all levels.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the markets we serve. We offer:

• Structured mentorship programs with senior leaders in Customer Success, Marketing, and Product.
• Access to industry conferences, webinars, and workshops—both virtual and in‑person.
• Internal learning paths covering advanced analytics, AI‑driven support, and emerging social media trends.
• Clear promotion tracks: from Senior Strategist to Lead Customer Experience Manager, and beyond.
• Cross‑departmental projects that broaden your skill set and expand your network.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, global team. We celebrate:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Open‑door communication—no hierarchy, just collaboration.
• Regular hackathons and innovation sprints that let you experiment with new ideas.
• Inclusive events that celebrate cultural diversity and personal milestones.
• Health & wellness initiatives, including virtual fitness classes and mental health resources.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and community growth metrics.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote setup—no commute, no travel.
• Annual stipend for home office equipment and high‑speed internet.
• Employee stock‑option program to share in brighthush’s success.
• Wellness allowance for gym memberships, meditation apps, or other self‑care activities.

How to Apply

Ready to shape the future of customer experience and community engagement at brighthush? Submit your resume, a cover letter detailing your relevant experience, and a portfolio of social media campaigns or support case studies that showcase your impact. We look forward to discovering how your unique blend of empathy, analytics, and creativity can elevate our brand and delight our customers.

Apply now and join brighthush—where every interaction is an opportunity to create lasting connections.