Seasoned Remote Customer Support Specialist – Flexible Part‑Time Sales & Service Leader in Sports & Leisure, Unlimited Commission & Home‑Based Opportunity at brighthush

Welcome to brighthush – Where Passion Meets Performance

At brighthush, we’ve been the trusted partner for clubs, leagues, teams, and corporate sponsors across the United Kingdom for more than four decades. Our mission is simple: celebrate achievement, inspire excellence, and deliver award solutions that resonate with athletes, fans, and organisations alike. From handcrafted trophies for grassroots clubs to comprehensive awards programmes for national competitions, we combine e‑commerce innovation, deep industry expertise, and a relentless focus on customer delight. When you join brighthush, you become part of a community that values teamwork, creativity, and the joy of recognising success.

Why This Role Is a Game‑Changer for Your Career

The Remote Customer Support Specialist position is designed for individuals who thrive in a flexible, autonomous environment and want to turn their passion for sports and customer service into a lucrative income stream. With a commission‑only structure that offers no cap on earnings, you have the freedom to shape your schedule, build relationships, and grow your personal brand—all while working from the comfort of your home. Whether you’re a seasoned sales professional or just starting out, brighthush provides the tools, training, and support you need to excel.

Role Overview

As the first point of contact for prospective and existing customers across the UK, you will be the face of brighthush’s customer experience. Your responsibilities will span lead generation, territory management, consultative selling, and post‑sale support. You will guide prospects through the entire buying journey—from initial inquiry to final order placement—ensuring a seamless, personalised experience that reflects our brand values. Your performance will directly influence revenue growth, customer satisfaction, and brand perception.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers using online research, social media outreach, and targeted email campaigns. Build a robust pipeline of prospects that aligns with our strategic growth objectives.
• Territory Management: Own a defined geographic area, building relationships with clubs, leagues, and corporate partners to understand their needs and recommend suitable award solutions. Maintain accurate records of interactions and follow‑up activities in our CRM.
• Customer Journey Support: Guide prospects from initial contact through to order placement, ensuring a seamless, personalized experience that reflects brighthush’s brand values. Resolve objections or concerns with confidence and professionalism.
• Market Intelligence: Act as the company’s eyes and ears on the ground, reporting trends, competitor activity, and customer feedback to help shape product development and marketing strategies. Provide actionable insights that drive continuous improvement.
• Value‑Based Selling: Communicate the unique benefits of brighthush’s award catalogue, emphasizing quality, customization options, and fast delivery times. Use consultative selling techniques to uncover customer pain points and present tailored solutions.
• Target Achievement: Meet or exceed monthly and quarterly sales targets while maintaining a high level of customer satisfaction and retention. Track performance metrics and adjust tactics as needed to stay on course.
• Collaboration: Work closely with marketing, product, and logistics teams to ensure customer expectations are met and exceeded. Share feedback and best practices to enhance the overall customer experience.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in business, marketing, or a related field is a plus.
• Minimum of 1–2 years of experience in a customer‑facing role, preferably in sales or customer support.
• Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Proficiency with CRM software (e.g., HubSpot, Salesforce) and Microsoft Office Suite.
• Reliable internet connection, a dedicated computer, a landline or VoIP phone, and a quiet workspace.
• Self‑motivated, disciplined, and organized, with a proven track record of meeting deadlines and targets.

Preferred Qualifications

• Experience in the sports, leisure, or retail sector.
• Knowledge of trophy and award manufacturing processes.
• Previous exposure to commission‑based compensation structures.
• Fluency in multiple languages (e.g., Welsh, French) is an advantage.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others achieve their goals and a genuine interest in sports and leisure activities.
• Tech Savvy: Comfortable navigating web platforms, data entry, and digital communication tools.
• Problem‑Solving: Ability to anticipate customer needs and resolve issues efficiently.
• Adaptability: Thrive in a fast‑moving environment and adjust to changing priorities.
• Team Player: Collaborate effectively with remote colleagues across multiple departments.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you grow in your role, you’ll have the chance to advance to senior sales positions, territory management, or even leadership roles within the customer experience team. We offer ongoing training modules, mentorship programs, and access to industry conferences to keep you at the forefront of the awards market. Your performance will be recognized through performance‑based bonuses, quarterly incentive programs, and the potential for a full‑time transition if you excel.

Work Environment & Company Culture

Although you’ll be working from home, you’ll still feel part of a vibrant, collaborative team. Our culture is built on transparency, innovation, and a shared commitment to celebrating achievement. We celebrate wins—both big and small—through virtual team huddles, monthly newsletters, and an internal recognition platform. Our remote work policy is designed to give you the flexibility to balance professional and personal commitments while maintaining a high level of productivity.

Compensation, Perks & Benefits

• Commission‑Only Structure: Earn between £5,000 and £20,000 per year, with no cap on your earnings. The more you sell, the more you earn.
• Retention Bonuses: Receive additional commission on retained business, rewarding long‑term customer relationships.
• Uncapped Earnings: Your potential is limited only by your effort and creativity.
• Flexible Schedule: Work when it suits you—whether that’s early mornings, evenings, or weekends.
• Cloud‑Based Tools: Access our CRM, order management, and communication platforms from anywhere.
• Full Training & Ongoing Support: Comprehensive onboarding, regular coaching sessions, and a dedicated support team.
• Bonus Schemes: Earn extra bonuses after six months of consistent performance.
• Work‑From‑Home Setup: We provide a stipend for home office equipment and internet usage.

How to Apply

If you’re ready to join a dynamic, growth‑oriented company and take control of your earnings, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Support Specialist role at brighthush. Please include any relevant sales or customer‑support experience and a short statement about your interest in the sports and leisure industry.

Closing Statement

At brighthush, we’re more than just a trophy retailer—we’re a community that celebrates achievement, fosters teamwork, and values the contributions of every individual. As a Remote Customer Support Specialist, you’ll play a pivotal role in connecting clubs, leagues, and corporate partners with the awards they deserve. If you’re driven, customer‑focused, and eager to earn a substantial income from the comfort of your home, we invite you to apply today and become part of our success story.