Seasoned Remote Customer Support Specialist – Mastering Order Management, Contract Compliance, and Account Support – 100% Remote, 1–3 Years Experience

Introduction

Welcome to brighthush, where innovation meets customer success. As a Remote Customer Support Specialist, you’ll become the linchpin that keeps our order pipelines flowing smoothly, our contracts airtight, and our accounts thriving—all from the comfort of your own home. If you thrive on detail, love turning complex data into clear action, and want to make a tangible impact on a leading inventory‑management powerhouse, this role is crafted for you.

About brighthush

Founded in 1987, brighthush has evolved from a niche distributor into a trusted partner for over 500 OEMs, utilities, and distributors across North America. Our headquarters in West Chester, Ohio, is the beating heart of a vibrant, collaborative team of 501–1,000 professionals who are passionate about technology, quality, and customer success. We empower our clients with cutting‑edge solutions that streamline supply chains, reduce costs, and enhance operational visibility.

At brighthush, every interaction is an opportunity to build lasting relationships. Our culture is built on transparency, continuous improvement, and a relentless focus on delivering measurable results. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a dynamic environment where your contributions are recognized, your growth is supported, and your work makes a real impact.

Why Join brighthush?

• Fully Remote Work: Work from anywhere in the United States with flexible scheduling that respects your work‑life balance.
• Career Growth: Clear pathways to advance into senior support, account management, or operations leadership roles.
• Learning & Development: Access to industry‑leading training, certifications, and mentorship programs.
• Inclusive Culture: A diverse, collaborative team that values every voice and encourages innovation.
• Competitive Compensation & Benefits: Comprehensive package that includes health, dental, vision, life insurance, 401(k) with matching, paid time off, and more.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will play a pivotal role in ensuring seamless order processing, contract compliance, and proactive issue resolution. Your day‑to‑day tasks will include:

• Contract Review & Compliance: Scrutinize customer contracts, purchase orders, and service agreements to confirm accuracy, identify potential risks, and ensure alignment with company policies.
• Order Entry & Management: Input new orders into our ERP and order management systems, verify data integrity, and maintain up‑to‑date order status across the board.
• Order Board Monitoring: Continuously track the order board, flag bottlenecks, and coordinate with logistics and production teams to guarantee on‑time delivery.
• Issue Escalation & Communication: Identify and communicate potential order or contract issues to Account Managers or Leads, providing clear recommendations for resolution.
• Account Manager Support: Assist Account Managers with day‑to‑day tasks, including order follow‑ups, customer inquiries, and reporting.
• Process Improvement: Participate in cross‑functional initiatives to refine workflows, reduce errors, and enhance overall efficiency.
• Documentation & Reporting: Maintain accurate records, generate regular reports for internal stakeholders, and contribute to audit readiness.
• Ad Hoc Projects: Execute additional duties as assigned, such as data clean‑up, system configuration, or customer training sessions.

Essential Qualifications

• High school diploma or equivalent; associate degree in Business, Supply Chain, Operations, or related field preferred.
• 1–3 years of experience in customer service, order entry, sales support, or a related role.
• Demonstrated experience reviewing contracts, purchase orders, and customer requirements.
• Proficiency with CRM, ERP, and order management systems.
• Strong analytical skills and meticulous attention to detail.
• Excellent written and verbal communication abilities.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Commitment to confidentiality, integrity, and professional conduct.

Preferred Qualifications

• Experience in a high‑volume, deadline‑driven environment.
• Background in supporting internal sales or account management teams.
• Knowledge of inventory management solutions and supply chain processes.
• Familiarity with Microsoft Office Suite and advanced Excel functions.
• Previous exposure to continuous improvement methodologies (Lean, Six Sigma).
• Strong teamwork and collaboration skills, with a proven track record of working effectively across departments.

Key Skills & Competencies

• Customer Focus: Passion for delivering exceptional service and building lasting relationships.
• Accuracy & Attention to Detail: Ability to spot errors and maintain data integrity.
• Communication: Clear, concise, and professional communication with customers and internal stakeholders.
• Organization & Time Management: Efficiently prioritize tasks and meet deadlines.
• Teamwork & Collaboration: Thrive in a collaborative environment and support peers.
• Accountability: Own responsibilities and follow through on commitments.
• Problem Solving: Identify root causes and develop effective solutions.
• Professionalism: Maintain a high standard of conduct and appearance.
• Quality & Compliance: Adhere to industry standards and internal policies.
• Continuous Improvement: Seek opportunities to enhance processes and outcomes.
• Confidentiality & Integrity: Safeguard sensitive information and act with honesty.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Internal training modules covering ERP, CRM, and industry best practices.
• Cross‑functional projects that expose you to sales, logistics, and product teams.
• Opportunities to transition into senior support, account management, or operations roles.
• Support for industry certifications (e.g., Six Sigma, Certified Supply Chain Professional).

Work Environment & Company Culture

Our remote work model is designed to foster autonomy, flexibility, and collaboration. You will be part of a distributed team that connects through daily stand‑ups, virtual brainstorming sessions, and regular check‑ins. At brighthush, we celebrate diversity, encourage innovation, and reward initiative. We host quarterly virtual team‑building events, hackathons, and wellness challenges to keep our community engaged and energized.

Compensation & Benefits (Typical Package)

• Competitive base salary commensurate with experience.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, holidays).
• Flexible spending account (FSA) for medical and dependent care.
• Life insurance and disability coverage.
• Employee assistance program and wellness resources.
• Professional development stipend and tuition reimbursement.
• Employee referral bonus program.

How to Apply

If you are a proactive, detail‑oriented professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Join brighthush and help us deliver world‑class inventory management solutions to our valued customers.

Ready to take the next step in your career?