Experienced Dispatch & Customer Service Coordinator – Concrete Delivery & Logistics Specialist

About brighthush

brighthush is a leading force in the concrete and construction materials industry, renowned for delivering high‑quality products and exceptional service across the United States. With a legacy of innovation, reliability, and customer focus, brighthush has become the go‑to partner for builders, contractors, and developers who demand precision, speed, and value in every project. Our mission is simple: to provide the strongest foundation for our clients’ success, one concrete mix at a time.

Why Join brighthush?

At brighthush, we believe that our people are the cornerstone of our success. We invest in our team through continuous learning, a collaborative culture, and a comprehensive benefits package that supports health, financial security, and work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions are recognized, your growth is accelerated, and your voice matters.

Role Overview

The Dispatch & Customer Service Coordinator is the linchpin between our production facilities, our fleet, and our valued customers. This role requires a blend of logistical acumen, customer‑centric communication, and operational efficiency. You will orchestrate the timely delivery of concrete from plant locations to job sites, ensuring that every order meets the exact specifications and schedules requested by our clients. In addition, you will serve as the primary point of contact for customers, providing expert guidance on product selection, delivery logistics, and any potential constraints.

Key Responsibilities

• Order Intake & Verification: Receive customer orders via phone, email, or the dispatch system; confirm quantity, mix design, delivery time, and site location; document any special requests or site constraints.
• Customer Engagement: Communicate proactively with clients to clarify order details, recommend value‑added products, and address any concerns about load limits, scheduling conflicts, or vehicle restrictions.
• Dispatch Planning: Schedule mixer trucks to maximize utilization while meeting customer expectations; adjust routes and timing in real time to accommodate traffic, weather, or last‑minute changes.
• Documentation & Ticketing: Generate accurate delivery tickets and dispatch logs; ensure all information is entered into the system promptly and accurately.
• Stakeholder Coordination: Maintain constant communication with mixer drivers, plant managers, production managers, and the operations team to resolve issues and keep everyone aligned.
• Compliance & Safety: Verify that all drivers and equipment comply with local, state, and federal DOT regulations; monitor driver hours, vehicle maintenance, and safety protocols.
• Performance Monitoring: Track truck status, delivery times, and customer satisfaction metrics; report any deviations and propose corrective actions.
• Sales Support: Attend sales meetings to provide real‑time feedback on scheduling, capacity, and equipment availability; collaborate with the sales team to secure new business opportunities.
• Continuous Improvement: Identify process bottlenecks, propose enhancements, and implement best practices to increase efficiency and reduce costs.

Essential Qualifications

• High School Diploma or equivalent (college coursework in logistics, business, or engineering is a plus).
• Minimum of three years’ experience in construction, concrete, or logistics operations.
• Proficiency with computer systems, including dispatch software, spreadsheets, and email.
• Strong mathematical skills (addition, subtraction, multiplication, division, fractions).
• Excellent verbal and written communication in English.
• Ability to read and interpret maps, directions, and technical documents.
• Self‑motivated with the ability to manage multiple tasks independently.
• Knowledge of the local geographic area and traffic patterns is highly desirable.

Preferred Qualifications

• Experience with advanced dispatch or fleet management software.
• Background in customer service or account management.
• Understanding of DOT regulations and compliance requirements.
• Previous exposure to the concrete or construction materials industry.
• Bilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Strategic Planning & Route Optimization
• Problem‑Solving & Decision Making
• Customer Relationship Management
• Data Analysis & Reporting
• Team Collaboration & Cross‑Functional Communication
• Adaptability & Resilience in High‑Pressure Situations
• Attention to Detail & Accuracy

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Dispatch & Customer Service Coordinator, you will have the opportunity to:

• Progress into senior dispatch or operations management positions.
• Lead cross‑departmental projects focused on process improvement and technology adoption.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, workshops, and certification courses (e.g., Certified Dispatch Professional, DOT Compliance Specialist).
• Contribute to strategic planning sessions that shape the future of our logistics and customer service operations.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our team members enjoy:

• Open communication channels with senior leadership.
• A supportive environment that values work‑life balance.
• Regular team‑building events, both in‑office and off‑site.
• Recognition programs that celebrate individual and team achievements.
• A commitment to diversity, equity, and inclusion across all levels of the organization.

Compensation & Benefits

While the base salary for this role ranges from $51,000 to $64,000 annually, brighthush offers a comprehensive benefits package designed to support your overall well‑being:

• Health, Dental & Vision Insurance: Comprehensive coverage plans with low out‑of‑pocket costs.
• Retirement Plans: 401(k) with company match to help you build a secure future.
• Paid Time Off & Holidays: Generous vacation, sick leave, and paid holidays.
• Employee Assistance Program: Confidential counseling and support for personal and professional challenges.
• Wellness Initiatives: On‑site fitness resources, wellness challenges, and health‑related incentives.
• Professional Development: Reimbursement for relevant certifications, training courses, and conference attendance.
• Flexible Work Arrangements: Hybrid or remote options where feasible, with a focus on results over location.

How to Apply

If you are a proactive, customer‑focused professional with a passion for logistics and a track record of delivering results, we want to hear from you. Join brighthush and help us build stronger foundations for the future.

Ready to take the next step in your career? Click the link below to submit your application and become part of the brighthush family.

Apply To This Job

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.