Seasoned Remote Farsi‑English Bilingual Healthcare Customer Service Representative – Delivering Compassionate Patient Support & Empowering Health Outcomes at brighthush

About brighthush

brighthush is a global leader in contact services, redefining the way patients and healthcare providers connect. With a mission to create lasting loyalty through empathy, innovation, and community impact, we empower every agent to become a trusted advisor for millions of patients across the United States and beyond. Our fully remote, flexible work model lets you thrive from the comfort of your own home while contributing to a culture that celebrates learning, growth, and giving back.

Why brighthush is the Right Choice for Your Career

As a forward‑thinking organization, brighthush places every voice at the center of our operations. We believe that language should never be a barrier to quality healthcare. That’s why we’re looking for a Farsi‑English bilingual professional who can bridge cultural gaps, clarify complex medical information, and ensure patients feel heard and supported. In return, we offer a competitive compensation package, comprehensive benefits, and a culture that rewards curiosity, initiative, and collaboration.

Key Responsibilities

• Answer and Resolve Calls: Handle inbound calls from patients, caregivers, and healthcare providers, delivering timely, accurate assistance that aligns with company standards.
• Active Listening & Empathy: Engage thoughtfully with callers to fully understand their needs, concerns, and emotional state, ensuring a personalized experience.
• Research & Problem‑Solve: Navigate multiple internal systems, databases, and knowledge bases to locate the best solutions for each inquiry, often under tight time constraints.
• Clear Communication: Translate complex healthcare terminology into plain language, providing concise, jargon‑free explanations of benefits, coverage details, and claim status.
• High‑Volume Management: Maintain exceptional quality while managing a high volume of interactions, balancing speed with accuracy.
• Adhere to Schedule: Follow a structured schedule that includes designated breaks and lunch periods to ensure peak performance and well‑being.
• Continuous Improvement: Participate in regular training sessions, share feedback, and contribute to process enhancements that elevate the customer experience.
• Data Accuracy & Compliance: Record all interactions accurately in the CRM, ensuring compliance with HIPAA, ACA, and other regulatory requirements.
• Team Collaboration: Work closely with cross‑functional teams—training, quality, operations—to share insights and drive continuous improvement.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a call‑center or healthcare setting.
• Bilingual proficiency in English and Farsi (reading, writing, and speaking) with a strong command of medical terminology.
• High school diploma or equivalent; additional certifications in customer service, healthcare, or related fields are a plus.
• Strong empathy, patience, and the ability to remain calm under pressure while delivering high‑quality service.
• Comfortable using Windows‑based applications and navigating multiple software platforms, including CRM and knowledge‑base tools.
• Reliable high‑speed internet connection and a quiet, dedicated workspace that meets our technical and security standards.

Preferred Qualifications

• Experience working with healthcare benefit systems or insurance platforms, such as Medicare, Medicaid, or private insurers.
• Knowledge of U.S. healthcare regulations (HIPAA, ACA, etc.) and terminology, enabling you to provide accurate, compliant information.
• Previous remote work experience and proven self‑management skills, including time‑tracking and meeting deadlines.
• Fluency in additional languages or multicultural customer‑service experience, enhancing our ability to serve diverse populations.
• Prior exposure to call‑center metrics such as CSAT, NPS, and AHT, with a track record of meeting or exceeding performance targets.

Skills & Competencies

• Communication: Clear, concise, and compassionate verbal and written communication in both languages, tailored to the caller’s level of understanding.
• Problem‑Solving: Ability to analyze complex issues, identify root causes, and provide actionable solutions that satisfy both the patient and the organization.
• Technical Proficiency: Quick learner of new software, databases, and CRM tools, with a knack for troubleshooting basic technical issues.
• Time Management: Efficiently handle multiple tasks while meeting performance targets and maintaining high quality.
• Team Collaboration: Work effectively with cross‑functional teams, including training, quality, and operations, to share insights and drive continuous improvement.
• Adaptability: Thrive in a fast‑changing environment, embracing new processes, technologies, and customer‑service best practices.
• Attention to Detail: Maintain accurate records, follow compliance guidelines, and ensure data integrity across all interactions.

Career Growth & Learning Opportunities

At brighthush, professional development is a shared journey. From day one, you’ll receive instructor‑led online training, individualized coaching, and access to thousands of free courses across business, technology, and personal growth. Our career ladder rewards performance, initiative, and leadership potential, allowing you to progress from Customer Service Representative to Team Lead, Quality Analyst, or Process Improvement Specialist. We also support tuition reimbursement for relevant certifications and degrees, ensuring you can pursue the career path that aligns with your aspirations.

Work Environment & Culture

Working remotely from anywhere in California—or beyond—brighthush offers the flexibility to balance your personal and professional life. Our virtual community is built on trust, respect, and collaboration. We host regular virtual coffee chats, team‑building activities, and community‑service projects that encourage giving back. Diversity, equity, and inclusion are core values at brighthush, and we celebrate the unique perspectives each team member brings. Our culture fosters continuous learning, open communication, and a shared commitment to improving patient outcomes.

Compensation & Benefits

While specific salary ranges are tailored to experience and role, brighthush offers a competitive base pay that aligns with industry standards for bilingual healthcare customer service positions. In addition to base salary, you will receive:

• Competitive base pay with performance‑based bonuses.
• Paid Time Off (PTO) and holiday pay, with flexible scheduling options.
• Health, dental, and vision insurance options, including telehealth services.
• Health and wellness incentives, such as gym memberships, mental‑health support, and wellness stipends.
• Tuition reimbursement for approved courses and certifications.
• Employee assistance programs and 24/7 support for personal and professional challenges.
• Annual performance bonuses and recognition programs that celebrate individual and team achievements.
• Access to a robust learning platform with thousands of courses in business, technology, and personal development.

How to Apply

Ready to make a difference in patients’ lives while growing your career in a supportive, remote environment? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique skills and passion for customer service can help us deliver exceptional healthcare support to our diverse community.