Senior Customer Support Specialist – AI Voice & API Solutions, Remote Contract – Champion User Experience at brighthush – Empowering Global AI Interaction

Welcome to brighthush – Where AI Meets Human‑Like Interaction

Imagine a world where every voice you hear, every line of code you write, and every piece of content you create feels as natural as a conversation with a friend. That world is already here, and it’s powered by brighthush, a trailblazing AI research and product company that launched in early 2023. Since day one, we’ve pioneered the first truly human‑like AI voice model and expanded into a suite of AI‑powered platforms that serve millions of users and thousands of businesses worldwide. From customer support chatbots to creative content generation, our technology is redefining how people interact with technology.

At brighthush, we believe AI should be accessible, ethical, and transformative. Our team is composed of world‑class researchers, engineers, and operators who are passionate about building products that make a real difference. We’re a fully remote, global organization that values talent over location, empowering our people to take ownership, experiment, and deliver high‑impact results.

Our Mission & Vision

Our mission is to democratize AI by creating tools that enable anyone to produce, edit, and interact with audio, video, and text in a natural, intuitive way. We envision a world where AI is seamlessly integrated into everyday life, enhancing creativity, accessibility, and productivity for individuals and enterprises alike.

How We Work – The brighthush Way

• High‑Velocity Culture: Rapid experimentation, lean autonomous teams, and minimal bureaucracy allow ideas to move from concept to production in days, not months.
• Impact‑First Mindset: Titles are secondary; what matters is the impact you create. Every team member is empowered to tackle any challenge, regardless of their role.
• AI‑First Operations: We embed AI into every layer of our organization—from engineering to growth to operations—so you’ll work with cutting‑edge technology every day.
• Excellence Everywhere: The quality of our products sets the bar for everything we do. We hold ourselves to the same high standards in code, customer support, and internal processes.
• Global, Remote Team: We prioritize your talent, not your location. Whether you’re in a bustling city or a quiet suburb, you can thrive at brighthush.

What We Offer – Your Growth, Your Future

• Innovative Culture: Shape the future of AI alongside pioneers who push the boundaries of what’s possible.
• Career Growth: Drive impact beyond your immediate responsibilities. Cross‑functional learning and rapid skill development are encouraged.
• Learning & Development: Annual discretionary stipend for professional development—courses, conferences, certifications, or anything that fuels your growth.
• Social Travel Stipend: Connect with colleagues worldwide. Annual stipend supports meet‑ups, hackathons, or informal gatherings.
• Annual Company Offsite: Every year, we bring the entire team together in a new, inspiring location—past offsites have included Croatia, Italy, and other vibrant destinations.
• Co‑Working Stipend: Monthly stipend to support a productive co‑working environment if you’re not near one of our main hubs.
• Competitive Compensation: While this is a contracting role, we offer market‑competitive rates and the flexibility to negotiate terms that fit your needs.

Role Overview – Your Impact as a Customer Support Specialist

As a Customer Support Specialist at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic support. You will collaborate closely with product, engineering, and quality assurance teams to resolve technical issues, improve documentation, and shape the user experience. Your work will directly influence how millions of people interact with AI every day.

Key Responsibilities – What You’ll Do Every Day

• Rapid Ticket Resolution: Triage and resolve support tickets across multiple channels (email, chat, community forums) with speed and precision. Your goal is to deliver a seamless experience that keeps users engaged and satisfied.
• Technical Troubleshooting: Diagnose and resolve complex API, integration, and browser‑related issues. Leverage your technical expertise to provide clear, step‑by‑step solutions.
• Knowledge Base Enhancement: Proactively update help center articles, FAQs, and troubleshooting guides. Collaborate with the content team to ensure documentation reflects the latest product features and best practices.
• Customer Advocacy: Serve as the voice of the customer within brighthush. Capture user feedback, identify pain points, and communicate insights to product and engineering teams.
• Community Moderation: Maintain a respectful and secure environment by reviewing user‑generated content, ensuring compliance with our guidelines, and moderating the voice library for quality and relevance.
• Continuous Improvement: Participate in post‑mortems, root‑cause analyses, and process reviews to identify opportunities for service improvement.
• Collaboration & Communication: Work closely with cross‑functional teams to align on priorities, share updates, and drive initiatives that enhance the overall customer journey.

Who You Are – The Ideal Candidate

We’re looking for individuals who blend technical excellence with a deep sense of empathy and ethical awareness. You thrive on solving hard problems and are motivated by the impact your work has on real people. If you resonate with the following, you’ll fit right in at brighthush:

• Passionate About AI & Accessibility: Driven by the mission to make content universally accessible and to push the frontiers of new technology.
• High Motivation & Work Ethic: Self‑driven, disciplined, and willing to go the extra mile to deliver outstanding results.
• Analytical & Problem‑Solving: Approach challenges with a first‑principles mindset, dissecting problems into manageable components and crafting elegant solutions.
• Excellence‑Oriented: Consistently deliver high‑quality work quickly, exceeding expectations and setting new standards.
• Autonomous & Initiative‑Driven: From day one, take ownership, prioritize learning, and contribute meaningfully without waiting for direction.
• Ethical & Responsible: Understand the importance of user privacy, data security, and responsible AI practices.

What You Bring – Your Experience & Skills

• 2–3 years of experience in a technical customer support role within a SaaS or high‑growth technology company.
• Proven track record of troubleshooting API and browser‑related issues.
• Experience working in a remote, international team environment.
• Detail‑oriented mindset with a focus on delivering high‑quality, user‑centric solutions.
• Strong communication skills—both written and verbal—across diverse audiences.
• General interest in AI and technology; prior experience with brighthush products or a strong familiarity with AI voice solutions will earn you extra points.

Essential Technical & Soft Skills

• Proficiency with RESTful APIs, JSON, and common authentication protocols (OAuth, API keys).
• Experience with debugging tools and log analysis (e.g., Splunk, Datadog, or similar).
• Familiarity with browser developer tools and cross‑browser compatibility issues.
• Strong analytical skills and the ability to translate technical jargon into clear, user‑friendly language.
• Excellent time‑management and multitasking abilities in a fast‑paced environment.
• Empathy and active listening skills to understand user frustrations and provide compassionate support.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a Customer Support Specialist, you’ll have the chance to:

• Transition into Product Management or Engineering roles by working closely with those teams.
• Lead initiatives to improve support processes, such as automating ticket routing or building new knowledge base features.
• Mentor new hires and share your expertise across the organization.
• Participate in cross‑functional projects that influence product roadmap decisions.
• Attend industry conferences, workshops, and hackathons funded by our annual stipend.

Work Environment & Company Culture

Our culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Fully remote work with flexible hours to accommodate different time zones.
• Weekly virtual stand‑ups and monthly all‑hands meetings to keep everyone aligned.
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Access to a vibrant internal community of AI enthusiasts, developers, and designers.
• Regular hackathons and innovation sprints that encourage experimentation.

Compensation & Perks – What You’ll Receive

As a contracting role, you will receive a competitive hourly rate that reflects your expertise and the value you bring to brighthush. In addition to your base compensation, you’ll enjoy:

• Flexible work hours and a fully remote setup.
• Annual discretionary stipend for professional development.
• Annual stipend for social travel and community building.
• Monthly co‑working stipend if you prefer a dedicated workspace.
• Access to brighthush’s internal knowledge base, mentorship programs, and cross‑functional learning opportunities.
• Participation in company offsites and global events.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is shaping the future of AI. You’ll have the freedom to experiment, the support to grow, and the impact to feel proud of. If you’re ready to take on a role that blends technical challenge with meaningful customer impact, we want to hear from you.

How to Apply – Take the Next Step

Ready to join the brighthush family? Click the link below to submit your application and become part of a company that is redefining the boundaries of AI.

#LI-remote

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.