Seasoned Remote French Customer Service Specialist – Multichannel Support, Escalation Management, and Customer Success – Work From Home in Portugal

About brighthush and the Opportunity

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional experiences across the globe. With a growing presence in the e‑commerce, travel, and lifestyle sectors, we empower our customers to connect with us through the channels they love most. Whether it’s a quick chat, a detailed email, or a friendly phone call, we believe every interaction should feel personal, helpful, and memorable.

We’re looking for a passionate, bilingual French Customer Service Specialist to join our remote team from Portugal. In this role, you will be the voice of brighthush, ensuring that every French‑speaking customer receives timely, accurate, and courteous support. If you thrive in a dynamic, fast‑paced environment and enjoy turning challenges into opportunities, we want to hear from you.

What You’ll Do

As a key member of our global support squad, you’ll manage a wide array of customer touchpoints, turning every interaction into a brand‑loving experience. Your day will involve juggling multiple channels, solving complex issues, and continuously improving our support processes.

• Multichannel Support: Handle customer inquiries across phone, email, live chat, and social media platforms (including WhatsApp, Facebook Messenger, and community forums). Prioritize responsiveness and maintain a consistent brand voice across all touchpoints.
• Escalation Management: Identify and triage complex issues, escalating them to higher‑tier teams when necessary. Follow documented escalation procedures and ensure a smooth handover.
• Case Documentation: Log all customer interactions in our CRM system, capturing key details, resolution steps, and follow‑up actions. Maintain accurate records to support future analysis and continuous improvement.
• Voice & Tone Adaptation: Adapt the brand’s tone to suit private channels (phone, email, chat) and public channels (social media, forums, e‑commerce reviews). Ensure that every response reflects brighthush’s values of empathy, clarity, and professionalism.
• Customer Satisfaction: Strive to achieve high CSAT scores by providing proactive solutions, offering personalized recommendations, and following up to confirm resolution.
• Continuous Improvement: Participate in regular feedback sessions, share insights on recurring issues, and contribute to the creation of knowledge base articles and best‑practice guides.

Essential Qualifications

• Native or Near‑Native French Proficiency: Fluency in written and spoken French is mandatory. Ability to understand regional dialects and idiomatic expressions is a plus.
• English Proficiency: Strong written and verbal English skills are required to collaborate with international teams and access internal resources.
• Education: Minimum of a high‑school diploma. A bachelor’s degree in Communications, Business, or a related field is advantageous.
• Technical Proficiency: Comfortable using Microsoft Office Suite (Word, Excel, Outlook) and familiar with CRM platforms (e.g., Zendesk, Freshdesk, or similar).
• Remote Work Experience: Demonstrated ability to work independently, manage time effectively, and maintain high productivity while working from home.
• Communication Skills: Excellent written and verbal communication, with a keen eye for detail and a knack for simplifying complex information.
• Location: Must be based in Portugal to comply with local labor regulations and time‑zone alignment.

Preferred Qualifications

• Customer Support Experience: Prior experience in a customer‑service role, especially in a multilingual environment, will set you apart.
• Social Media Management: Familiarity with managing brand presence on platforms such as Instagram, Twitter, and Facebook.
• Problem‑Solving Mindset: Ability to think critically, troubleshoot issues, and propose creative solutions.
• Data‑Driven Approach: Comfortable reviewing metrics (CSAT, NPS, response time) and using insights to drive performance improvements.
• Adaptability: Experience working in a fast‑changing environment with evolving processes and tools.

Skills & Competencies

• Multilingual Communication: Mastery of French and English, with a strong grasp of tone, nuance, and cultural sensitivity.
• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to create positive experiences.
• Technical Aptitude: Quick learner of new software, platforms, and troubleshooting techniques.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines.
• Team Collaboration: Comfortable working cross‑functionally with product, marketing, and engineering teams.
• Resilience: Maintain composure under pressure and handle challenging customer interactions with professionalism.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will have the chance to:

• Progress to a Senior Support Agent or Team Lead role, overseeing a small group of agents and shaping support strategies.
• Transition into specialized areas such as Product Support, Community Management, or Customer Success.
• Participate in ongoing training programs, including language courses, soft‑skill workshops, and technical certifications.
• Attend virtual conferences and webinars to stay ahead of industry trends and best practices.
• Contribute to cross‑functional projects, gaining exposure to product development, marketing, and data analytics.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative community through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open channels for feedback and idea sharing via Slack and Microsoft Teams.
• Annual virtual retreats and quarterly team‑building activities.
• A flexible work schedule that respects personal commitments while ensuring coverage across key time zones.
• A supportive environment that encourages experimentation, learning from mistakes, and celebrating successes.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote French‑speaking customer support roles.
• Performance‑based bonuses tied to CSAT, NPS, and individual contribution metrics.
• Health and wellness benefits, including a stipend for home office equipment and internet connectivity.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Access to a comprehensive digital benefits platform covering mental health, fitness, and financial planning.

Why Join brighthush?

brighthush is more than a company; it’s a movement toward redefining how brands connect with their audiences. By joining our remote team, you’ll:

• Work with a global, diverse group of professionals who share a passion for customer delight.
• Be part of a company that values innovation, agility, and a data‑driven approach to service.
• Enjoy the freedom of remote work while staying connected through regular virtual gatherings.
• Contribute to a culture that celebrates learning, creativity, and personal growth.
• Help shape the future of customer experience in a rapidly evolving digital landscape.

How to Apply

Ready to bring your passion for customer service to brighthush? Submit your application through our careers portal. We’re excited to learn how your skills and experience align with our mission to create unforgettable customer journeys.

Apply Now –