Seasoned Remote Healthcare Billing & Insurance Specialist – Customer Service Lead – Flexible Home‑Based Role with Competitive Compensation, Career Advancement, and Comprehensive Benefits at brighthush

About brighthush

brighthush is a trailblazer in the healthcare payment ecosystem, redefining the way patients, providers, and payers interact with medical billing. With a legacy spanning more than three decades, we have built a reputation for transparency, innovation, and an unwavering commitment to patient‑centric solutions. Our cloud‑native platform streamlines claims, automates payment workflows, and delivers real‑time insights that empower every stakeholder to make informed decisions. Whether you’re working from the comfort of your home or collaborating from our state‑of‑the‑art Marshfield, WI office, you’ll find a culture that values collaboration, celebrates success, and invests heavily in your professional growth.

Why brighthush is the Right Choice for Your Career

At brighthush, you’ll join a high‑impact team that is reshaping how healthcare payments are managed across the United States. We offer a fully remote work environment with flexible scheduling, a competitive salary, comprehensive benefits, and a clear, merit‑based path to advancement. Our employees thrive in a culture that rewards initiative, celebrates achievements, and encourages lifelong learning at every level. If you’re passionate about making a tangible difference in patients’ lives while enjoying the freedom of remote work, brighthush is the place for you.

Position Summary

As a Remote Healthcare Billing & Insurance Specialist, you will serve as the frontline advocate for patients, law offices, insurance carriers, and other healthcare stakeholders. Your primary focus will be to resolve billing and insurance inquiries with patience, empathy, and professionalism. You will handle inbound and outbound calls, written communications, and complex payment negotiations, ensuring that every interaction reflects brighthush’s core values and commitment to customer satisfaction.

Key Responsibilities

• Engage with a diverse customer base: Handle inbound and outbound calls from patients, attorneys, insurers, and external facilities to address billing and insurance questions, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Proactively manage aging balances: Identify accounts that have not yet been sent to collections, initiate outreach, and offer payment plans or assistance programs in line with client guidelines.
• Provide tailored payment solutions: Review financial information, recommend suitable payment plans, and guide patients through available assistance programs while ensuring compliance with all regulatory and contractual requirements.
• Navigate complex objections: Use proven scripts and verbal techniques to maximize recovery while maintaining a positive customer experience, even in challenging situations.
• Maintain meticulous documentation: Record detailed notes, codes, and account actions with minimal errors, ensuring data integrity across internal and client systems.
• Adhere to policies and regulations: Follow all company policies, client procedures, and applicable laws, including PHI and SPI confidentiality requirements.
• Collaborate cross‑functionally: Work closely with billing, collections, and compliance teams to resolve complex issues and improve processes.
• Commit to continuous learning: Participate in ongoing training sessions, including quarterly refresher courses, to stay current on industry trends, software updates, and regulatory changes.
• Mentor new hires: Share best practices and provide guidance to junior team members, fostering a supportive learning environment.
• Analyze performance metrics: Review call volume, resolution time, and customer satisfaction scores to identify opportunities for improvement and share insights with leadership.

Essential Qualifications

• High School Diploma or GED: Minimum educational requirement.
• Prior call center experience: Demonstrated ability to manage high call volumes and meet key performance indicators.
• Strong communication skills: Clear verbal and written communication, proper grammar, and professional telephone etiquette.
• Computer proficiency: Comfortable navigating multiple applications and databases; moderate to advanced keyboard typing skills.
• Problem‑solving mindset: Ability to overcome objections, negotiate payment solutions, and think critically under pressure.
• Self‑management: Reliable, punctual, and capable of working independently in a remote environment.
• Confidentiality: Understanding of PHI and SPI regulations, with a commitment to maintaining data privacy.
• Adaptability: Willingness to learn new tools, processes, and regulatory updates quickly.

Preferred Qualifications

• Healthcare customer service background: Experience in a medical office or with health insurance processes.
• Medical billing and coding knowledge: Familiarity with billing terminology, coding systems, and denial management.
• Software familiarity: Experience with brighthush systems is highly desirable.
• Supervisory experience: Prior leadership or team lead experience will be considered for accelerated career paths.
• Advanced math skills: Ability to perform basic calculations (addition, subtraction, multiplication, division, and percentages) quickly and accurately.
• Certification: Certified Professional Biller (CPB) or Certified Medical Reimbursement Specialist (CMRS) credentials are a plus.

Skills & Competencies

• Empathy & Compassion: Genuine concern for patients’ financial well‑being and a patient‑first mindset.
• Resilience: Ability to handle high-volume, high-stress interactions while maintaining composure.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Quick to learn new tools, processes, and regulatory updates.
• Team Collaboration: Willingness to share insights and support colleagues in achieving shared goals.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend process improvements.
• Time Management: Efficiently prioritize tasks to meet daily and weekly targets.

Career Growth Opportunities

At brighthush, we view every role as a stepping stone. Successful representatives often progress to:

• Team Lead / Supervisor: Oversee a group of representatives, set performance targets, and mentor new hires.
• Specialist Roles: Transition into billing specialist, collections manager, or compliance analyst positions.
• Management Tracks: Advance to department manager or regional operations manager, shaping strategy and policy.
• Technical Expertise: Become a subject‑matter expert in billing software, coding, or regulatory compliance.

We provide structured learning paths, mentorship programs, and tuition reimbursement for relevant certifications (e.g., Certified Professional Biller, Certified Medical Reimbursement Specialist). Your growth is supported by regular performance reviews, skill‑building workshops, and access to industry conferences. We also encourage cross‑functional projects that allow you to broaden your skill set and network across the organization.

Work Environment & Culture

Whether you choose to work from home or join us in our modern Marshfield, WI office, you’ll experience a culture that values flexibility, respect, and innovation. Key highlights include:

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Collaborative Tools: Access to screen‑sharing, video conferencing, and real‑time collaboration platforms.
• Inclusive Culture: Diverse teams, inclusive policies, and a commitment to equal opportunity.
• Employee Wellness: Wellness stipend, mental health resources, and optional fitness memberships.
• Community Impact: Opportunities to volunteer and participate in community outreach programs.
• Recognition & Rewards: Monthly spot awards, peer‑to‑peer recognition, and annual performance bonuses.
• Learning & Development: Quarterly webinars, lunch‑and‑learn sessions, and a dedicated learning portal.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, Dental & Vision Insurance: Plans with generous coverage options.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Professional Development: Tuition reimbursement, certification support, and internal training programs.
• Technology Stipend: For remote employees to set up a productive home office.
• Wellness Incentives: Gym membership discounts, mental health counseling, and wellness challenges.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to make a meaningful impact in healthcare customer service? Join brighthush and help patients navigate their billing journeys with clarity and compassion. Click the button below to submit your application and start your journey with us today.