Seasoned Front‑Line Customer Experience Coordinator & Loyalty Program Champion – Retail Operations Leadership Role Driving Customer Delight, Loyalty, and Operational Excellence at brighthush

Welcome to brighthush – Where Every Customer Interaction is a Moment of Delight

At brighthush, we’re more than a retailer; we’re a global movement that redefines how consumers experience value. With a presence in over 30 countries, brighthush has earned a reputation for delivering premium merchandise at unbeatable prices while staying true to our core values of customer obsession, innovation, and inclusivity. Every brick‑and‑mortar location, distribution center, and corporate hub is a living laboratory where associates are empowered to experiment, learn, and shape the future of retail. If you thrive in a fast‑paced, data‑driven environment and want to be part of a team that celebrates diversity and continuous improvement, brighthush is the place to grow.

Position Overview

We’re looking for a highly motivated Customer Experience Coordinator to lead our front‑line team in delivering exceptional service, driving loyalty program enrollment, and ensuring a seamless, engaging experience for every visitor. As a pivotal member of the brighthush family, you will champion a culture of integrity, safety, and operational excellence while fostering an environment where associates thrive and customers return time and again.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and inspire a team of front‑end associates, ensuring they consistently deliver prompt, courteous, and personalized customer service. Conduct daily huddles, set clear performance expectations, and recognize achievements.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards. Collaborate with merchandising to ensure displays are fresh, accurate, and aligned with promotional calendars.
• Loyalty Program Champion: Promote and manage loyalty programs, including the brighthush Rewards Club, to increase customer retention and lifetime value. Drive enrollment through in‑store initiatives, digital touchpoints, and cross‑functional campaigns.
• Operational Oversight: Assign and manage register responsibilities, support POS coverage, and coordinate breaks to maintain optimal staffing levels. Monitor sales metrics and adjust staffing in real time.
• Customer Issue Resolution: Address customer concerns and resolve issues swiftly, turning potential challenges into opportunities for positive brand reinforcement. Escalate complex issues to management when necessary.
• Strategic Collaboration: Collaborate with store management to align daily tasks with the store plan, prioritizing activities to meet sales and operational goals. Participate in weekly strategy meetings and provide actionable insights.
• Communication & Feedback: Communicate clearly and effectively with both management and associates, providing progress updates, feedback, and recognition. Maintain open channels for continuous improvement.
• Training & Coaching: Partner with leadership to identify training needs, develop coaching plans, and implement best practices that elevate associate performance. Deliver on‑the‑job training and facilitate skill‑building workshops.
• Compliance & Safety: Ensure compliance with all labor laws, company policies, and safety regulations, fostering a secure and respectful workplace. Conduct regular safety audits and lead incident investigations.
• Profitability Protection: Support shrink reduction initiatives and inventory accuracy programs to protect profitability. Monitor loss prevention metrics and collaborate with security teams.
• Safety Advocacy: Participate in safety awareness training and maintain a safe environment for customers and staff alike. Champion a culture of “safety first” in every interaction.
• Additional Duties: Perform additional duties as assigned to support store operations and strategic initiatives, demonstrating flexibility and a willingness to go above and beyond.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask and adapt to changing priorities in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Proactive problem‑solving mindset and the ability to respond appropriately to unexpected situations.
• Team‑player attitude, collaborating effectively with peers and supervisors.
• Experience in training and developing associates, with a passion for coaching and mentorship.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a large, multi‑store retail environment.
• Knowledge of POS systems and loyalty program administration.
• Background in safety compliance and shrink reduction initiatives.
• Proficiency in data analysis and reporting to drive performance improvements.
• Bilingual or multilingual capabilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable experiences that exceed customer expectations.
• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing teams.
• Operational Excellence: Strong focus on process improvement, efficiency, and quality control.
• Communication: Clear, concise, and persuasive verbal and written communication skills.
• Analytical Thinking: Ability to interpret data, identify trends, and make data‑driven decisions.
• Adaptability: Comfortable navigating change and managing multiple priorities.
• Integrity & Ethics: Commitment to honesty, confidentiality, and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, marketing, and supply chain.
• Participate in leadership development programs that prepare you for higher‑level roles such as Store Manager, District Manager, or Corporate Operations Manager.
• Access continuous learning resources, including online courses, workshops, and mentorship from seasoned leaders.
• Benefit from a structured career path that rewards performance, initiative, and dedication.
• Engage in rotational programs that allow you to experience different facets of retail operations.
• Receive regular performance reviews that highlight growth areas and set clear advancement goals.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative culture where every voice is heard. Our values—customer obsession, teamwork, innovation, and integrity—guide everything we do. You’ll find a workplace that celebrates diversity, encourages open dialogue, and rewards creativity. We support work‑life balance through flexible scheduling, employee resource groups, and a commitment to mental and physical well‑being. Our “open door” policy ensures that ideas flow freely from front‑line associates to senior leadership.

Compensation & Benefits

While the starting pay for this role ranges from $14.50 to $15.00 per hour, actual compensation is influenced by your skills, experience, and performance. In addition to a competitive hourly wage, brighthush offers:

• Comprehensive health, dental, and vision plans for you and your family.
• 401(k) retirement savings plan with company match to help you build long‑term wealth.
• Paid time off, including holidays, vacation, and sick leave to support your personal life.
• Employee discount program across all brighthush brands, giving you access to premium products at a fraction of the cost.
• Professional development stipend and tuition assistance for courses that align with your career goals.
• Well‑being resources such as an Employee Assistance Program (EAP), smoking cessation support, and mental health counseling.
• Pet insurance, legal insurance, and credit union membership benefits to cover a wide range of life needs.
• Auto and home insurance discounts to help you save on everyday expenses.
• Scholarship and adoption assistance programs for families looking to expand.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking organization that values your contributions and supports your professional journey. You’ll:

• Work in a fast‑paced, customer‑focused environment that rewards initiative and creativity.
• Collaborate with passionate colleagues who are eager to share knowledge and celebrate successes.
• Enjoy a culture that prioritizes safety, integrity, and continuous improvement.
• Benefit from a comprehensive benefits package designed to support your health, finances, and future.
• Advance your career through structured development programs and real‑world experience.
• Be part of a brand recognized for its commitment to sustainability and ethical sourcing.
• Receive recognition for your achievements through awards, spot bonuses, and public acknowledgment.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal candidate for this role. Join us in redefining retail and creating unforgettable moments for customers worldwide.

We look forward to welcoming you to the brighthush family!