Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – North Carolina

About brighthush

brighthush is a trailblazing leader in the healthcare services sector, dedicated to delivering exceptional patient support and financial clarity across the United States. With a legacy spanning over three decades, we have cultivated a culture that values continuous learning, innovation, and the personal growth of every team member. Our mission is simple yet powerful: to empower patients, providers, and partners with reliable, compassionate service that transforms complex billing and insurance challenges into clear, actionable solutions.

Why Join brighthush?

At brighthush, you’ll find a dynamic, remote-first environment that blends the flexibility of working from home with the camaraderie of a tight-knit team. Whether you’re dialing into a call from your living room or collaborating in our state‑of‑the‑art virtual workspace, you’ll be supported by cutting‑edge technology, comprehensive training, and a culture that celebrates success, fosters innovation, and rewards dedication.

Key Highlights

• Fully remote role with optional on‑site support in Marshfield, WI
• Structured training program with an August cohort launch
• Competitive base pay plus performance‑based incentives
• Health, dental, and vision coverage for you and your family
• Generous paid time off, flexible scheduling, and a 401(k) match
• Continuous professional development and clear career pathways

Position Overview

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance carriers, and other external stakeholders. Your primary focus will be to resolve billing and insurance inquiries with empathy, precision, and a deep understanding of the healthcare financial landscape. You will manage inbound and outbound calls, written communications, and complex payment negotiations, ensuring every interaction reflects brighthush’s commitment to excellence.

Core Responsibilities

• Handle inbound calls from patients, attorneys, insurers, and partner facilities, addressing complex billing and insurance issues with patience and professionalism.
• Initiate outbound calls to patients with aging balances, offering payment plans, financial assistance, and clear next steps.
• Respond to detailed inquiries about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial statements and recommend tailored payment options or assistance programs in line with client guidelines.
• Navigate and resolve objections, concerns, and objections from consumers, guiding them toward viable payment solutions.
• Utilize scripts and verbatim guidelines to maximize recovery while maintaining compliance with regulatory standards.
• Maintain accurate, timely account documentation, including notes, codes, and call logs, with minimal errors.
• Operate seamlessly within internal and client systems, ensuring data integrity and confidentiality.
• Adhere to brighthush’s Core Values and Strategic Anchors, embodying integrity, teamwork, and customer focus.
• Participate in continuous improvement initiatives, sharing insights that enhance processes and customer satisfaction.

Essential Qualifications

• High School Diploma or equivalent (GED) required; additional education or certifications in healthcare administration, finance, or customer service preferred.
• Minimum of 1–2 years of call center experience, preferably in a healthcare or billing environment.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication, division, percentages) quickly and accurately.
• Reliable, self‑motivated, and capable of managing time effectively in a remote setting.
• Demonstrated professionalism, discretion, and adherence to confidentiality standards (PHI, SPI).
• Prior supervisory experience is a plus but not required.

Preferred Knowledge & Skills

• Familiarity with brighthush’s proprietary billing platforms (formerly Artiva, Cerner Soarian, EPIC) – experience with any of these systems is highly valued.
• Working knowledge of medical billing and coding principles.
• Experience in a medical office or general understanding of health insurance processes.
• Advanced keyboard typing speed and navigation proficiency.
• Strong problem‑solving skills and the ability to negotiate payment solutions effectively.
• Comfort with using screen‑monitoring and video‑conferencing tools for virtual collaboration.

What You’ll Gain

Career Growth Opportunities

At brighthush, we believe in nurturing talent from within. Successful representatives often progress to team lead, supervisor, or specialized roles such as Payment Specialist, Compliance Analyst, or Client Relationship Manager. Each pathway offers unique challenges, increased responsibility, and the chance to shape the future of our customer experience strategy.

Learning & Development

• Structured onboarding program with live training sessions and recorded modules.
• Access to industry‑leading resources, webinars, and certification programs.
• Mentorship from senior leaders and cross‑functional teams.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and collaboration. You’ll join a diverse team of professionals who value open communication, continuous improvement, and a healthy work‑life balance. We celebrate milestones, recognize achievements, and foster a sense of belonging through virtual team events, wellness initiatives, and community outreach.

Compensation & Benefits

While specific figures may vary based on experience, the role offers a competitive base salary complemented by performance‑based incentives. In addition, you’ll receive:

• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Professional development stipend.
• Technology stipend for home office setup.
• Employee assistance program and wellness resources.

How to Apply

Ready to bring your expertise to brighthush and make a tangible impact on patient financial journeys? Submit your application through our career portal and join a team that values your skills, supports your growth, and rewards your dedication.

Next Steps

• Complete the online application form.
• Upload your resume and cover letter.
• Schedule an initial phone interview with our recruiting team.
• Participate in a skills assessment and case study.
• Meet with the hiring manager and team members.

We look forward to discovering how your passion for customer service and healthcare finance can help brighthush continue to deliver outstanding support to patients and partners across the nation.