Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Tennessee – Empower Patients & Drive Financial Health at brighthush

About brighthush and the Healthcare Customer Service Landscape

brighthush has been a trailblazer in the healthcare support arena for over thirty years, consistently redefining how patients, providers, and insurers interact. Our mission is simple yet powerful: every patient deserves clear, compassionate, and efficient assistance, and every team member deserves a workplace that nurtures growth, innovation, and purpose. Whether you’re dialing from a home office or joining us in our vibrant Marshfield, WI hub, you’ll find a culture that values empathy, accountability, and continuous learning.

In today’s fast‑paced healthcare environment, the role of a Customer Service Representative (CSR) is more critical than ever. You’ll be the bridge between patients, insurance carriers, and our internal teams, ensuring that billing questions are resolved swiftly, payment plans are tailored to individual needs, and every interaction reflects the highest standards of professionalism.

Position Summary

As a Remote Healthcare Customer Service Representative at brighthush, you will deliver exceptional, consistent customer experiences by demonstrating patience, empathy, compassion, and sincerity. Your primary focus will be managing inquiries related to billing and insurance, offering payment options, and facilitating the processing of payments. You will operate with minimal supervision, consistently exceeding Key Performance Indicators (KPIs) such as call volume, successful payment resolution, and call quality.

Key Responsibilities

• Handle inbound and outbound calls from patients, law offices, insurance companies, and external facilities to resolve complex billing and insurance issues.
• Resolve aging balances on patient accounts that have not yet been sent to collections, ensuring timely payment and maintaining positive patient relationships.
• Answer intricate billing questions—including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes—using a deep understanding of medical billing and coding.
• Review financial information and recommend payment options or assistance programs in line with client guidelines and internal policies.
• Manage objections and concerns from consumers, employing active listening and problem‑solving skills to guide them toward viable payment solutions.
• Utilize required scripts and verbatims, skillfully navigating guidelines to maximize recovery on each call.
• Maintain a working knowledge of account requirements, leveraging documentation and resources as needed.
• Document all interactions accurately, including notes and codes, with minimal errors and minimal need for assistance.
• Operate seamlessly within both internal systems and client platforms, ensuring data integrity and compliance.
• Adhere to brighthush’s Core Values and Strategic Anchors, embodying the company’s commitment to excellence and integrity.
• Take on additional duties as assigned, adapting to evolving business needs and opportunities for growth.

Essential Qualifications

• High School Diploma or equivalent (GED) required; additional education or certifications in healthcare administration, medical billing, or related fields is a plus.
• Prior experience in a call center and healthcare customer service setting preferred.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to compute basic math calculations (addition, subtraction, multiplication, division, percentages) quickly and accurately.
• Self‑motivated, reliable, and committed to career success.
• Experience with medical billing and coding preferred; familiarity with health insurance concepts is advantageous.
• Prior supervisory experience is welcome and may accelerate advancement opportunities.

Preferred Qualifications

• Experience with brighthush platforms.
• Background in a medical office environment or general understanding of health insurance processes.
• Knowledge of HIPAA regulations and the importance of safeguarding Protected Health Information (PHI).
• Experience in a remote work environment, demonstrating strong time‑management and self‑discipline.

Skills & Competencies for Success

• Empathy & Compassion: Ability to connect with patients, understand their concerns, and provide supportive solutions.
• Problem‑Solving: Quickly analyze billing scenarios and devise effective resolutions.
• Attention to Detail: Accurate documentation and adherence to compliance standards.
• Technical Proficiency: Comfortable with CRM platforms, billing software, and multi‑tasking across systems.
• Communication: Clear, concise, and professional communication in both verbal and written forms.
• Resilience: Ability to handle objections, difficult conversations, and high‑volume call environments.
• Team Collaboration: Willingness to collaborate with internal stakeholders and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s journey is unique. Starting as a Customer Service Representative, you’ll have the chance to:

• Advance to a Team Lead role, overseeing a group of CSRs and shaping team performance.
• Transition into a functional role such as Billing Analyst, Collections Specialist, or Compliance Officer.
• Participate in our structured training programs, including monthly workshops, industry certifications, and leadership development courses.
• Engage in cross‑functional projects that expose you to different facets of the healthcare ecosystem.
• Earn performance‑based bonuses and recognition awards that celebrate your contributions.

Work Environment & Culture at brighthush

Whether you choose to work from home or join us in our Marshfield, WI office, you’ll experience a supportive, inclusive, and dynamic environment:

• Flexible scheduling options to accommodate personal commitments.
• State‑of‑the‑art technology, including a robust CRM, real‑time analytics dashboards, and secure communication tools.
• Regular virtual team meetings, video conferences, and screen‑sharing sessions to foster collaboration.
• A culture that celebrates diversity, encourages open dialogue, and rewards innovation.
• Access to a comprehensive employee assistance program, wellness resources, and mental health support.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote healthcare CSRs.
• Performance‑based incentives tied to KPIs such as call volume, resolution rate, and customer satisfaction.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and a generous sick leave policy.
• Professional development stipend for certifications, conferences, and continuing education.
• Employee discount program for healthcare services and wellness products.

Why Join brighthush?

At brighthush, you’ll be part of a team that values:

• Integrity: Upholding the highest ethical standards in every interaction.
• Innovation: Leveraging cutting‑edge technology to streamline processes and enhance patient care.
• Growth: Providing clear pathways for career advancement and skill development.
• Community: Fostering a sense of belonging through team events, volunteer initiatives, and open communication.

If you’re passionate about making a tangible difference in patients’ lives, thrive in a fast‑paced environment, and are eager to grow both personally and professionally, brighthush invites you to apply today.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family.