Seasoned Remote Healthcare Customer Service Representative – Billing & Insurance Specialist – Texas (Remote) – Join brighthush’s Patient‑Centric Billing Team

Welcome to brighthush – Where Compassion Meets Innovation

For over thirty years, brighthush has stood at the forefront of the healthcare payment landscape, delivering cutting‑edge solutions that empower patients, providers, and payers alike. Our mission is simple yet powerful: to demystify medical billing and insurance, turning complex jargon into clear, actionable guidance that patients can trust. At brighthush, we believe that growth, learning, and excellence are not just aspirations—they’re the everyday reality of every team member.

Why Your Next Career Move Should Be with brighthush

• Remote‑First Flexibility – Work from the comfort of your home or from our flagship office in Marshfield, WI. We equip you with the latest technology, a dedicated support team, and a culture that values work‑life balance.
• Structured Onboarding & Continuous Learning – Join our August training cohort and gain hands‑on experience with industry‑leading platforms, all branded under the brighthush umbrella. From the first day, you’ll receive mentorship, real‑time coaching, and access to a library of e‑learning modules.
• Clear Career Pathways – Whether you’re starting out or looking to advance, brighthush offers transparent promotion tracks—from Customer Service Specialist to Senior Billing Analyst, and even Team Lead roles.
• Impactful Work – Every call you handle directly improves patient experience, reduces financial anxiety, and supports better health outcomes. Your work is the bridge between patients and the care they need.
• Competitive Compensation & Comprehensive Benefits – We offer a salary that reflects industry standards for remote healthcare customer service roles, plus a suite of benefits that support your health, finances, and personal growth.

Key Responsibilities – Your Role in Action

As a Remote Healthcare Customer Service Representative at brighthush, you’ll be the frontline advocate for a diverse range of stakeholders, including patients, law offices, insurance carriers, and internal teams. Your day‑to‑day responsibilities will include:

• Handling inbound and outbound calls with professionalism, empathy, and a solution‑oriented mindset.
• Resolving complex billing and insurance inquiries—deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Providing clear explanations of billing statements, payment options, and available assistance programs.
• Documenting all interactions accurately in our CRM, ensuring notes, codes, and follow‑up actions are recorded with minimal errors.
• Maintaining a deep understanding of account requirements, leveraging internal resources and external documentation as needed.
• Managing aging balances and proactively reaching out to patients to discuss payment plans, financial assistance, or referral to appropriate resources.
• Adhering to all company policies, client guidelines, and applicable federal and state regulations, including HIPAA and privacy laws.
• Meeting or exceeding Key Performance Indicators (KPIs) such as calls handled per hour, successful payment resolution rates, and call quality scores.
• Collaborating with cross‑functional teams—billing, collections, compliance, and IT—to resolve escalated issues and improve processes.
• Participating in ongoing training sessions, quality assurance reviews, and process improvement initiatives.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 40 WPM) and navigation skills.
• Ability to manage self‑effortfully in a remote setting, staying focused and delivering outcomes.
• Understanding of sensitive personal information (SPI) and consumer privacy regulations.
• Experience with medical billing and coding concepts is highly desirable.
• Prior exposure to healthcare software platforms such as brighthush is a plus.

Preferred Qualifications & Skills – The Extra Edge

• Experience in a medical office or general knowledge of health insurance processes.
• Familiarity with payment assistance programs and financial counseling techniques.
• Strong analytical skills to interpret billing statements and identify discrepancies.
• Ability to think critically and resolve issues creatively while maintaining compliance.
• Experience with screen monitoring, video conferencing, and remote collaboration tools.
• Knowledge of HIPAA regulations and best practices for handling protected health information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Excellent time‑management skills and the ability to prioritize tasks in a fast‑paced environment.

What You’ll Gain at brighthush – Growth, Learning, and Impact

• Structured Learning Pathways – Access to a library of e‑learning modules, live workshops, and mentorship programs covering everything from billing fundamentals to advanced coding techniques.
• Career Advancement Opportunities – Clear promotion tracks to Senior Customer Service Specialist, Billing Analyst, or Team Lead roles, with performance‑based incentives.
• Cross‑Functional Exposure – Opportunities to shadow teams in collections, compliance, and IT, giving you a holistic view of the healthcare payment ecosystem.
• Innovation & Impact – Participate in process improvement projects that directly influence patient experience and operational efficiency.
• Recognition & Rewards – Employee of the Month, performance bonuses, and public acknowledgment of outstanding service.

Work Environment & Culture – Remote, Yet Connected

At brighthush, we thrive on a culture of transparency, collaboration, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Real‑time chat channels for quick problem resolution.
• Annual in‑person retreats that foster team bonding and professional development.
• A commitment to work‑life balance, with flexible scheduling options and generous paid time off.

Compensation & Benefits – We Value Your Well‑Being

While specific figures may vary based on experience, brighthush offers a competitive salary range that reflects industry standards for remote healthcare customer service roles. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid vacation, sick leave, and personal days.
• Professional development stipend.
• Technology stipend for home office setup.
• Employee assistance program (EAP) for mental health support.

How to Apply – Join the brighthush Family

Ready to take the next step in your career? Join brighthush and become a pivotal part of a team that values expertise, empathy, and innovation. Click the link below to submit your application and start your journey with us.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re more than a company—we’re a community dedicated to making a difference in the lives of patients and providers. If you’re passionate about delivering exceptional customer service, thrive in a remote environment, and want to grow your career in healthcare, we want to hear from you. Apply now and help us shape the future of patient‑centric billing solutions.