Senior Customer Service & Client Relationship Specialist – Insurance & Commercial Risk Partner at brighthush

Welcome to brighthush – Where Insurance Meets Innovation

At brighthush, we’re rewriting the narrative of commercial insurance. Instead of the stale “once‑a‑year” renewal model, we deliver a continuous, proactive partnership that anticipates risk, delivers actionable insights, and fuels growth at every stage of a company’s journey. If you thrive in a fast‑paced, collaborative environment and want to blend stellar customer service with strategic account management, brighthush is the place for you.

Why Join brighthush?

• Full Training & Licensing Support: No prior insurance experience? No problem. We’ll cover all costs for your pre‑licensing education and exam, and you’ll earn your Property & Casualty license while you work.
• Career Path to Account Management: This role is designed as a launchpad. With a service‑first mindset, you’ll move into account management, gaining exposure to underwriting, carrier negotiations, and strategic client planning.
• Remote Flexibility: Work from anywhere with a competitive compensation package, flexible hours, and the freedom to balance life and work.
• Direct Access to Leadership: You’ll report to senior leaders, receive mentorship, and have a clear voice in shaping the future of our service model.
• Culture of Growth & Innovation: At brighthush, we celebrate curiosity, continuous learning, and a collaborative spirit. Your ideas will be heard and acted upon.

Key Responsibilities

As a Senior Customer Service & Client Relationship Specialist, you’ll be the frontline advocate for our dedicated client base. Your day‑to‑day tasks will include:

• Serve as the primary, responsive, and professional point of contact for a portfolio of business clients.
• Handle inbound inquiries via phone, email, and chat with urgency, accuracy, and a warm, personalized tone.
• Proactively reach out to clients to discuss coverage updates, document requests, and policy milestones throughout the year.
• Process certificates of insurance, endorsements, and other routine policy transactions with meticulous attention to detail.
• Maintain accurate client records and activity logs in our agency management system (CRM).
• Track open items and follow‑up tasks to ensure nothing falls through the cracks.
• Support Account Managers in preparing renewal packages, coverage summaries, and client proposals.
• Coordinate with carriers and underwriters to resolve service issues efficiently and transparently.
• Participate in regular team stand‑ups, knowledge‑sharing sessions, and collaborative service initiatives.
• Travel occasionally for team meetings, client onboarding, and industry events.

Essential Qualifications

• Minimum of 2 years of customer service experience in a professional, high‑touch environment.
• Exceptional written and verbal communication skills – you write clearly, speak confidently, and adapt your tone to diverse audiences.
• Proven ability to manage multiple priorities and client relationships simultaneously.
• Experience with CRM or client‑management software; quick to learn new platforms.
• A service ethic that goes beyond transaction processing to anticipate client needs before they arise.
• Strong organizational skills, attention to detail, and a proactive mindset.

Preferred Qualifications

• Experience in professional services, financial services, or any industry that serves business clients.
• Familiarity with insurance terminology or exposure to agency operations.
• Knowledge of property & casualty insurance products and the commercial risk landscape.
• Previous experience in account management or client‑success roles.

Skills & Competencies

• Customer‑Centric Mindset: You genuinely care about client success and go the extra mile to exceed expectations.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Collaboration: Works seamlessly with cross‑functional teams – from underwriting to marketing to senior leadership.
• Adaptability: Thrives in a dynamic environment, embraces change, and learns new tools rapidly.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and workshops.
• Internal training modules covering underwriting fundamentals, risk assessment, and advanced client‑relationship strategies.
• Clear promotion pathways from Customer Service Representative to Account Manager, Senior Account Manager, and beyond.
• Opportunities to lead projects, pilot new service initiatives, and influence product development.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Our remote‑first culture means:

• Flexible work hours that respect personal commitments.
• Regular virtual team gatherings, hackathons, and social events.
• A culture of continuous feedback – we celebrate wins and learn from challenges together.
• Commitment to diversity, equity, and inclusion – we believe diverse perspectives drive innovation.
• Supportive leadership that values employee well‑being and professional growth.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Professional development stipend.
• Flexible work‑from‑home stipend.
• Employee wellness programs and mental health resources.

How to Apply

If you’re ready to elevate your customer service career, build deep client relationships, and grow with a forward‑thinking insurance agency, we want to hear from you. Submit your application through our career portal, and let’s start a conversation about how you can thrive at brighthush.

Apply to this role now

Join brighthush Today

At brighthush, we’re not just selling insurance – we’re building partnerships that empower businesses to succeed. If you’re passionate about service, eager to learn, and ready to make an impact, your next career chapter starts here. Apply today and become part of a team that values innovation, collaboration, and client success above all.