Seasoned Remote Live Chat Customer Support Specialist – Full Time & Part Time – Elevate Customer Experience with brighthush

About brighthush

brighthush is a trailblazing supplier of premium products for the foodservice industry, serving restaurants, catering companies, and hospitality venues across the nation. With a legacy of quality, reliability, and innovation, brighthush has earned the trust of chefs, managers, and foodservice professionals who demand excellence in every product they use. Our mission is simple: to empower the culinary world with the best ingredients, tools, and support, so that every dining experience can shine.

As we continue to expand our footprint, we’re looking for a dedicated Live Chat Representative to become an integral part of our customer experience team. Whether you’re a seasoned professional or a motivated newcomer, this role offers the flexibility of remote work, the excitement of a fast‑moving industry, and the chance to grow within a company that values innovation, collaboration, and personal development.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection and a quiet workspace.
• Dynamic Culture: Thrive in a supportive, inclusive environment where every voice is heard.
• Career Growth: Access to continuous learning, mentorship, and clear advancement pathways.
• Competitive Compensation: Earn a fair salary, performance bonuses, and a comprehensive benefits package.
• Impactful Work: Directly influence customer satisfaction and help shape the future of the foodservice supply chain.

Key Responsibilities

As a Live Chat Representative at brighthush, you will be the frontline of our customer support, ensuring that every interaction is seamless, professional, and memorable. Your day‑to‑day tasks will include:

• Responding to live chat inquiries from customers in a timely, courteous, and accurate manner.
• Providing detailed product information, usage tips, and recommendations tailored to each customer’s needs.
• Processing orders, updating order status, and coordinating with the logistics team to track shipments.
• Diagnosing and resolving customer issues—whether technical, billing, or product‑related—while maintaining a calm and solution‑oriented demeanor.
• Escalating complex or unresolved matters to the appropriate sales, technical, or fulfillment specialists.
• Maintaining up‑to‑date knowledge of product lines, promotions, policies, and industry trends.
• Collaborating with cross‑functional teams (sales, marketing, fulfillment) to ensure a cohesive customer journey.
• Monitoring and reporting on key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Participating in regular training sessions and knowledge‑sharing workshops to continuously improve service quality.

Essential Qualifications

We’re looking for candidates who bring both skill and passion to the role. The following qualifications are essential:

• High school diploma or equivalent; some college coursework is a plus.
• Minimum of 1–2 years of customer service experience, ideally in a remote or call‑center environment.
• Excellent written communication skills with a strong command of the English language.
• Strong problem‑solving abilities and a proactive mindset.
• Proficiency in using computers, internet browsers, and basic office software (brighthush, brighthush, brighthush).
• Experience with live chat platforms (e.g., brighthush, brighthush) and CRM systems is highly desirable.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Flexibility to work evenings, weekends, and holidays as needed to cover peak customer traffic.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Background in the foodservice or hospitality industry.
• Experience with e‑commerce order processing and fulfillment workflows.
• Knowledge of basic product inventory management systems.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) to serve a diverse customer base.
• Prior exposure to data analytics tools or reporting dashboards.

Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and organizational skills:

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Communication Excellence: Clear, concise, and friendly written communication.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Ability to interpret data, identify trends, and propose improvements.
• Team Collaboration: Willingness to work closely with colleagues across departments.
• Adaptability: Quick to learn new tools, processes, and product updates.
• Time Management: Efficiently handle multiple concurrent chats without compromising quality.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Live Chat Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior support specialists and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Sales Support, Technical Support, or Customer Success Management.
• Participation in innovation projects, process improvement initiatives, and product development feedback loops.
• Annual performance reviews that align your career goals with company objectives.

Work Environment & Company Culture

brighthush prides itself on fostering a culture that values:

• Inclusivity: A diverse workforce where every perspective is respected.
• Collaboration: Open communication channels and cross‑team projects.
• Transparency: Clear goals, honest feedback, and open leadership.
• Innovation: Encouragement to experiment, learn from failures, and iterate.
• Work‑Life Balance: Flexible schedules, remote work options, and a focus on mental well‑being.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance plans for you and your family.
• Paid time off (PTO), holidays, and sick leave.
• Retirement savings plan with company matching.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re a customer‑oriented professional with strong communication skills, a passion for service, and a desire to grow within a forward‑thinking company, we want to hear from you. Join brighthush and help us deliver the best products and support to the foodservice community.

Ready to take the next step? and become part of a team that values innovation, collaboration, and excellence.