Strategic Customer Success Manager – Global SMB & Enterprise Growth Champion

About brighthush

brighthush is a trailblazing fintech powerhouse that has been redefining cross‑border commerce since 2005. With a mission to empower underserved businesses worldwide, we provide a seamless, secure, and cost‑effective platform that eliminates the friction of international payments, compliance, multi‑currency management, and workforce solutions. Our global footprint spans over 190 countries, and our vibrant community of more than 2,500 professionals is dedicated to delivering world‑class service to customers and partners alike.

Why brighthush?

At brighthush, we believe that technology should be a catalyst for growth, not a barrier. Our platform gives businesses the tools they need to operate efficiently on a global scale, unlocking new markets and accelerating expansion. We’re not just a financial service provider; we’re a partner that walks with our clients every step of the way, from onboarding to scaling. If you’re passionate about driving real impact, thrive in a fast‑moving environment, and want to be part of a mission that connects the world’s entrepreneurs to a rising global economy, brighthush is the place for you.

Role Summary

Location: Florida (Remote)

Employment Type: Full‑Time

We’re on the lookout for a highly motivated Strategic Customer Success Manager to champion the success of SMBs and professional businesses across North America. In this role, you will enable our clients to pay and get paid globally using brighthush’s fast, flexible, secure, and low‑cost solutions. You will work closely with our larger customers to co‑build their growth strategy, collaborating with Product, Marketing, and Operations teams to execute our regional Growth plan.

What You’ll Do

• Customer Engagement & Growth – Oversee and nurture relationships with top‑tier and mid‑tier customers, ensuring they achieve their business objectives and remain loyal advocates.
• Opportunity Identification & GTM Planning – Spot new business opportunities, craft go‑to‑market strategies, and develop tailored solutions that align with each customer’s unique needs.
• CRM & Data Stewardship – Maintain accurate, up‑to‑date customer data and engagement metrics in our CRM, providing insights that drive decision‑making.
• Product Advocacy – Act as a bridge between customers and the Product/Marketing teams, championing enhancements that resonate with the North American market.
• Analytical Insight – Dive deep into performance data to uncover “diamonds” – hidden opportunities that can accelerate growth and profitability.
• Entrepreneurial Execution – Build the necessary frameworks, processes, and partnerships to bring new opportunities to life.
• Storytelling & Thought Leadership – Create compelling case studies and success stories that showcase the value of brighthush to the broader industry.
• Brand Representation – Represent brighthush at industry forums, events, and below‑the‑line activities to elevate brand awareness and thought leadership.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 3+ years of experience in Account Management, Business Development, or a customer‑centric role.
• Proven track record of building business cases, performing financial analyses, and forecasting economic impact.
• Exceptional written and verbal communication skills, with the ability to present complex ideas to senior stakeholders.
• Data‑driven mindset with meticulous attention to detail and strong analytical reasoning.
• Demonstrated ability to meet and exceed business targets in a dynamic environment.
• Strong organizational skills, focus, and the capacity to thrive under pressure.

Preferred Qualifications

• Experience in fintech or cross‑border payment solutions.
• Knowledge of compliance, multi‑currency management, or workforce solutions.
• Project management certification or proven experience leading cross‑functional initiatives.
• Fluency in multiple languages, especially English and Spanish.

Key Skills & Competencies

• Strategic Thinking & Visionary Planning
• Customer‑Centric Mindset & Relationship Building
• Data Analysis & Insight Generation
• Project Management & Execution
• Cross‑Functional Collaboration
• Adaptability & Resilience in Fast‑Paced Environments
• Entrepreneurial Spirit & Innovation
• Strong Presentation & Negotiation Skills

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As a Strategic Customer Success Manager, you’ll have the chance to:

• Progress into senior leadership roles such as Director of Customer Success or Head of North American Growth.
• Lead cross‑regional initiatives, expanding your influence beyond the U.S. market.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and fintech bootcamps.
• Collaborate with global teams, gaining exposure to diverse cultures and business practices.
• Contribute to product roadmap decisions, ensuring that customer insights shape the future of our platform.

Work Environment & Culture at brighthush

Our culture is built on four core principles that guide everything we do:

• Partner Inside – We treat our customers as internal partners, learning their needs and crafting solutions that help them thrive.
• Own It – Accountability is at the heart of our work ethic; we own outcomes and drive results fearlessly.
• Continuous Improvement – We’re always pushing for higher standards, iterating on processes, products, and personal growth.
• Build Each Other Up – Collaboration and mentorship are integral; we celebrate each other’s successes and support professional development.

Our remote‑first model empowers you to work from anywhere in Florida while staying connected through weekly virtual huddles, quarterly all‑hands, and a vibrant digital community. We celebrate diversity, inclusion, and belonging, ensuring that every voice is heard and valued.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Unlimited learning stipend for courses, conferences, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.
• Access to cutting‑edge fintech tools and a collaborative, high‑energy work environment.

How to Apply

If you’re ready to join a mission‑driven fintech that is reshaping global commerce, we’d love to hear from you. Bring your passion for customer success, strategic thinking, and entrepreneurial spirit to brighthush, and help us empower businesses worldwide.

Ready to take the next step? Apply now and become part of a community that’s committed to innovation, growth, and impact.