Seasoned Remote Medical Virtual Assistant & Insurance Verification Specialist – Prior Authorization Lead for Growing Physical Therapy & Wellness Center at brighthush

About brighthush

brighthush is more than a physical therapy practice; it is a movement toward a healthier, more autonomous future for our patients. From the moment a patient logs into our virtual portal, we guide them through evidence‑based, personalized care that eliminates unnecessary injections, medications, and surgeries. As we evolve into a full‑service wellness center, brighthush is building a high‑performance team that thrives on precision, empathy, and operational excellence. Our remote‑first culture empowers every team member to work from anywhere while staying connected to a mission‑driven community that values accountability, communication, and continuous improvement.

Why Join brighthush?

When you become part of brighthush, you step into a role that directly shapes patient outcomes and the financial health of a rapidly growing practice. Our remote work model offers flexibility, but our collaborative culture ensures you never feel isolated. As a Medical Virtual Assistant, you will:

• Drive the insurance workflow for a high‑growth practice, ensuring every patient receives the coverage they deserve.
• Collaborate with clinicians, administrators, and insurance partners to streamline care delivery and reduce billing friction.
• Deepen your expertise in medical billing, payer communications, and compliance while working alongside seasoned professionals.
• Benefit from a supportive environment that rewards accuracy, initiative, and teamwork.

Key Responsibilities

As the linchpin of our revenue cycle, your day‑to‑day tasks will keep the practice running smoothly and patients satisfied. You will be the guardian of every insurance interaction, from verification to authorization to claim support.

Insurance Verification & Benefits Review

• Verify patient insurance eligibility and benefits before each appointment, ensuring accurate coverage details.
• Analyze copays, deductibles, authorization requirements, and coverage limitations to anticipate potential billing issues.
• Update patient records with current and accurate insurance information in brighthush's EMR system.
• Confirm that all insurance IDs, policy numbers, and payer codes are entered correctly.
• Maintain a meticulous audit trail of all verification activities for compliance and quality assurance.

Prior Authorization Management

• Obtain and track prior authorizations for therapy services and procedures, ensuring timely approvals.
• Communicate directly with insurance providers via phone and brighthush's phone system to secure necessary authorizations.
• Follow up on pending authorizations, documenting status changes and updates in a timely manner.
• Maintain organized records of authorization approvals, denials, and expiration dates for audit readiness.
• Escalate complex authorization issues to senior staff and provide actionable recommendations.

Insurance Coordination & Claims Support

• Clarify coverage details with insurance companies and resolve discrepancies that could impact patient care.
• Track pending insurance claims and authorization‑related issues, providing status updates to the clinical team.
• Identify and prevent claim rejections caused by inaccurate or incomplete information.
• Support clean claims processing by ensuring all data is accurate the first time.
• Collaborate with billing staff to reconcile denied claims and implement corrective actions.

Administrative & Team Support

• Communicate daily with the clinic team regarding verification and authorization updates.
• Assist with scheduling support during staff absences to maintain workflow continuity.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Contribute to process improvement initiatives and share best practices with the team.

Tools & Systems

• Proficiency with brighthush's EMR system for patient record management.
• Experience using brighthush's phone system for seamless communication.
• Familiarity with brighthush's marketing platform for patient outreach.
• Comfortable navigating insurance portals and payer systems.
• Basic knowledge of Excel and data analysis tools to generate reports.

Essential Qualifications

• Minimum of 2 years’ experience in insurance verification and prior authorizations within a healthcare setting.
• Strong understanding of insurance workflows, eligibility checks, and payer communication protocols.
• Excellent verbal and written English communication skills, with the ability to articulate complex insurance concepts clearly.
• Comfortable speaking directly with insurance providers over the phone and via online portals.
• Exceptional attention to detail and the ability to work with minimal distractions.
• Highly organized with strong documentation and follow‑through skills.
• Experience in a physical therapy or outpatient healthcare setting is strongly preferred.

Preferred Qualifications

• Certification in medical billing or insurance verification (e.g., Certified Professional Biller).
• Experience with electronic health record (EHR) systems beyond brighthush's EMR, such as other major platforms.
• Knowledge of payer‑specific policies, such as Medicare, Medicaid, and major commercial insurers.
• Previous remote work experience with a proven track record of self‑management and accountability.
• Familiarity with revenue cycle management software and analytics dashboards.

Skills & Competencies

• Analytical thinking and problem‑solving to navigate complex insurance scenarios.
• Strong interpersonal skills to build rapport with insurance representatives and internal stakeholders.
• Time‑management skills to juggle multiple authorizations and verification tasks simultaneously.
• Adaptability to changing payer policies and evolving clinic workflows.
• Commitment to continuous learning and professional development.
• Proactive mindset with a focus on process improvement and quality assurance.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a culture of mentorship and ongoing education. As you master the intricacies of insurance verification, you will be positioned to:

• Advance to a Senior Insurance Verification Specialist role, overseeing a team of virtual assistants.
• Transition into a billing or revenue cycle management position, expanding your influence on the clinic’s financial health.
• Participate in cross‑functional projects that shape the future of brighthush’s wellness center.
• Access internal training modules, webinars, and industry conferences to stay ahead of payer policy changes.
• Earn leadership certifications and contribute to the development of new processes and SOPs.

Work Environment & Company Culture

brighthush champions a remote work model that balances autonomy with collaboration. Our team values:

• Transparency: Open communication channels and regular check‑ins keep everyone aligned.
• Accountability: Each team member takes ownership of their responsibilities and delivers results.
• Innovation: We encourage creative problem‑solving and continuous improvement.
• Well‑being: Flexible schedules, mental health resources, and a supportive community help you thrive.
• Community: Virtual team‑building events, recognition initiatives, and peer‑support groups foster a sense of belonging.

Compensation & Benefits

We offer a competitive hourly rate of $6.00–$7.00, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options.
• Paid time off and holiday schedule.
• 401(k) plan with company match.
• Professional development stipend.
• Access to a comprehensive wellness program.
• Regular virtual team‑building events and recognition initiatives.
• Opportunity to work with cutting‑edge tools and technology in a supportive environment.

How to Apply

Ready to make a tangible impact on patient care and revenue integrity? Submit your application through the link below and join a team that values precision, compassion, and growth.

Apply to this job at brighthush

Conclusion

As a Medical Virtual Assistant at brighthush, you will be the guardian of our patients’ insurance journeys, ensuring that every therapy session is covered, every claim is accurate, and every patient experience is seamless. If you are detail‑oriented, proactive, and passionate about improving healthcare delivery, we invite you to bring your expertise to our remote team. Together, we will help patients regain mobility, reduce unnecessary interventions, and build healthier futures.