Seasoned Remote Operations Manager – Customer Success & Strategic Support for Pupil Transportation at brighthush – Driving Impact in Education Mobility

About brighthush

brighthush is a trailblazing nonprofit dedicated to eradicating transportation barriers for children across the United States. By connecting compassionate, vetted adults with students who need reliable, safe, and personalized travel, we empower families, schools, and communities to thrive. Our network of part‑time drivers—many of whom are former teachers, nurses, caregivers, and community volunteers—provides a lifeline for students experiencing homelessness, foster care, or special needs. At brighthush, we believe that every child deserves a safe ride to school, and we’re building a future where transportation is no longer a hurdle to learning.

Why Join brighthush?

As a high‑growth, high‑volume organization, brighthush offers an exhilarating environment where your impact is immediate and measurable. You’ll work remotely, yet you’ll be part of a close‑knit team that values excellence, continuous learning, and trust. Our culture is built on:

• Excellence Everywhere – We set the standard in safety, service, and innovation.
• Driven to Learn – Curiosity fuels our growth; we embrace feedback and new ideas.
• Trust is Everything – Consistency, respect, and follow‑through are the cornerstones of our relationships.

Key Responsibilities

As the Operations Manager – Customer Success & Strategic Support, you will be the linchpin that keeps our daily operations running smoothly while ensuring exceptional service for students, drivers, and school districts.

• Data‑Driven Leadership – Partner with the Director of Operations to analyze performance metrics (fulfillment rate, on‑time arrivals, satisfaction scores) and craft weekly action plans that drive continuous improvement.
• Regional & Functional Flexibility – Step into geographic regions or functional teams as needed, providing hands‑on leadership during manager absences, peak periods, or high‑need projects.
• Escalation Management – Own the escalation process during on‑call shifts, resolving issues for districts, guardians, and drivers with speed and empathy.
• Routing & Change Oversight – Collaborate with routing teams to implement new and existing student rides, ensuring seamless transitions and minimal disruption.
• Strategic Collaboration – Work with cross‑functional leaders to identify process improvements, develop strategic initiatives, and influence budgetary decisions.
• Talent Development – Lead recruitment, screening, onboarding, and training for new operations staff, from assistants to managers.
• Leadership Modeling – Demonstrate calm, solutions‑oriented leadership, coach staff through conflict resolution, and uphold brighthush core values.
• Operations Leadership Team Participation – Contribute to department‑wide strategic planning, decision making, and forecasting.

Essential Qualifications

• Minimum 5 years of relevant experience, with 3–5 years in a leadership or management role (operations, logistics, or related fields).
• Bachelor’s degree or higher in business, logistics, education, or a related discipline.
• Exceptional written and verbal communication skills.
• Proficiency with online platforms, data tracking tools, and remote team collaboration software.
• Track record of providing constructive feedback and coaching across multiple levels.
• Reliable computer with camera and microphone, and a stable high‑speed internet connection.
• Demonstrated competency at the Manager level on brighthush’s core competencies.
• Willingness to travel up to 30% of the time for training and district meetings.

Preferred Qualifications

• Master’s degree in a relevant field.
• In‑depth knowledge of pupil transportation industry processes and regulations.
• High‑level routing and dispatching experience.
• Background in customer service or account management.
• Full‑time remote work experience for at least 2 years (excluding temporary remote arrangements during COVID or hybrid setups).

Skills & Competencies for Success

• Strategic thinking with the ability to translate data insights into actionable plans.
• Strong analytical mindset and meticulous attention to detail.
• Excellent problem‑solving skills, turning challenges into opportunities.
• Empathy and relationship‑building with diverse stakeholders (drivers, districts, guardians).
• Tech‑savvy, comfortable navigating multiple digital platforms and learning new tools quickly.
• High energy, enthusiasm, and a natural ability to connect and inspire trust.
• Resilience under pressure, maintaining composure while driving urgent initiatives.
• Commitment to brighthush’s core values and a passion for continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. You’ll have the chance to:

• Progress from Operations Manager to Senior Operations Lead or Director roles.
• Lead cross‑functional projects that shape the future of pupil transportation.
• Participate in leadership development programs, mentorship, and executive shadowing.
• Attend industry conferences, webinars, and training sessions to stay ahead of regulatory changes and best practices.
• Contribute to strategic initiatives that directly impact student outcomes and operational excellence.

Work Environment & Culture

brighthush thrives on a remote, distributed model that empowers flexibility while fostering collaboration. Our culture is:

• Inclusive and caring, with a focus on supporting each other’s growth.
• Values‑driven, where every team member is expected to embody excellence, learning, and trust.
• Fast‑paced and dynamic, requiring adaptability and a proactive mindset.
• Community‑centric, with regular virtual town halls, team‑building activities, and open communication channels.

Compensation & Benefits

We offer a competitive salary range of $67,500–$70,500 per year, commensurate with experience. In addition, you’ll receive:

• Health insurance coverage (medical, dental, vision).
• Paid Time Off (120 hours accrued annually) and 13 paid company‑wide holidays.
• 401(k) plan with company match.
• An annual $250 stipend to support home‑office setup.
• Opportunity to work remotely from anywhere in the United States.
• Flexible scheduling to accommodate multiple time zones (Central, Eastern, Western).
• Travel allowance for annual trips (up to 30% of the time).

How to Apply

If you’re ready to lead with purpose, drive operational excellence, and make a tangible difference in children’s lives, we want to hear from you. Submit your resume and a cover letter that highlights your experience in operations, customer success, and strategic support. Tell us why you’re excited to join brighthush and how you’ll help us continue to transform pupil transportation.

We look forward to welcoming a passionate, results‑oriented leader to our team!