Seasoned Remote Travel Customer Experience Specialist – Global Client Support, Booking & Post‑Trip Service Champion – Join brighthush’s Innovative Travel Tech Team

Embark on a Career Where Every Journey Starts with Exceptional Service

Welcome to brighthush, the trailblazer in travel technology that turns itineraries into unforgettable stories. We’re on a mission to fuse cutting‑edge AI, dynamic booking engines, and a heartfelt commitment to personalized service to redefine how the world explores. From the first “hello” to the final “thank you,” every touchpoint is meticulously crafted to exceed expectations and create lasting memories.

Why brighthush is the Destination for Your Career

• Fully Remote & Flexible: Work from anywhere—your home, a cozy café, or a scenic balcony—while staying connected through secure, cloud‑based platforms.
• Clear Career Pathways: Progress from specialist to senior roles, team leadership, product development, or customer success management.
• Travel Perks: Exclusive discounts on flights, hotels, and experiences, plus the chance to explore new destinations as part of your professional journey.
• Continuous Learning: Access industry certifications, webinars, and a comprehensive onboarding program that keeps you at the forefront of travel innovation.
• Diversity & Inclusion: We celebrate every voice, ensuring a culture where equity, belonging, and inclusion thrive.

Key Responsibilities

As a Remote Travel Customer Experience Specialist, you will be the frontline ambassador for brighthush, ensuring every client interaction reflects our commitment to excellence. Your day‑to‑day will involve:

• Responding promptly to customer inquiries via phone, email, and messaging platforms, maintaining a professional and friendly tone.
• Assisting clients with travel bookings, modifications, cancellations, and special requests, ensuring accuracy and compliance with agency policies.
• Providing detailed information on destinations, travel requirements (visas, vaccinations, insurance), and local attractions to enrich the client experience.
• Following up with clients to confirm itineraries, gather feedback, and confirm satisfaction before, during, and after travel.
• Resolving customer concerns with empathy, effective problem‑solving, and a proactive approach to prevent future issues.
• Maintaining meticulous client and booking records in our CRM and booking systems, ensuring data integrity and confidentiality.
• Collaborating with sales, operations, and marketing teams to share Apply for this job