Seasoned Retail Customer Experience Coordinator – Front‑of‑Store Operations Leader & Loyalty Program Champion – Drive Exceptional Shopping Journeys at brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, celebrated for delivering premium‑quality merchandise at prices that surprise and delight. With a footprint that spans more than 30 countries, brighthush’s portfolio includes flagship brands such as brighthush, brighthush Home, brighthush HomeSense, and brighthush Winners. Our mission is simple: create an inclusive, fast‑paced environment where every team member can thrive and every customer walks out feeling valued. As a Fortune 100 company, we invest heavily in employee development, cutting‑edge technology, and community engagement, ensuring that our people are equipped to grow both personally and professionally.

Why Join brighthush?

At brighthush, we believe that great customer experiences start with great people. As a Retail Customer Experience Coordinator, you will be the heartbeat of our store, shaping the way customers feel when they walk through our doors. You’ll have the opportunity to lead a dynamic team, implement innovative loyalty programs, and drive operational excellence—all while enjoying a supportive work environment that rewards hard work and creativity. Join a company that values honesty, integrity, and a relentless focus on customer delight, and watch your career flourish in a culture that celebrates diversity, innovation, and continuous learning.

Key Responsibilities

• Lead Front‑of‑Store Operations: Oversee a team of Associates, ensuring that every customer interaction is prompt, courteous, and memorable. Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels. Monitor real‑time sales data to adjust staffing and inventory as needed.
• Champion Customer Loyalty: Promote and educate customers on brighthush loyalty programs, driving repeat visits and increasing average basket size. Analyze loyalty program metrics, identify growth opportunities, and collaborate with marketing to launch targeted promotions.
• Mentor and Train Associates: Conduct onboarding, ongoing coaching, and performance reviews. Emphasize personalized service and product knowledge to elevate the customer experience. Develop training modules that align with brand standards and store objectives.
• Maintain Store Standards: Ensure the store is clean, organized, and compliant with merchandising guidelines. Collaborate with visual merchandisers to create compelling displays that drive sales. Conduct daily visual audits and report findings to senior leadership.
• Handle Customer Concerns: Resolve issues swiftly and professionally, turning potential complaints into opportunities for customer delight. Escalate complex issues to the appropriate channels while maintaining a calm and solution‑oriented demeanor.
• Drive Safety and Compliance: Enforce safety protocols, conduct regular audits, and ensure adherence to all labor laws and company policies. Lead safety briefings and maintain incident logs.
• Support Shrink Reduction: Participate in loss prevention initiatives, monitor inventory accuracy, and report discrepancies. Work closely with the loss prevention team to implement proactive measures.
• Collaborate with Management: Provide insights on staffing, training needs, and operational improvements. Deliver progress updates and actionable recommendations to store and district managers.
• Foster a Culture of Integrity: Model honesty, respect, and confidentiality in all interactions, setting the tone for the entire team. Encourage open communication and celebrate diverse perspectives.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills with acute attention to detail.
• Ability to multitask and adapt quickly to changing priorities.
• Proficiency in POS systems and basic data entry.
• Flexible schedule, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience with loyalty program management or customer engagement platforms.
• Knowledge of labor laws and retail compliance standards.
• Previous exposure to loss prevention or shrink reduction initiatives.
• Leadership training or certification in retail operations.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical skills to interpret sales data and drive performance improvements.
• Team‑building abilities and a collaborative approach to problem solving.
• Resilience under pressure and a proactive attitude toward continuous improvement.
• Tech‑savvy: comfortable using retail software, spreadsheets, and communication tools.
• Conflict resolution and negotiation skills to handle challenging situations.
• Strategic thinking to align store initiatives with corporate objectives.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that cover strategic planning, people management, and operational excellence.
• Cross‑functional training in merchandising, inventory management, and e‑commerce integration.
• Mentorship from senior leaders who share their expertise and career insights.
• Clear promotion pathways to Store Manager, District Manager, or regional leadership positions.
• Opportunities to lead special projects, such as store redesigns or community outreach initiatives.
• Global mobility options for high‑performing leaders to take on roles in international markets.
• Access to online learning platforms, certifications, and tuition reimbursement for relevant courses.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive workplace where diversity is celebrated and every voice matters. Our culture is defined by:

• Open communication channels—employees can share ideas directly with leadership.
• Collaborative teamwork—cross‑department projects foster innovation.
• Recognition programs—top performers receive public acknowledgment and tangible rewards.
• Community engagement—volunteer days and local partnerships strengthen our ties to the neighborhoods we serve.
• Continuous learning—regular workshops, webinars, and certifications keep skills sharp.
• Agile work practices—flexible scheduling and remote collaboration tools support work‑life balance.
• Health and wellness initiatives—on‑site fitness classes, mental health resources, and healthy snack options.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.50 to $15.00, your total compensation package will include:

• Competitive base pay with potential for performance bonuses.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match after qualifying tenure.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly policies.
• Employee assistance program (EAP) for mental health and well‑being.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning resources.
• Scholarship and adoption assistance programs.
• Wellness stipend for gym memberships, yoga classes, or other fitness activities.

How to Apply

Ready to make a lasting impact on customer experiences and grow your career with a global retail powerhouse? Submit your application today and join the brighthush family—where innovation meets opportunity.